The customer service was great wasn’t pushy Nick the guy I saw was amazing . Went out of his way to help me great company and really nice selection of cars to choose from at reasonable prices ,would h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We love our new Scooter!! We picked this particular one for a semi disabled woman for which she can now move around, and feel like she's part of something. We had to charge it for the first time last... See more
Got a new scooter and was not working properly. After several calls to my care motion rep. and then him calling the manufacturer, and replacing almost the whole scooter drive and elec. system I am h... See more
I really enjoyed the website setup, being able to see technical specs and other details to make the right choice. With that information, I was able to check with our local public transit, my work, loc... See more
Company details
Information provided by various external sources
Manual and Power Wheelchairs, Scooters, Lift Chairs, Vehicle Lifts and Walkers! No Sales Tax, Free Shipping and a 30-day money-back guarantee.
Contact info
3500 Lorain Ave, 44113, Cleveland
- 1-800-764-1553
- hello@caremotion.com
- caremotion.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People are willing to work with you
People are willing to work with you. I ordered a scooter and had problems with getting a larger seat which was on back order. Not by fault of Care Motion but the manufactory The wait was over six weeks long so I ask for a refund and with no questions ask, had my refund back in just minutes.
Also have been kept updated on the seat which was extended. I would recommend Care Motion to any one.
I was so happy to recive
I was so happy to recive. My scooter when i tecived it charged it then turned it on being new to it i didnt k ow what to expect the back up lights were on so there the alarm was on i couldnt figure out how to turn it off like wise the alarm so icalled customer service they call me right back and answered my questions I was very pleased with it thank you very much Christine beaird
People were very nice, Prompt service, and personal
People were very nice, worked with us answering questions.
Order fulfilled promptly,
wonderful people, did a great job, would definitely use them again for future needs..
Unit has design flaws in placement of …
Unit has design flaws in placement of speed control on lowest speed setting when starting up it wants to do a wheelie seems unstable at higher speeds. Probably would not have purchased if I had tested
Good response and timely delivery of …
Good response and timely delivery of ordered part.
The service was excellent
The service was excellent. Their follow up was excellent. I "highly" recommend this company.
Something is wrong with the seat...
Something is wrong with the seat.... A very uncomfortable ride with my knees up...Who can help me?? I need a rep to contact me.....

Reply from Care Motion
After receiving my care motion Scooter …
After receiving my care motion Scooter I have found a few things that could be improved on.1. The front could use some weight to keep front from coming up on a slope.2. It could use stable bars so it would not feel like it would tip over going in a turn.3. The seat could be more cushioned for comfort.4 All of these features could be fixed for a better outdoor scooter. My sole purpose is to be able to be outside more and feel more freedom as I have difficulty walking. Since the pulling power is in front, the wheels need to stay on ground. Yours truly Beverly McQueen
This is the best money I have spent …
This is the best money I have spent since my stroke. Now I can go shopping with my daughter without a wheelchair. This company has a scooter to fit any ones needs.
drive panther purchase
Staff on phone helpful. Had issues with delivery-notified Care Motion and received prompt intervention while keeping me updated during the process.
WE HAVE NOT RECEIVED AN OWNERS MANUEL …
WE HAVE NOT RECEIVED AN OWNERS MANUEL NOR A REGISTRATION CERTIFICATE.
I ordered online and they called me to …
I ordered online and they called me to make sure I was ordering the best chair for me. She explained how it would arrive, what I should do and assembling the chair. It worked just like she said and was a great help to me on our vacation. I was able to see many things I would have missed without it.
Service was fast and had excellent …
Service was fast and had excellent communication with everyone involved
Quick service but no one contacted me …
Quick service but no one contacted me when there was a delay even though I was told that someone would call took me leaving a voice mail sending emails to get someone to respond that is the only complaint I have
I absolutely love my new scooter
I absolutely love my new scooter, and the customer service I recieved was the best! I would recommend this company to anyone in need of mobility products or whatever the sell.
Rick has gone way above expectations
Rick has gone way above expectations, helped in so many ways. I highly recommend this company and their products.
I love the scooter
I love the scooter
The only problem I have is the turning radius
I love it and everybody who sees me on …
I love it and everybody who sees me on it loves it too they asked me about it
A Great Way Of Shopping And Paying For …
A Great Way Of Shopping And Paying For The Purchase. Would
Like To See A greater Number Of Retailers.
You guys where the only company out of …
You guys where the only company out of all the ones that sold electric scooters that wanted to will and deal great business so I gave you mine God bless
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







