Ordered an L shaped garden sofa- was a bit hesitant due to mixed online e reviews but given the price thought it was worth a punt. Really pleased- super fast delivery and easy to assemble. Unfortunate... See more
Company replied
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I ordered £18 of cereal from this company on 20th September and I’m still waiting for the delivery to arrive. I’ve tried to contact the company by phone several times and nobody answers. The email... See more
Company replied
Ok so the product was cheap and being sold by lots of other dealers. Croft got the gig because their delivery speed was quicker. Unfortunately, buried in the fine print was the "direct from su... See more
Company replied
We ordered a monitor stand from Croft Home and Garden as we needed a table to use below our TV so it had to be specific size. This one was just right and we liked the style of it - sort of rustic ind... See more
Company replied
Company details
Written by the company
Croft Home & Garden offers a wide range of hand-picked products catering for any budget. We are committed to offering the best value with the assistance of our expert staff and buyers to ensure that quality and stock throughout the year is consistently high. Our team is constantly striving to source new products to meet your every need.
Contact info
Westbridge Lodge Pendock Lane, Bradmore, NG11 6PQ, Nottingham, United Kingdom
- 03316 300 935
- customer.service@croft-home.com
- www.croft-home.com
3.2
Average
40 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product
Excellent product, as described. Just what I wanted. Timely notifications, prompt delivery. Well done 😊
January 30, 2025
Unprompted review
Reply from Croft Home
Good day,
Thank you so much for your kind words! 😊 We're thrilled you’re happy with your purchase and our service. Your support means a lot! 🥰
Kind regards,
Bella
Not as good as expected
Not as good as expected. Received no word after ordering as to confirmation of the order. I had to ring and speak to support before I even found out my order number. Company used to deliver was Yodal who in my opinion are useless I tracked them to within 100yards of my door. And was presented with can’t find address. So they took it back and I had to go online to sort out. When arrived next day. Label clearly said my address. So either driver lied or is stupid.
January 21, 2025
Unprompted review
Reply from Croft Home
Good day,
Thank you for sharing your feedback.
We sincerely apologise for the inconvenience you encountered with your delivery. On behalf of Yodel, we’re sorry for any frustration this caused. At Croft, we are committed to continually improving and ensuring our customers are satisfied. We will take steps to improve communication with the courier to prevent similar issues in the future. Thank you for your understanding.
Kind regards,
Bella
Exceptional
Exceptional service at a very good price, I wish you every success in the future.
January 14, 2025
Unprompted review
Reply from Croft Home
Good day,
Thank you so much for your kind words! We hope to serve you again soon!
Kind regards,
Bella
I was looking for a bed
I was looking for a bed, Croft have so much choice so I rang their customer care who guided me to the perfect bed for my requirements. I cannot recommend enough, fantastic service.
Thomas - Essex
December 10, 2024
Unprompted review
Reply from Croft Home
Good day,
Thank you so much for your kind words! We're thrilled to hear that our customer care team was able to guide you to the perfect bed for your needs. Providing fantastic service and a wide range of choices is what we strive for, so it's wonderful to know we hit the mark for you. Your recommendation means so much to us—thank you for choosing Croft!
Kind regards,
Bella
lack of communication
i have ordered on the 5th November a statesman letterbox, had an email back showing my order and order number and say's i will have another email when its shipped.
its now 11th november and heard nothing . i called the number 03316300935 4 times and it goes to be being transfered then just cuts off .. i replied to the email i has aswell and heard nothing from that either..
November 11, 2024
Unprompted review
Reply from Croft Home
Good day,
We're truly sorry for your experience with us. We understand how frustrating this must have been. Due to the high demand during our busiest season and being a small team, we haven't been as quick as we'd like to be, with our orders.
However, we did send a follow-up email with a gesture of goodwill, including a discount code, due to the item being out of stock.
Again, we sincerely apologise. Your patience and understanding mean a lot to us, and we hope to better serve you in the future. Thank you for your feedback—it helps us improve.
Kind regards,
Bella
It was not a great experience with this…
It was not a great experience with this company. Firstly damages and missing parts, but customer service was terrible. It still has not been resolved,
September 9, 2024
Unprompted review
Reply from Croft Home
Good day,
Thank you for your feedback.
We're sorry to hear about your experience and understand your disappointment.
However, we would like to clarify that as soon as we received your message, our agent promptly responded the same day and arranged a full replacement, resolving your request within a day. Additionally, we provided you with a discount code for your next purchase as a gesture of goodwill.
If there are any further issues or concerns, please don't hesitate to get in touch with us. We are committed to making things right and ensuring you are satisfied with your purchase.
Kind regards
Bella
Excellent service, affordable price
We ordered a monitor stand from Croft Home and Garden as we needed a table to use below our TV so it had to be specific size. This one was just right and we liked the style of it - sort of rustic industrial! Our order arrived very promptly and the level of service was excellent. The stand required a fair bit of assembly and as a result it is sturdy, it also looks good and is incredible value for money. We're very pleased with our purchase especially the excellent service, thank you.
September 3, 2024
Unprompted review
Reply from Croft Home
Good day,
Thank you so much for your wonderful review!
We're delighted to hear that the monitor stand was the perfect fit for your space and that you loved the style! We always strive to provide prompt service, so we're thrilled that you had a positive experience with us.
Thank you again for your kind words, and we hope to serve you again soon!
Kind regards,
Bella
I am pleased with my purchase.
The furniture I bought was not very expensive so I did not have lots of expectation about it. It does look the same as on photos provided on the website. The quality matches the price. I just would like to say that I really liked the delivery time and notification process from Croft Home. They were efficient and quick.
September 16, 2024
Unprompted review
Reply from Croft Home
Good day,
Thank you for your review! We're glad to hear this; we always aim to provide a smooth and quick service. If you ever need anything else, don't hesitate to reach out!
Kind regards,
Bella
Reply from Croft Home
Good day,
Thank you so much for your review! We're thrilled to hear that you had a great experience with us at Croft. Your feedback truly means a lot to us, and we’re happy that our service was excellent, If there's anything else we can assist with, please feel free to reach out!
Kind regards,
Bella
Great product and best price
Great product and best price. Very good customer service. Would definitely recommend.
September 2, 2024
Unprompted review
Reply from Croft Home
Good day,
Thank you so much for your kind review! We're thrilled to hear that you're happy with the product and had a great experience with our customer service. Your recommendation means the world to us! If you ever need anything else, don't hesitate to reach out.
Kind regards
Bella
BE AWARE!
It is probably in the small print but I feel that it is very unfair that you are not able to return an item once it has been opened. How are you supposed to know its suitable until you actually see it?
The product I bought was an absolute nightmare to assemble...very fiddley and a lot of strength required. The five panel room divider once assembled is actually unsteady and I would not trust it to stand on its own for very long without it falling over. It was really difficult to get the material over the metal framing. Ascetically its not great either and looks much better in the pictures. I do feel not being able to send it back even though everything has been dis assembled and repackaged is disgraceful. JUST BE AWARE. I wont be giving any more of my time or money to Croft Home and Garden.
August 22, 2024
Unprompted review
Reply from Croft Home
Thank you for your feedback. You sent us an email at 15:51 on August 22nd, and while an agent has not yet responded, they will get back to you today (23rd).
We have not stated to you, that you cannot return an item once it has been opened. We are unsure where you found this information, so if you could provide details in your initial email, we would be happy to investigate further.
We accept returns regardless of whether items are opened or unopened. We apologise for the difficulties you've experienced with your order and are here to help.
An agent will respond to your email soon as possible.
Kind regards
Bella
Disappointing service.
Ordered a 12 cup muffin pan on 14 July, today received an empty sealed plastic wrapper. Item was being sent directly from supplier so problem might have been their end. Asked for a refund and received a refund straightaway which at least was something.
July 18, 2024
Unprompted review
Reply from Croft Home
Good day,
We are sorry to hear this.
We investigated this further and you have been fully refunded as seen in your email reply.
Kind regards
Bella
Shambles of a Company
Place an order on 10 July 2024 for delivery on 11 or 12 July 2024, not too particular within 2 or 3 days of this. But still not delivered and to chase up any details is so obstructive I am beginning to believe this company is a scam. During a telephone message it left a call reference number of about 10 digits rapidly read so to retrieve you'd have to go through all the telephoning, input of order number rigmarole again. STAY CLEAR of this M Mouse outfit!!!!
July 16, 2024
Unprompted review
Reply from Croft Home
Good day,
We are sorry to hear you are experiencing difficulties with your order. We understand your frustration and are committed to resolving this issue promptly.
Please can you contact us by any of the below methods and include your order number and post code:
Email: customer.service@croft-home.com
Telephone: 03316 300 935
Kind regards,
Bella
Excellent service
Excellent service. Item as described and delivered on time. Was kept informed of progress. Would recommend and would buy from again.
June 17, 2024
Unprompted review
Reply from Croft Home
Good day,
Thank you for your wonderful review! We're so glad to hear that you had a great experience with us. Your feedback is truly appreciated, and we look forward to serving you again in the future!
Kind regards
Bella
Great product and prompt delivery and…
Great product and prompt delivery and service
July 9, 2024
Unprompted review
Reply from Croft Home
Good day,
Thank you for your fantastic review! We're so glad to hear you’re happy with the product and our prompt delivery and service. We truly appreciate your support and look forward to serving you again!
Kind regards
Bella
Very friendly company who clearly take…
Very friendly company who clearly take pride in making customers happy. Delivery was quick, product quality is fantastic, and the price was a great deal! Very happy, would definitely recommend 👌 thanks Croft Home.X
June 21, 2024
Unprompted review
Reply from Croft Home
Good day,
Thank you so much for your lovely review! We're thrilled to hear you're happy with both the product and our service. It means a lot to us that you noticed the pride we take in making our customers happy. Your recommendation is greatly appreciated! If you need anything else, we're always here to help. Thanks again from the whole team at Croft! 😊✨
Kind regards
Bella
The chairs
The chairs , sofa + table was exactly what was advertise.
My purchase was delivered on time with no fuss. Excellent service.
June 4, 2024
Unprompted review
Reply from Croft Home
Good day,
Thank you so much for your great review! We're thrilled to hear this! We truly appreciate your kind words and are always here to provide excellent service whenever you need us!
Kind regards
Bella
Good Price
Found very good value on teak bench seats, had some trouble with the benches, this was resolved quickly.
Customer service were very helpful.
May 26, 2024
Unprompted review
Reply from Croft Home
Good day,
Thank you for your feedback! We're glad to hear you found good value in our teak bench seats. Apologies for the trouble, but we're happy we could resolve it quickly for you. It’s great to know our customer service team was helpful. If you need anything else, we’re always here to assist! 😊
Kind regards
Bella
Late delivery items arrived damaged now…
Late delivery items arrived damaged now struggling to even get them to pick up the faulty items i ordered 2 wardrobes they arrived all damaged scratches all over would strongly advise not to use this they are just a reseller ,the product don’t come directly from them , told them
If they don’t collect the faulty items today I will be disputing my transaction with the bank
July 2, 2024
Unprompted review
Reply from Croft Home
Good day,
We are truly sorry that we did not deliver the exceptional service we aim to provide, and the damage to your product.
We can see that your order has been handled accordingly, and you was fully refunded.
We appreciate your patience and thank you for taking the time to provide feedback.
Kind regards
Bella
Order 1249
Order 1249
Delivered broken, no reply to customer service email to return and refund.
Need this reviewing please.
May 17, 2024
Unprompted review
Reply from Croft Home
Good day,
We are sorry to hear your item arrived damaged. We can see on your order that this was handled accordingly, and you were fully refunded.
Thank you for taking the time to provide feedback. Your experience helps us improve, and we are committed to ensuring better service in the future.
Kind regards
Bella
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