Melton Building Society Reviews 146

They seem to have deleted all my online details. I can’t re register on a new system they have as have no record of account numbers now i can’t access details.
I have a considerable sum invested with this organisation, and they haven’t even bothered to tell me of these changes. Now can’t get through on phone.
Terrible.

I have tried no end of times over the last couple of days to log in to the new Portal system and frankly, it is absolutely useless. I did manage to log in while being helped by customer services previously but foolishly thinking that I could access it without help I deferred action to later that and of course I could'nt log in. When I did eventually get in there doesnt seem to be any electronic way of notifying my instructions for a maturing account and as the maturity options were delivered just 14 days before maturity. It is hopeless!!

I never expected that trying to get basic information from Melton Building Society would end up with me going to the Financial Ombudsman Service — but that’s exactly what happened.
Simple enquiries became confusing, correspondence seemed to disappear into a black hole, and getting a clear, consistent answer was far harder than it should ever be. This isn’t about complex financial advice — this is about basic communication and accountability, which any building society should get right.
When you then look at reviews on platforms like Trustpilot, it’s clear this isn’t just a one-off — there appears to be a pattern of issues around communication, accessibility, and responsiveness.
As a mutual, this should concern every saver and borrower. We are the members.
So here’s a simple question:
Why does this level of service persist, and where is the accountability?
At the upcoming AGM on 27 April 2026, members should be asking:
• Why are basic service failures still happening?
• What is being done to fix communication and website access issues?
• And crucially, why isn’t Board remuneration clearly linked to fixing these problems?
Members can also submit questions directly to the AGM via email: agm( SYMBOL) mmbs.co.uk
Poor service shouldn’t sit comfortably alongside executive pay.
If you’re a member, don’t ignore this — raise it. Because unless members start asking questions, nothing changes.

Opened an on-line investent account a few years ago, easy. Then 3 months ago, I found out that I was unable to access the account. During a phone call to them, I was told that they were working to improve their on-line system and I needed to re-register. I was also told that my account number had been changed (by them). I Wasn't informed of any of these facts. Now, 3 months later, I still can't access my on-line account so another phone call to them. Among other things I will discuss with them is my demand to close the account with immediate effect. I'll put the investment with Nationwide who I've been with for many years and never had one problem.

Waiting for an annual mortgage statement is not fun! Told it would be sent by the end of February now it has changed to end of March! Perhaps this is why the letters are never dated. No timely email replies either.

I have had my mortgage with MM for nearly six years - I have a thatched cottage, which ruled out many lenders straight away. MM have been brilliant, every step of the way.
Recently I have been working with retentions specialist, Hiran, who has supported me through some changes to my mortgage. Hiran is wonderful... he is knowledgable, efficient, professional, easy to communicate with and extremely patient.
I highly recommend MM.
If management ever read this, you must give Hiran a raise, or a meaningful bonus.

Right from the begining of our re-mortgage process the team here very punctual and proffesional. Always having the correct specialist to talk to is important and saves a lot of hassle getting passed between departments. Would highly recommemd Melton BS to any of my family and friends.

They invited me to take out a fixed rate account which I have now tried 6 times to do. At least now I can get on to their website. A few months ago this was impossible with all the changes. For the new account I read all the lengthy Ts and Cs, tick the boxes, get to the very last confirm button and it tells me I've failed. Why? No explanation? Ring Call Centre for help? I do that. They don't help and their best advice is try again tomorrow.

Absolutely shocking. Unable to log on, retrieve password page is not straightforwad tried to ring, but on phone for ages sent an email, no response. Gonna have to ring yet again

Impossible to contact since their systems change to HELP customers
Hours on phone and eventually cut -off . 3 hours and counting
They have a call back function that has happened 2/3 times and several days afterwards when often outside and no one near account details. The board member should try to contact their BS and experience the train crash of a customer journey rather than the coffee drinking banality of their board meetings

Absolutely dreadful company. Do not ever use and do not believe any reviews that are above 1 star. If I could give a lower rating, I would.
It is impossible to get in contact with them, they do answer the phones. They do not respond to solicitor requests for documents which results in delays and them taking more money from you.
They are absolute scammers and claim to be a reputable company.
Do not ever use.

I recently wrote a review about how it was impossible to communicate with the Melton. I then sent them a formal complaint. In three days I had a letter, an email and a phone call. The phone call sorted the problem in ten minutes. If only I’d done that four months earlier. It seems their complaints department is the way to go. It seems a crazy way to run a business

The customer service is non existent. I have a 30 day account which I am trying to close without financial penalty but whatever I do when trying to do this on their portal advises that I will be charged even when I put a date in well beyond 30 days. It may be that this is a generic warning but I don't want to proceed and be penalised. The telephone line is a joke after a 7 minute hold am cut off as ‘unfortunately all of our colleagues are busy’- I have tried over 30 times at different times of day over the last 3 weeks. The e-mail enquiry remains unanswered after 2 weeks and the complaints department responded after 2 days to say they would 'hopefully turn things around for you' but a week later have still not come back despite a second e-mail. It appears everyone is so tied up dealing with complaints that they can't actually run their business. If I could give no starts I would and I would not recommend them to anyone.

Unable to contact them by phone as you just get cut off after several minutes. Absolutely ridiculous. Will not use Melton again.

Like many other people I have been unable to get in touch with the company. Phone calls are cut off and emails unanswered. Unfortunately I can’t give a minus rating. Don’t use this company if you want to retain your sanity

I have tried to access account on line using the new log in system. It fails totally. I resorted to telephoning. The society cuts you off after holding for 7 minutes. This has happened three times.

I do not recommend any dealings with this truly awful organisation. The customer service is non existent.

MY TWO YEAR BOND MATURED ON 17/12/25. FOR MORE THAN 3 WEEKS I'VE BEEN TRYING TO CONTACT THEM BY PHONE. FIRST QUEUING THEN GETTING CUT OFF UMPTEEN TIMES. RIDICULOUS THAT A COMPANY LIKE THIS IS NOT CONTACTABLE BY PHONE ! I'VE ALSO TRIED REGISTERING WITH THE NEW PORTAL ALSO WITHOUT SUCCESS. WHY IS IT SO COMPLICATED ? I WANT THE ENTIRE MATURITY AMOUNT TRANSFERRED TO MY VERIFIED BANK ACCOUNT. THERE IS A SUBSTANTIAL SUM INVOLVED HERE AND I'M CURRENTLY LOSING ABOUT £135 PER WEEK IN LOST INTEREST WHICH I WILL EXPECT MELTON TO REIMBURSE. I CANNOT BELIEVE THAT A COMPANY LIKE THIS IS NOT CONTACTABLE. RIDICULOUS !!!!

No info (letter) to tell me I could not log on anymore!Tried to activate my account but 4 verification codes will not work. 3 phone calls and all cut off after 7 minutes and having to listen to all the 'bumph' again!cannot do now until after Christmas . So annoying.

I have had contact from Melton B.S and they have tried their best to put things right. They also explained the reason behind their initial decision and a little about some recent problems they were having with their new system. Wasn't an excuse, but explained some issues they were having. They are still A whole Month after my initial complaint was raised against Melton Building Society and I have had no contact since. Still struggling to make my Mortgage Payments after my Wife lost her job due to early Dementia. I have tried to call them on several occasions and they just cut you off. I had explained the effect all this was having on my Mental Health, but would appear they are not interested. Really is not good enough how they treat their Customers.

The new computer system just does not work. Have tried to close my Easy Access but it will not allow me. I have emailed MMBS with the details and the error messages but no reply or phone contact. They say they are open 9.00 till 4.00 but do not answer the phone then after a long wait just say please try again later but for two days now I cannot get through