My elderly father has been having carers for some time now. I have made several complaints to the management team about the carers attitudes & lack of compassion & nothing has changed. If you go into... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
My elderly father has been having carers for some time now. I have made several complaints to the management team about the carers attitudes & lack of compassion & nothing has changed. If you go into... See more
Company replied
Lots of things went missing at my mothers,, I would never recommend this company….when I raised my concerns,you rang my brother in Egypt. It ended up with me getting a blasting from him,and splitting... See more
Company replied
Some of the staff are ok it’s the management that are a problem ! Don’t listen to what family members say . My father has Alzheimer’s, so gets very confused. so we requested that they don’t send any... See more
Company replied
My mum who recently passed away has been looked after morning and evening for the past 3 years by this fantastic company- the Newhaven, East Sussex branch. The level of care was wonderful, deep res... See more
Your first choice for personalised home care across London, Oxford & the South East
United Kingdom
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.