Nottingham Building Society Reviews 5,987

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professional demeanor, often highlighting their willingness to listen and provide clear explanations. The service is frequently described as excellent, with many appreciating the efficiency and ease of processes, from opening accounts to managing existing ones. People value the personalized approach and the smooth, stress-free user experience, especially in a world increasingly dominated by digital interactions. However, some customers were not happy with the inflexibility of certain branch policies, such as appointment-only visits for specific services or strict ID requirements. A few people also mentioned experiencing truly awful service, citing issues with staff knowledge and a lack of understanding regarding their requests.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff. Many... See more

User experience

Customers had positive experiences with user experience. Many found the process incredibly easy, with clear... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Website

Clients share positive opinions on the website, with many praising its clean layout, intuitive design, and... See more

Based on these reviews

Rated 5 out of 5 stars

LOVE still being able to be part of a Building Society & Savings company that still gives a little Savings Book! Sounds silly but I like being able to go in and update my book every few months ! Its t... See more

Company replied

Rated 5 out of 5 stars

Debbie of Arnold Notts Branch is so meticulous. She explained the options so clearly enabling us to make an informed choice. The system was newly live that day and as our appointment was 10am she was... See more

Company replied

Rated 5 out of 5 stars

Excellent service. It's really nice to be able to go into a branch and speak to someone directly. I received a great experience and a lady who was really helpful. This makes me want to continue bankin... See more

Company replied

Rated 5 out of 5 stars

Extremely happy with the service offered by the Nottingham. I wanted to transfer an ISA so that I could talk to a person rather than being on the internet. The staff were amazing, it reminded me of a... See more

Company replied


Company details

  1. Building Society
  2. Financial Institution
  3. Mortgage Lender
  4. Savings Bank

About Nottingham Building Society

Written by the company

Your financial needs and personal circumstances are ever-evolving. Your money goals are one of a kind. You're saving for different things and earning money in different ways. Work might not be 9–5 anymore.

You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.

Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.

You can find out more on our website – here are some quick links:

MORTGAGES

SAVINGS

BRANCHES

CONTACT US

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Rated 5 out of 5 stars

Lewis at Nottm Building

Lewis at Nottm Building, Lough branch, was very helpful,he explained everything well. He came across professional. I would be happy to deal with him again.
Satisfied customer.

April 10, 2026
Rated 5 out of 5 stars

Beeston Branch is a winner

My Daughter and myself visited Beeston branch of Nottingham Building Society under very sad circumstances we needed to sort my Husbands finances out and I have to say what wonderful service we were given by Kieran he was professional and very caring about our circumstances explained everything in detail and he was so patient. What a great ambassador this young man is to your company. He gave us exceptional service.

April 13, 2026
Rated 5 out of 5 stars

GREAT STAFF

Just being able to walk into a branch and speak to a human and the staff being helpful. They are great in Brigg, that is why we save there.

March 30, 2026

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