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Rated 1 out of 5 stars

Purchased a product online and mad an error with the zip code. The item was delivered to the wrong address and returned. No follow investigation even though they had my email and phone #.. It wasn't u... See more

Rated 1 out of 5 stars

The customer service representative who contacted me was rude, abrupt, and not helpful. When I called back to request he send me a receipt for an additional charge he had made to my credit card he ex... See more

Company replied

Rated 1 out of 5 stars

We ordered a bath chair commode for my bedridden mother on Wednesday 12-28. We were assured they would rush the request to the "warehouse" and it would be shipped via FedEx on thursday, maybe friday... See more

Rated 1 out of 5 stars

I decided to return an item un-opened. Your company returns takes 25% off the original purchase price. This is the last time I use your system. From now on only Amazon.com.

Company details

  1. Mobility Equipment Supplier
  2. Pharmacy

Information provided by various external sources

Our value is our knowledge. While our products are available across the web, hands on advice, knowledge and personal assistance are not. Our real success comes from helping people attain the lifestyle they aspire to. Focusing on people first assures us success in business, at home, and in our community.


Contact info

1.1

Bad

TrustScore 1 out of 5

117 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Great experience

Customer service was very helpful. Delivery time was quick.
The chair is very useful. Great product. Pricing for the chair was the cheapest I could find.

March 1, 2016
Unprompted review
Rated 5 out of 5 stars

Great Product

I bought EZee Regular Size Shower Commode for my mom. I went through many websites looking and finally came to CareProdx.com and saw the most ideal shower chair at a reasonable price. I was impressed that all the parts are sturdy and not too heavy. It was relatively easy to put together when it arrived. The wheels are large enough to move freely about and the locking devices are very sturdy also. It's easy to maintain and really no fuss.
I cannot find a better shower chair than this one.

February 26, 2016
Unprompted review
Rated 5 out of 5 stars

Great company to do business with

I had a problem with a product defect right out of box. I called, and talked to Jeff T, he worked on getting me a new product. The company sent out me a new one right away, no questions asked. That's probably why they have an A+ with the BBB.

February 25, 2016
Unprompted review
Rated 5 out of 5 stars

Very Pleased

I am very pleased with my order it came so quick it works so good it's everything you said it was I will definitely be coming back and I will tell my family and friends about you guys. Thanks for the Pleasant experience.

February 24, 2016
Unprompted review
Rated 3 out of 5 stars

Return Policy, be aware of it before ordering.

Ordered the automatic door opener wireless conversion kit for a door opener that I had installed. Well it turned out by the time I received the kit the door opener (From a different company) was no longer going to work properly, so checking to return the kit it appears almost half of what I paid (40%) will be charged for something which I have not even opened the box yet. Ten or twenty percent might be acceptable, that is not. Had I noticed that hidden thing I probably would not have ordered the kit. I am sure they are good products, just not sure that it should be so costly to return an unneeded product when many companies will accept them for free.

February 24, 2016
Unprompted review
CareProdx.com logo

Reply from CareProdx.com

Hi Jason. We agree with you and have asked the manufacturer to lower their restock fees. We will change your restocking fees to 20%. Thanks for your input.

Rated 4 out of 5 stars

order

It was very easy to find the right product for me and to order it. The shipment came on time

February 17, 2016
Unprompted review
Rated 5 out of 5 stars

Perfect

Had no issues from start to finish!! Highly recommend.

February 15, 2016
Unprompted review
Rated 4 out of 5 stars

Slow

Product good. Delivery was slow.

February 15, 2016
Unprompted review
CareProdx.com logo

Reply from CareProdx.com

Apologies that we did not meet your delivery expectations. All MJM International PVC chairs take about a week to depart the warehouse. We note that on those chairs and perhaps will see if we can highlight that fact.

Rated 4 out of 5 stars

Good product

Good product and service. Order arrived in excellent condition. There was one piece of the order missing but they are taking care of that.

February 12, 2016
Unprompted review

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