Ordered an L shaped garden sofa- was a bit hesitant due to mixed online e reviews but given the price thought it was worth a punt. Really pleased- super fast delivery and easy to assemble. Unfortunate... See more
Company replied
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I ordered £18 of cereal from this company on 20th September and I’m still waiting for the delivery to arrive. I’ve tried to contact the company by phone several times and nobody answers. The email... See more
Company replied
Ok so the product was cheap and being sold by lots of other dealers. Croft got the gig because their delivery speed was quicker. Unfortunately, buried in the fine print was the "direct from su... See more
Company replied
We ordered a monitor stand from Croft Home and Garden as we needed a table to use below our TV so it had to be specific size. This one was just right and we liked the style of it - sort of rustic ind... See more
Company replied
Company details
Written by the company
Croft Home & Garden offers a wide range of hand-picked products catering for any budget. We are committed to offering the best value with the assistance of our expert staff and buyers to ensure that quality and stock throughout the year is consistently high. Our team is constantly striving to source new products to meet your every need.
Contact info
Westbridge Lodge Pendock Lane, Bradmore, NG11 6PQ, Nottingham, United Kingdom
- 03316 300 935
- customer.service@croft-home.com
- www.croft-home.com
3.2
Average
40 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Items to construct the feed bin were missing
The rivet gun required to construct the feed bin was not included provided,meaning that the item cannot be constructed.
Assembly instructions are also inadequate
October 10, 2025
Unprompted review
Reply from Croft Home
Good day,
We’re sorry to hear you’re disappointed with your purchase.
However, the product listing clearly states that the rivet gun required for assembly is not included.
We always aim to provide clear and transparent descriptions to help customers make informed purchases, and unfortunately, we cannot be held responsible for incorrect orders when this information is made available beforehand.
We do understand your frustration and are saddened to see a 1-star review, as it doesn’t reflect the full picture - the item was dispatched on time, there has been no report of any damage, and we have responded to your messages within a reasonable timeframe.
We always strive to offer good service and clear communication, and we appreciate your feedback as it helps us improve.
Kind regards,
Bella
Do not use this company - my order never arrived!
I ordered £18 of cereal from this company on 20th September and I’m still waiting for the delivery to arrive.
I’ve tried to contact the company by phone several times and nobody answers. The email I sent to follow up on this order was undeliverable and bounced back to me.
Please do not order from this company - they are clearly scam artists taking money from customers but never providing the goods which have been paid for or providing any form of customer support where you can speak to a human being or get an email response.
September 20, 2025
Unprompted review
Reply from Croft Home
Good day,
We’re very sorry to hear about your experience. After checking our records, we can see that you emailed us on October 6th, and my colleague responded to you the same day, requesting further information regarding your order. Unfortunately, we did not receive a reply from you.
After reviewing the tracking information, we can confirm that Royal Mail attempted delivery, but it was unsuccessful, and the parcel was subsequently returned to the warehouse. In this instance, we have issued you a full refund, which you should receive within 3–5 working days via your original payment method.
We always do our best to support our customers and respond promptly, and it’s a shame we didn’t receive a response from you so we could have resolved this sooner.
Kind regards
Bella
IF I COULD GIVE ZERO STARS I WOULD!!
IF I COULD GIVE ZERO STARS I WOULD!!
I ordered a product and was given a delivery date of September 8th. On September 9th with absolutely no contact. To date, still no contact. When I finally found a telephone number, it rings and then cuts off. Email is just a generic chat bot. So unable to contact, I have no choice but to do a chargeback to get my money back. Please do not buy from this company. All of the products are available elsewhere. I think this is just a drop ship company, probably working from their bedroom.
September 8, 2025
Unprompted review
Reply from Croft Home
Good day,
We’re very sorry to hear about your experience. Please could you submit an enquiry via our customer contact page on our website, as we’d really like to assist you further with this matter.
We want to assure you that we are a professional company operating from an office environment, and we take all customer concerns seriously. We have also not received any chargeback requests, so unfortunately, we’re unable to investigate this further at this stage until we hear from you.
Once we receive your enquiry, we’ll be more than happy to look into this and help resolve it for you as quickly as possible.
Kind regards
Bella
Get what you pay for
Ok so the product was cheap and being sold by lots of other dealers. Croft got the gig because their delivery speed was quicker. Unfortunately, buried in the fine print was the "direct from supplier" comment which meant all bets were off and it arrived at the same time as everyone else would have done.
Croft use Shop as their shipment tracker. Lots of experience with them I'll say no more than they still show it as "being prepared for shipment"
Product itself (replacement gazebo top) isn't great. The waterproof membrane is let down a bit by the odd threadbare section of fabric which leaves pinholes everywhere as well as not covering the needle holes made in manufacture.
In short. you get what you pay for. I suspect I'll be buying another next summer Will probably spend a bit more from a retailer I know. VidaXL the item brand.
August 26, 2025
Unprompted review
Reply from Croft Home
Good day,
Thank you for taking the time to review. Your feedback is really helpful and we’ll take it on board as we continue to improve both our listings and the products we offer. If there’s anything further we can do to help, please don’t hesitate to get in touch via our contact page.
Kind regards,
Bella
Terrible quality of products, no customer support.
Terrible quality of products, flimsy thin metal, missing parts, no instructions, cost me money to repair the gazebo, where all the finished welds were broken and the frame was bent over like a piece of plastic, had massive holes in the canopy as well and bad stitching on the cover. I provided evidence and proof of all this including pictures showing the product was not fit for purpose and also showing a receipt of the money I spent repairing it, and they didn't even offer me any sort of compensation even after emailing their customer support, steer well clear of this brand, they take your money and don't help or offer replacement parts. Not a good company. (Response to the reply) It was broken it needed to be fixed I am not going to spend two hours taking it down Cherry Lane the manager told me the chances of a refund were slim, why would I take it down then have to put it up again, I decided to repair it instead, you still sold me an inferior product there's no getting out of that whatever excuses you use, you should be giving me a replacement anyway regardless.
August 21, 2025
Unprompted review
Reply from Croft Home
Good day,
Thank you for your feedback. We understand your frustration. As noted, the gazebo was purchased from our sister store, Cherry Lane, and you were advised at the time that the product needed to be returned to the store for either a replacement or a refund.
You then contacted us directly, and as we are under the same company umbrella, we were happy to assist you as best we could.
However, you informed us that the product had been modified using items purchased from B&Q. We don’t usually accept modified products, but as a gesture of goodwill, we tried to help.
Unfortunately, our customer care team does not have the systems to action in-store returns or replacements, and the store offered a form of resolution which you declined.
The store was willing to offer a refund or replacement, but as the product had been modified and could not be disassembled, you let us know it could not be returned. Due to these modifications, replacement parts were also not possible, and in line with policy, a refund could not be processed without the product being returned.
We’re sorry that we were unable to assist further in this case and appreciate you taking the time to share your experience.
Kind regards,
Bella
Ordered an L shaped garden sofa- was a…
Ordered an L shaped garden sofa- was a bit hesitant due to mixed online e reviews but given the price thought it was worth a punt. Really pleased- super fast delivery and easy to assemble. Unfortunately one of the wood joints had failed - contacted Croft who arranged a replacement within 5 days. Bella was really responsive and our garden is looking fab, would 100% use again
July 15, 2025
Unprompted review
Reply from Croft Home
Good day,
Thank you for your kind words! We’re so happy we could help, and it’s great to hear I was able to resolve the issue quickly. We’re delighted your garden sofa is looking fab, and we really appreciate you sharing your experience.
Kind regards,
Bella
Great deal
Great price direct from the company. Free delivery making our purchase £70 cheaper than elsewhere.
July 2, 2025
Unprompted review
Reply from Croft Home
Good day,
Thank you for your review! We’re glad you found great value with us and enjoyed the free delivery. We really appreciate your feedback and hope you enjoy your purchase.
Kind regards,
Bella
Hartwell 2 Seater Swing Set
This was my first time shopping with Croft Home and i have to say it was excellent, very good communication from start to finish,arrived in good time and i was able to track delivery, We unpacked the Swing chair and everything was ok with no issues, we joined the VIP club where you earn points to put against future purchases when you have enough (every little helps) We will definitely use Croft Home in the future and highly recommend them.😁Andy
July 3, 2025
Unprompted review
Reply from Croft Home
Good day,
Thank you so much for your kind words! We’re thrilled your first experience with Croft was a positive one and that everything arrived smoothly. It’s great to hear you’re enjoying the VIP club benefits too. We really appreciate your recommendation and look forward to welcoming you back in the future! 😁
Kind regards,
Bella
Very poor service and communication (or…
V poor service and communication (or lack of). I ordered an item and was given no tracking information or estimated delivery time. 1 week later, I tried to contact the company via email, livechat and phone, unsuccessfully. No one answered the phone after me being directed immediately to hold music for 15 minutes on 3 different occasions. Then received an automated email to say that my order had been cancelled. Communication to customers needs improving drastically.
June 24, 2025
Unprompted review
Reply from Croft Home
Good day,
We’re very sorry to hear about your experience and the lack of communication regarding your order. This is not the standard of service we aim to provide, and we completely understand your frustration.
We’ll be reviewing this case internally to ensure improvements are made to our communication channels so that customers do not encounter similar issues in the future.
Thank you for bringing this to our attention, and again, our apologies for the inconvenience caused.
Kind regards,
Bella
Croft failed to provide goods but still keeping our money.
We've had terrible service from Croft Home & Garden, which they are refusing to deal with in any way.
We ordered two chairs for £105 on 2 June (order 3577), and were told they were despatched to the courier on 4 June. When nothing turned up by late last week, we contacted the courier (Yodel), who said the chairs had arrived with them badly damaged – and had been sent back to Croft Home & Garden on 10 June.
This means Croft knew two weeks ago that our chairs hadn't been delivered – but have still kept our money without providing the goods. We've sent them three emails via their website and also sat on their helpline for nearly an hour without the call being answered.
We want our money back now, but they seem to be trying to keep it without supplying the goods.
Following Response from Bella
Hi Bella,
I received no response to my emails. Did you use the email address I gave you?
If you are trying to sort this out can someone please call or email my wife Jessica on the contact details I provided, as I am on a trip abroad. Please contact Jessica within next two days as she was planning to go buy alternative chairs later this week as yours have not appeared.
June 23, 2025
Unprompted review
Reply from Croft Home
We're very sorry to hear about your experience and sincerely apologise for the frustration this has caused.
Good day,
We can confirm that we did respond to your initial email, but unfortunately, we did not receive a reply back. That said, we are currently liaising with both yourself and the supplier to resolve this matter as quickly as possible.
Please rest assured that we are committed to assisting you and will do our best to reach a satisfactory resolution.
Kind regards,
Bella
Poorly packaged goods meant glass broken on delivery.
Ordered a sauna timer. It took a while to arrive. When it did (via Yodel). The glass was broken. There was a flimsy bit of polysterene to protect the glass, no bubblewrap. Emailed on 3 June no response with evidence. Chased on 6 June. Awaiting response.
A replacement was delivered, and arrived on 16 June after Croft got in touch upon my posting here. Should note the packaging was the same, but it wasn't broken this time.
June 3, 2025
Unprompted review
Reply from Croft Home
Good day,
We can see that your initial email had not come through to us. However, I can see your recent email and I will work hard to have this resolved for you. We understand your concern and we want to make things right. We are sorry for any inconvenience caused
Kind regards,
Bella
Worst Quality Ever Experienced
I bought 2 Croft Merrion 3M x 3M last September. I did not put them up to check as it was Autum by then and waited unitl Spring Summer 2025. On attempting to assemble the metal sides on each of the 4 sides they are not in one piece but are 2 pieces and made of cheap nasty weak flimsy metal. All other Gazebos I have had these sides were in one piece making them stronger and more robust. On of these sides when bolted together it broke as metal so weak. Thius product is qa piece of junk and suck poor quality. I contacted Croft who did not want to know as outside the 30 day from purchase period. Avoid this product and anything these people make like the plague
June 3, 2025
Unprompted review
Reply from Croft Home
Good day,
We are sorry to hear of your dissatisfaction with the gazebo and regret any inconvenience this matter may have caused.
Under the Consumer Rights Act 2015, the consumer has 30 days to inform the retailer of any issues, as well as reject the purchase. You purchased this product, almost a year ago, and only assembled it very recently.
In the UK, under consumer rights law, if a product develops a fault within six months of purchase, the retailer is generally expected to repair or replace it, or offer a refund if repair or replacement fails. If a problem arises after six months, it then becomes the consumer to prove the fault existed at the time of purchase.
We understand this may not be the outcome you were hoping for, and we appreciate that it is not ideal. However, it is important to clarify that, in line with policy and the Consumer Rights Act 2015, as your purchase was made more almost a year ago, we were unable to assist you further.
We also note from your correspondence that the gazebo had not been used and was damaged during the assembly. We regret that we are unable to accept liability for issues resulting from incorrect handling or construction. Unless it can be demonstrated that the item was faulty at the time of delivery.
However, we understand mistakes happen, and had we been made aware of the issue within 30 days of delivery, in line with the Consumer Rights Act 2015, we would have been in a better position to offer assistance. But you purchased the product nearly a year ago, therefore we could not assist.
Once again, we are sorry for any disappointment, and we thank you for taking the time to contact us.
Kind regards,
Bella
Bella was so helpful sorting out a…
Bella was so helpful sorting out a problem I had. Prompt, professional and very kind. Made the whole experience stress free. Thank you
June 3, 2025
Unprompted review
Reply from Croft Home
Good day,
Thank you so much for your kind words, this means a lot to me and I am very happy to hear this. We are a very proud and hard working team, and we hope to serve you again in future!
Kind regards,
Bella
Excellent customer experience
Excellent customer experience. My issue was dealt with extremely quickly and professionally. I can't recommend Croft Home highly enough!
May 29, 2025
Unprompted review
Reply from Croft Home
Good day,
Thank you for your kind review, it means a lot to us at Croft! 😍 We are glad our team was able to assist you!
Kind regards
Bella
Great customer service
I had a problem with the item I ordered (the product itself - not the company's fault), but quickly sorted with the brilliant customer service team. I wouldn't hesitate to use the company again
May 27, 2025
Unprompted review
Reply from Croft Home
Good day,
Thank you for your kind words! We're sorry to hear there was an issue with the item, but we're so glad our customer service team was able to resolve it quickly for you.
Your satisfaction means a lot to us, and it's great to know you'd feel confident shopping with us again. We look forward to welcoming you back in the future!
Kind regards,
Bella
good item at good price
Very good experience with this company updated regularly on delivery ,I love the two drawer bedside cabinet I purchased at a very good price .
only downside was no marking of pieces to go with instructions, but I worked it out and very pleased with the he cabinet
April 25, 2025
Unprompted review
Reply from Croft Home
Good day,
Thank you so much for your kind review! We're so glad to hear that you love your purchase.
We really appreciate your feedback about the instructions – we understand that clearer part labeling can make assembly smoother, and we will share this with the supplier to help improve the experience for future customers.
Thanks again for choosing us – we hope to serve you again soon!
Kind regards,
Bella
Recently purchased a 3m x 3m gazebo. Once erected we noticed a crease in one of the uprights. After a couple of short emails to customer support the matter was sorted. Great gazebo and service.
Great product and excellent service.
April 29, 2025
Unprompted review
Reply from Croft Home
Good day,
Thank you so much for your kind review! We're really happy to hear you're pleased with your Gazebo and that our customer support team could quickly resolve the issue. We truly appreciate your support!
Kind regards,
Bella
Bad customer service
Awful customer service very difficult to send items back
April 23, 2025
Unprompted review
Reply from Croft Home
Good day
Thank you for your feedback, and we're truly sorry to hear about your experience.
After reviewing your support ticket, we can confirm that the replacement canopy ordered was for the Outsunny model, which unfortunately is not compatible with your Croft Gazebo; this is made very clear in the listing description. The specific Croft Gazebo replacement canopies are currently out of stock due to high demand, but we do expect them to be available again between the 29th of April and the start of May.
This item is considered an unwanted product, and the return instructions have been provided to you. A full refund will be processed once the item is received back, in line with our returns policy.
We’re always looking to improve our service, and we appreciate your feedback. If you need any further help or wish to be notified as soon as the correct canopy is back in stock, our support team is here to assist.
Kind regards,
Bella
Overall good service and material
Quick, convenient and good quality material. Happy to order more from here in the future.
April 10, 2025
Unprompted review
Reply from Croft Home
Good day,
Thank you so much for your kind words! We're really glad to hear you were happy your purchase! It means a lot to us that you'd consider ordering again in the future — we’ll be here when you do!
If you ever need anything or have any questions, don’t hesitate to reach out.
Kind regards,
Bella
Hassle free shopping experience!
March 6, 2025
Unprompted review
Reply from Croft Home
Good day,
Thank you for your kind words! We're glad you had a hassle-free shopping experience. Hope to see you again soon! 😊
Kind regards,
Bella
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