Careem Reviews 

Joke of a company customer service is unacceptable trying to contact a driver for lost item will not use again and advise everyone to think before using looking at reviews as they match the service..

Rider stole my order and kept lying even with CCTV.

Careem did nothing about it.
Their investigation was to call the rider and ask him if he delivered the order.

Disappointed

Careem system for booking from airport does not work. Even driver confirmed it is a problem. Contacted their customer service but never received a reply. What was once a great service is now terrible.

I’m sharing this to warn others about my Careem Pay “Send Abroad” experience. On 27 Oct 2025, I sent AED 15,000 to India through Careem Pay. The app shows the transfer as Completed, and provides a UTR, but the beneficiary’s bank never received the funds.

For weeks I followed up via in-app support. I shared everything requested: transfer invoice/receipt, the beneficiary bank statement showing no credit, and full chat history. Despite this, support kept sending the same templated responses like “we’re following up with the recipient bank” and “we’re working on it.” I repeatedly asked for the MT103/SWIFT confirmation so my bank could trace the transfer, but they never provided it.

This has been an extremely frustrating and unprofessional support experience. My money has been stuck with no clear timeline, no proof of transfer, and no meaningful update. I’m now forced to escalate through consumer protection to seek a refund and proper investigation.

If you’re considering Careem Pay for remittances, be cautious — a “completed” status does not necessarily mean your recipient gets the money, and getting support or an MT103 may be impossible.

The delivery was late, when I called to the customer support they said they can not reschedule to deliver as I was already out of my house nor refund is possible. I insist to talk to the manager , where I was been put on hold and the agent got back to me saying we will do refund and they block the restaurant in careem from where I used to order. Just a pathetic experience. Earlier I was ordering through Talabat and its such a lovely and professional experience. Careem is just want to take money and does not care about the customer experience and customer support agents really require high training and just not repeating like a robot or scripted.

Everyone be careful when you are ordering cleaner from Careem , there one she still me ( money , gold earring ) not only one time
Also the staff not professional at all 3 times I wait for them they don’t come , and some of them they don’t do what you ask them to do for cleaning, I have a very bad experience with careem

Extremely disappointed with Careem. I was charged double for a ride because the captain went in the wrong direction. When I tried to cancel as instructed, I was unfairly charged again. Despite multiple complaints, Careem refused to refund me. Totally unacceptable service. Mistakes happen, but refusing to correct your own error is inexcusable. I will think twice before using Careem again.

Hello,

I would like to report a serious issue with the driver from my recent Hala Taxi ride.

The driver, Aftab ur Rehman (Yellow Roof Toyota Camry Hybrid 80089), started yelling at me during the trip and then forced me out of the car before reaching the drop-off location.
He did not take me home and left me in the street, which was unsafe and unacceptable.

Ride details:

Booking Ref ID: 96d14cd8-c396-11f0-bff5-72e98dfc9a0f

I had the worst experience with this delivery app in Dubai - never order here. I placed an order and it never arrived. I called, but they never refunded my money, never paid attention to me, and never did anything. The service was terrible, and it felt like they didn't care about their customers. If I hadn't posted a bad review on their app, they would have never responded; they only care about their good reputation, not their customers. They only care about the money. I want my money back - please process a refund for my order. Could you please send me a copy-paste link to facilitate this, as I'm unable to do so myself? I hope for a better customer service experience in the future. Thank you for being warned.

Don’t even think of using this service. Terrible service. Charged me money, but never delivered the food. Contacted the service, showed them proof, but the only response I received was “sorry for irresponsible behaviour of our driver”. Didn’t even bother refund me. What a shame! My honest recommendation is not to use this terrible service.

Worst service especially Careem box
They remained more than hour to assign captain then after calling them they said cancel the service as no available captain
It’s totally disrespectful and have the worst customer service

If I could rate 0 I would. Worse customer service I’ve ever experienced. My driver stopped in the middle of the highway and screamed at me and talked badly and they proceeded to do NOTHING just compensated the overcharge the taxi driver did but still charged me for the rest. The ride was supposed to be 15 minutes and ended up being one hour because the taxi didn’t know how to use a GPS and wouldn’t listen to us. I’ve had so many bad experiences with careem and I’m done. They just lost a customer that used the app every single day. I will use another app from now one. CAREEM NEVER AGAIN!!

I have had a rather disappointing experience on several occasions.

Firstly, I purchased a school ride package, only to discover that I was being charged extra. While a refund was issued after I contacted them, this issue occurs frequently, approximately once every four rides. One might easily infer that this is an intentional practice designed to overcharge customers. A significant amount of time is spent resolving these discrepancies.

Secondly, there have been instances where a ride's cost fluctuated by over 20%. The application initially estimates a ride to be between 80-100 AED, yet I am consistently charged at least 10% more. Upon contacting customer service, they apologize for the "mistake" and refund the 10 AED difference. I am left to wonder why these "mistakes" consistently occur, and why the base of refund is the 100 but not the 80 AED. This pattern again suggests a potential scheme to overcharge. It is truly unfortunate, as I feel I have limited alternative options in the UAE.

While refunds are consistently provided, they always seem to be to the company's advantage, and these issues regrettably persist.i

I placed an order around 11–11:30 PM because I was hungry and feeling sick. Around midnight, the rider called asking for my location. I told him I was on the opposite side of Nesto and that my full address was already in the app. Instead of checking it on Google Maps, he refused to deliver, saying it was a “hassle,” and even blamed me for putting the wrong address, which was clearly correct.

It took me three different agents to resolve this issue. The first two refused to give me a full refund and kept insisting the rider would deliver. One agent finally said the rider was on the way, but he ended up delivering my order to the wrong house and just left it there.

This whole experience was extremely frustrating and unacceptable. I’d never recommend using Careem in Dubai after this.

I’m very disappointed with my recent experience. I placed a food order on Careem and cancelled it immediately after realizing I made a mistake. Despite cancelling right away, I was still charged on my card. I never received the food, yet Careem informed me that I’m not eligible for a refund because the restaurant had “already started preparing” the order — which seems unlikely considering how fast I cancelled.

It doesn’t feel fair to be charged for something I didn’t receive, especially since the cancellation was done almost instantly. I understand policies exist, but there should be a more transparent system showing exactly when the restaurant starts preparing an order versus when a customer cancels.

I hope Careem reviews this case properly and processes my refund. As a loyal customer, I expect fair treatment and accountability for situations like this.

Careem. You can’t charge people’s cards and refuse to refund the charged amount. Why do you do this? I have spoken to three customer support representatives but nothing and they promised me it will be resolved. This so wrong. I took your bike for a full day , paid and docked it back and you charge me multiple times

Theres no way to call the help desk and when i send my question i only receive automated answers. Careem used to be more reactive with customers. Its a pity the quality of the follow up has gone down the drain

Careem’s Handling of My Lost Item

I booked a Karim Comfort ride from Dubai Airport to my house (150 AED). The driver offered to help with my luggage and personally loaded all my bags including my handbag and a small duty-free bag with a 500 AED perfume. While he was loading the first bag, he told me to get inside the car and get comfortable. When we reached my building , I discovered the duty free perfume bag was missing, the driver accused me that I had the bag in the airport and never brought it along with my bags. It was later confirmed to have been left behind in the airport trolley and the Careem loading bay clearly a result of the driver’s negligence.

The driver denied responsibility, refused to help, and told me to pay for two extra rides to go back to the airport and collect it myself. He even said, “You can complain to Careem, nothing will happen, I will only bring your item if they agree to all this ” When I contacted Careem Support, they said drivers are not supposed to touch passengers’ luggage, so the company is not responsible even though their driver voluntarily did so.This explanation is unfair and unreasonable if your driver chooses to handle a customer’s belongings, he should ensure nothing is left behind. As a Careem Plus subscriber, I expected professionalism and accountability, but received none. The reason why I booked for a comfort ride as opposed to getting a random taxi is I expected premium service and safety. My perfume is still at the airport and I’ve had zero real help from Careem to resolve this.

Very disappointing service no accountability, and a complete lack of customer care. Just let everyone know, because when dealing with taxis.

Careem delivery drivers are frequently riding their motorcycles on pedestrian sidewalks, especially around their warehouse in Al Barsha This behavior is extremely dangerous for people—particularly children—who are walking there, especially at night. These drivers often speed out of narrow, non-vehicle lanes where pedestrians wouldn’t expect any traffic. I recently witnessed a child almost being hit by one of them. Immediate action is needed to ensure pedestrian safety in this area.

I have very very bad experience with careem box after long time dealing with careem, something never happen to me in dubai after 24 years living in dubai please be careful when you book careem box, i have booked careem box and i give it 1 pack with 2 mobile for delivery to my cousin home so when he received he call me there is only 1 mobile and the other one is missing, i keep calling to careem and inform them after 2days they just told me we talk with captain and the captain said i delivered thats all,
This is my very very bad experience with careem and i’m never thinking before happen this kind of things in dubai after 24 years living in uae,
Please be careful what you give to careem,