careium.co.uk Reviews 648

I called yesterday to enquire about the ABBY service that Careium offer on line. I was a little concerned as I wanted to switch from Careline to Careium after reading an article from Switch.
Clive Tong was very helpful and explained how I could switch over after my current term ends in June with Careline. He explained the ABBY system, cost and that as I’m diabetic the cost would be VAT exempt. That was news to me. He also immediately set up a basic account for me with a date for a follow up call to finalise the set up and switch over. I’m very impressed with the way my initial enquiry was handled.

I fell and was unable to get up. I had to hit the button attached to my wrist and pray help would soon arrive. It did and Sadie Younas arrived and soon got me on my feet and took care of me. I'm very grateful Sadie!! Thank you!

The agent I spoke to, Denys Oleksiienko, was extremely courteous and resolved my query swiftly and satisfactorily.
I would recommend Careium to anyone who needed a careline service.

Quickly spoke to a person who was immediately able to resolve my situation. The easiest company I have dealt with all day on the same topic of having to close an account following a bereavement. Exactly what you need when times are tough.

I initially spoke with DENYS, who connected me with Clive Tong, with whom I discussed the service provided and how I could get the emergency service.
I could not send back the ABBY onboarding form, nor send in my photo. Clive took my info over the phone and is arranging for a completed form to be sent to me for signature.
Without the help of Denys and Clive, I would not have been able to sign on for the emergency assistance.

Unhelpful support staff. I share caring responsibilities for my 94 yr old mother. I was contacted by Careium about replacement of analogue equipment with digital equipment. I still work and it's not always possible , or convenient to take a call at work. Eventually , I spoke to Ahmed at Careium with a view to arranging an appointment for the upgrade. No explanation was offered of what was involved , how the equipment would now work (I found that out on the website). I was told that an engineer, independent of Carium, must carry out the work but Careium can't specify at what time , even whether it will be morning or afternoon. I explained that I don't live at the property and it is extremely inconvenient to wait in a whole day for a promised phone call giving me 30 minutes warning of the impending call. It was clear to me that Ahmed couldn't care less, he's done his part in arranging the appointment and is no longer interested in any inconvenience this causes me. I see from reading other reviews that Careium is supposedly a wonderful , caring company that goes out of its way to assist its customers. That's not my experience at all, they couldn't care less.

Sarah Cornford was exceptional. She knew everything about the services offered by Carium and dealt with my needs and preferences with complete confidence and knowledge.

I rang this company (Careium) which was 2nd on my list of 6 to get a quote for a personal Alarm for my husband.
I spoke with a lovely young lady called Sophie Farrant.
She was so warm and friendly but remained professional at all times.
She explained everything to me and listened and answered all my questions.
Her customer care was 2nd to none.
Needless to say I didn’t continue down my list and I ordered the personal Alarm whilst on the phone.
Thank you Sophie, you are lovely.

I cannot recommend this company highly enough. From the setting up of the contract to the termination everything was dealt with professionally and everyone was helpful and kind. Denys Oleksiienko in the Finance Department was very polite and kind when speaking with him on cancelling the contact. Many thanks to all the staff.

Our current care link provider had given notice to end its service and so having reviewed our options we decided to make arrangements with Careium who collected all the necessary information and confirmed that a Elisa would be delivered within the next three days unfortunately the unit did not arrive and as time was running out we contacted Careium to raise our concerns and thankfully Amy Woolett in customer service came to the rescue and quickly made all the necessary arrangements to have the unit delivered the next day she also ensured its arrival confirming delivery and offered any additional support this was extremely important to us and we’re very grateful for her professional support and conduct in this matter

Always been good. Cancelled service today as husband has gone into full time residential care. Would definitely use them for myself if it was ever needed.

@ yvonne.szigeti helped to cancel the service today, nice polite and helpful

Denys Oleksiienko was very professional , friendly and helpful, he explained fully what would happen going forward, well done Denys and thank you

The agent Denys Oleksiienko was brilliant. Very helpful and knowledgeable. Gave clear instructions as to the things I needed to do to return the kit.

Allison Kershaw was very friendly and helpful when she rang me about my mums new equipment.

A few days ago I phoned to get further information about an alarm and optional extra products. I spoke to Amy (advisor) who was charming, kind, and extremely helpful. After the conversation she sent an email in simple straightforward language to confirm the information she had given me at my request. I couldn't have been more grateful for her help and explanations.

My conversation with Yvonne Szigeti was sadly to cancel my father’s contract as he has recently passed away. Yvonne dealt with my queries so efficiently & with so much compassion. She must be a valued member of your customer service team. Thank you Yvonne.

Great customer service from Ali

I called the company today to discuss getting a life line for my dad and was extremely impressed with the service I received. I spoke to Amy Woollet, she was very kind and empathetic for the reasons of us needing the life line in place. The ordering was so simple and the product arrives this Wednesday! Amy talked me through everything and made the process very easy so far!

Spoke to a gentleman who’s name is Ahmad valli regarding the delivery of a life line digital upgrade for my mother in law who is deaf. He explained clearly and concisely why it was being upgraded and what needed to be done. Ahmad valli is a credit to your company, thank you Ahmad for your valued support.

Excellent customer service all round from Careium, and especially Denys Oleksiienko, who was super efficient and helpful. Would definitely recommend Careium and the product.