Carfume Reviews 

1,551
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Consumers frequently share that the diverse vehicle air fresheners always smell absolutely wonderful, remaining exceptionally fresh and potent for long periods while ensuring rapid shipping times. Many enthusiastic buyers consistently express great satisfaction regarding the helpful support teams and secure packaging that keeps everything completely intact during transit. Some people were dissatisfied with specific items leaking and causing unintended damage inside vehicles or completely failing to release any noticeable scent. Reviewers additionally reported frustrating experiences involving automatic subscription renewals and significantly delayed deliveries that negatively impacted their overall satisfaction.

What people talk about most

Product

Reviewers share ambiguous feedback about the product. While many consumers praise the incredible and... See more

Quality

People report ambiguous experiences with quality regarding the air fresheners. Many customers praise the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a wide range of differing... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear divergence in opinion. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ve bought from here before and been very satisfied but recently bought the mini eggs scent and it’s really awful! Doesn’t smell like mini eggs at all, and has a horrible fake/cheap chocolate scent t... See more

Company replied

Rated 5 out of 5 stars

Honestly the only car airfreshners I'll use, always had great customer service with any issues. But the scents these guys make smell better than the original thing and long lasting too from there hang... See more

Company replied

Rated 5 out of 5 stars

Easy ordering system, quick delivery ,and stunning smelling air fresheners for cars. Ive bought one for each of my car owning family for Christmas. I have dark orchid in my own car,and get compliments... See more

Company replied

Rated 5 out of 5 stars

I've not once had an issue with carfume! they always deliver, even in busy Christmas months they never disappoint! When my brand new spray broke in my car they re sent one to me, that's fabulous c... See more

Company replied


Company details

  1. Car Accessories Store

Information provided by various external sources

Carfume creates the best premium fragrances and products to make your car smell amazing! Choose from dozens of popular scents and add give your next journey a flash of happiness!


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(1,551)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

I have ordered many times from this…

I have ordered many times from this company before. The website is easy to use & orders are easy to put in.
The new Malibu sun lotion scent is just amazing & has become my new favourite scent! Really smells like the real thing.
The delivery is fast, usually within a few days. Everything is well packaged also. The perfume scents are very similar and last a long time. Would highly recommend.

June 5, 2026
Unprompted review
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Reply from Carfume

Hello and thank you for your kind words, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Great scenes and fast service

Great scenes and fast service. Also bought in a motorway services which was also superb

May 18, 2026
Unprompted review
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Reply from Carfume

Hello and thank you for your kind words, it's really appreciated.

Carfume Customer Service

Rated 1 out of 5 stars

Be warned

Be warned, I went to cancel my subscription today as I have too many refills now. There's no possible way to cancel on the site. Have sent a email requesting cancellation but what a joke to not be able to do it on your account like it says you can on the FAQs, definitely avoid

May 21, 2026
Unprompted review
Rated 2 out of 5 stars

The fragrance was lovely but…

Edit, I contacted carfume asking for advice on what to use to help remove it. Was told baking soda and unfortunately it hasn’t made any difference.

The fragrance was lovely but unfortunately it leaked and left a stain I can’t remove on my newly purchased car. I followed all the instructions correctly. It must of been dripping for a while before I noticed.
Sadly I won’t being buying oil based products anymore for my car fragrances.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Honestly best in the game..

Honestly the only car airfreshners I'll use, always had great customer service with any issues. But the scents these guys make smell better than the original thing and long lasting too from there hangers to there surge cans.. no one else out there, and there detailing brushes are good quality also the mini hoover has incredible power for something so small

May 8, 2026
Unprompted review
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Reply from Carfume

Hello and thank you for your kind words, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Great products

Great products. I’ve used these for a long time and love them. They are not overpowering and just create a lovely fragrance for my car, I’ve recently bought them as giftsets for birthdays and they to down a treat.

May 14, 2026
Unprompted review
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Reply from Carfume

Hello and thank you for your kind words, it's really appreciated.

Carfume Customer Service

Rated 1 out of 5 stars

I wish I had read the reviews here…

I wish I had read the reviews here before I ordered. Bought the 3 deal of Hawaiian Tropic, zero smell for the first week or so, then noticed the wood at the top was absolutely saturated ready to drip at any given time, wiped it away with a tissue and then noticed the oil has leeched up into the rope it hangs from and was melting the plastic at the back of my rear view mirror!!! By the time I removed it my hands were covered in oil which I had to wipe over tissue and my trousers so it didn’t damage my steering wheel. Absolutely awful product. Checked reviews here and can see they cause untold damage to peoples cars. I fortunately had mine in an inconspicuous place so can’t see the damage but would be different if I wasn’t in the car when if decided to drip down into the interior below! I emailed two days ago requesting a return of the two unused products and a full refund, which I think is more than fair, I’ve not requested any payment for the damage to the mirror housing, no response has been given. Looking at the replies here it’s clear this company can’t handle criticism and blame the customer for the product being poor quality. These should be banned in my opinion as the damage is costly. I still want a refund when the person who seems to loiter here more than on their customer services reads this review, otherwise I’ll contact my bank to chargeback the payment as the goods aren’t fit for purpose and I believe my request is very reasonable given the circumstances. UK397373

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Smells like summer!

Bought the Hawaiian tropics bundle and they smell insane! Delivery was sooo quick and I got it in my car asap, very strong summery scent! Look forward to getting in my car everytime now :)

May 13, 2026
Unprompted review
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Reply from Carfume

Hello and thank you for your kind words, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Good delivery

Good delivery, I was kept up to date when my item was arriving , the car air freshener was lovely, smelt amazing, reminds me of holidays and laying by the sea.

May 7, 2026
Unprompted review
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Reply from Carfume

Hello and thank you for your kind words, it's really appreciated.

Carfume Customer Service

Rated 1 out of 5 stars

Purchase 3 Hawaiian tropics car…

Purchase 3 Hawaiian tropics car fresheners,
Followed the instructions. If you sniff the actual product you can smell nail varnish remover but as for it giving off a scent, nothing.

May 9, 2026
Unprompted review
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Reply from Carfume

Thank you for your review.

I'm sorry to hear that you did not like the Hawaiian Tropic. However, fragrances will always be subjective and to individual taste.

We do ask that if a customer has an issue of any kind, that they notify us first and give us an opportunity to remedy the issue.

Carfume Customer Service

Rated 5 out of 5 stars

I bought the alien air freshener it’s…

I bought the alien air freshener it’s the best I’ve ever had. You can’t tell the difference from the actual perfume. I bought my daughter and her boyfriend one each they love theirs.

February 6, 2026
Unprompted review
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Reply from Carfume

Hello and thank you for your kind words, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Carfume is so lovely their car scents…

Carfume is so lovely their car scents are beautifully amazing smell so Devine, they are a lovely company to do collabs with. I really enjoyed making content for them. High recommend Natasha x

May 1, 2026
Unprompted review
Carfume logo

Reply from Carfume

Hello and thank you for your kind words, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Quite possibly the best customer…

Quite possibly the best customer service I’ve ever experienced, and an equally brilliant product to go with it.

This was my first order, and when I hit a snag I reached out for help. Enter Jeff: an absolute legend. He not only fixed the issue at lightning speed, he got everything back on track with total ease. Honestly, every company with a customer service team should be taking notes. A huge thank you from me to my Jeff.

Now, onto the mini egg Carfume I ordered, wow. It’s gorgeous. Driving with this scent makes me hungry and genuinely tempted to start licking the air. It’s that good. It’s limited edition too, which is dangerous, because next time it drops I’ll be ordering far more than three. I need a stockpile.

Very happy with my purchase and will definitely be ordering again.

March 31, 2026
Unprompted review
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Reply from Carfume

Hello and thank you for your kind words, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Great scent

Great scent! Mini egg collection, highly scented, great customer service

March 27, 2026
Unprompted review
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Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 1 out of 5 stars

Don’t waste ur time with this company

The mini egg spray smells nothing like mini eggs and when u complain they just say it does when it literally doesn’t!! And seems to be lots of reviews on this so obviously everyone agrees but the customer service don’t want to refund on falsely advertised things (like the mini egg spray not smelling anything like mini eggs! Won’t ever order from here again , no one bother. They say that smells are subjected to how everyone smells them but there are many reviews about how big the mini egg is and how it doesn’t smell anything like mini egg - they only reply to these reviews to pretend they did something about it when they did nothing and were rude.

March 21, 2026
Unprompted review
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Reply from Carfume

Hello and thank you for your review.
Although we receive many compliments on a daily basis, we are sorry to hear that the mini-eggs was not to your taste.

However, as explained in our email, fragrances are very subjective and sent you a discount code to try a different fragrance if you so wish.

Carfume Customer Service

Rated 1 out of 5 stars

Terrible customer service

Order N0. #UK394441
As nice as these air fresheners smell I will never order from them again. The customer service is terrible, when you purchase from them it automatically signs you up for a subscription every 3 months which I didn’t know about until the funds were taken from my account. I have since cancelled the subscription.
My mum and I between us have emailed carfume 3 times asking if I could return the products and have a refund as I’m a student and can’t afford. First time on the 2/03/26, 2nd time 5/03/26, and 3rd time 9/03/26 (2nd and 3rd from my mums phone) it’s now the 11/03/26 and still had no response whatsoever. There’s no telephone number to call otherwise I would have tried that avenue too.

March 2, 2026
Unprompted review
Carfume logo

Reply from Carfume

Hello and thank you for your review.

However, we have only ever received one email from you which was answered 03 Mar @ 08:44, and gave full instructions on how to return products to us for a refund.

Carfume Customer Service

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