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Review summary

Created with AI, based on recent reviews

Evaluating 296 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff, particularly sales representatives, for their professionalism, helpfulness, and clear communication throughout the car purchasing process. Many people appreciate the smooth and stress-free experience, noting that the team goes above and beyond to assist them and provide excellent service. However, some customers were dissatisfied with the after-sales service and the quality of the vehicles. Issues such as electrical problems, hidden defects, and cars with unpleasant odors were reported shortly after purchase. A few other people also felt that the after-sales team was unresponsive and unhelpful in resolving these issues, with some customers expressing strong dissatisfaction with the sales and customer service teams' handling of their concerns.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise individual sales representatives for... See more

Service

Reviewers mention ambiguous feedback about service. While some customers praise the professional and friendly... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers express satisfaction,... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the helpfulness and responsiveness of... See more

Quality

People report ambiguous experiences with quality. Many customers express significant dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sold my car to CarGem through Carwow. When they arrived to check the car it turned out there were electrical issues revealed by the diagnostic test. They initially wanted to knock £2000 off the init... See more

Company replied

Rated 4 out of 5 stars

Cargem won my car’s Carwow auction. Their initial collection day was 4 weeks! I therefore decided not to go ahead with the sale - but they subsequently offered a quicker pickup due to a cancellation t... See more

Company replied

Rated 4 out of 5 stars

I recently financed a car from cargem from the first call i noticed a high standard of politeness and professionalism. I dealt with Berkay who,s on sales and is easy going and very helpful. I would m... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

At Cargem we don't just sell cars, we endeavour to provide you the best level of service around the sale of all our cars that will help you to find and buy the right car for the best deal. We will do everything possible to get you driving your perfect car and arrange anything you need to get you on the road with a smile. The Cargem team specialise in the sale of most brands, high quality used cars that meet our strict quality and aesthetic requirements. We are proud to offer you a first class customer service with competitive internet based pricing. We realise that buying a car can be a daunting experience and we are a well-established used car dealer with a great reputation. We will offer excellent advice and have a wealth of experience on used cars and their maintenance. Our friendly staff will go that extra mile to guarantee that you receive the service that you need. We stock an extensive range of quality vehicles. In order to offer cars to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.


Contact info

3.9

Great

TrustScore 4 out of 5

554 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service from Cargem

Amazing service from Cargem, handled superb by Annyl. Definitely would recommend this place. If you come here definitely ask for Annyl!!!

August 29, 2025
Unprompted review
CARGEM logo

Reply from CARGEM

Hi, Thank you for your review.
Annyl is very good at his job and im pleased to see that you had a positive experience.

If you require any assistance with your car, please contact us on cs@cargem.co.uk

Rated 5 out of 5 stars

Amazing experience

It was amazing. Staff is very welcoming and friendly the moment you walk in. Smiles all around and no one seeming down. It’s a lovely work environment as well as having amazing customer service. Would 100% recommend to people to visit this dealership.
LX68

August 26, 2025
Unprompted review
CARGEM logo

Reply from CARGEM

Hi.
Thank you for your review. Your feedback drive our business.

Rated 5 out of 5 stars

Calm and welcoming experience

I had a great experience at this dealership. Annyl handled everything efficiently, making the whole process smooth and straightforward.
He was friendly, professional, and very knowledgeable. I would definitely return in the future.
Thank you!

August 20, 2025
Unprompted review
CARGEM logo

Reply from CARGEM

Hi, Corine.
Thank you for your review, Annyl is a lovely chap and i will be sure to pass the message.

If you need any support with your new car, please contact us on cs@cargem.co.uk

Rated 1 out of 5 stars

Useless company

I bought a Citroen c4 grand picaso off these guys on day one of collecting, came out with airbag light on and a adblue fault They said they would sort it and was meant to have a fresh mot done aswell, didn’t get a chance to test drive it either left there at 6.45 pm. Whilst driving home the clutch was juddering really bad , I got home and rang them next morning about faults , they booked me in 2 weeks later to get problems sorted , so I carried on using the car , clutch finally bit the dust yesterday, told them this , so I’ve ordered a clutch and I’ll get it done locally, I myself so far have put new front discs , 2 new front tyres aswell , had the adblue problem sorted by a specialist cost £250 , all these things should have been checked on a pdi , they don’t want to remberse me any money whatsoever, so all these repairs will cost me over £1000 out of my hard earned money , there customer service is absolutely useless, the 3 month warranty is useless aswell, I will never ever deal with this company again , they buy there cars off bca car auction
Buyers beware and avoid

August 19, 2025
Unprompted review
CARGEM logo

Reply from CARGEM

Hello Paul.
Thank you for your review. Your feedback helps us improve our service levels.

I am sorry to see that you had concerns with your new purchase. I can't see that you contacted our AfterSales team. For your reference, for any complaints, enquiries or for any type of support, you can reach our dedicated team on cs@cargem.co.uk

Within the first 30-days, we are prepared to address any concerns you may have with your vehicle. You would only need to bring the car to us for the initial diagnosis.

Please contact me on cs@cargem.co.uk if you wish to discuss this matter further.

Thank you for making me aware of your concerns. i will be sure to address this matter accordingly.

kind regards
Aftersales management

Rated 1 out of 5 stars

Beware of this dealership a lot of fake…

Beware of this dealership a lot of fake reviews these guys have got family and friends leaving fake reviews beware!!!!!!dodgy company with cowboy dealers very untrustworthy vehicles being sold in this scam dealership don't let the fake reviews fall in there trap and management is terrible this place should be called scams r us this dealership is selling damaged unrecorded cars beware of buying a valued car beware !!!!!!! For my information 😂🤣just admit your dealership has got no professionalism v12 sports and classic arnold Clark etc Learn off these great dealers your immature company should learn how to deal with the public as right now your attitude towards the public is a disgrace just shows certain people haven't been taught manners I blame the upbringing 😁 you wouldn't get a negative review if you spoke to the public correctly and of course your goner say you can't find my name as the truth of your business is getting told 🤣 also speaking on behalf of a few negative reviews which are stating customers getting ripped off well done for taking advantage of innocent people shame on Cargem if you couldn't afford to buy good cars you shouldn't be selling dodgy cars either a greedy money hungry company shame on Cargem 🤢🤢🤢

August 15, 2025
Unprompted review
CARGEM logo

Reply from CARGEM

Hello, Mr Khan.

For your information, for you to question the reviews on this platform, is to question TrustPilot. All of our reviews are 100% genuine! the good & the bad. All genuine reviews are welcome here.

Using your listed name, i cannot find any records of Cargem ever selling you a car, nor could i find any emails from you.

If you have a complaint or just wish to discuss any matters, please do not hesitate to contact me on cs@cargem.co.uk

regards
cargem after sales managment

Rated 5 out of 5 stars

IF you’re serious about Buying a car

IF you’re serious about Buying a car. Call Cargem ask for Diren. I promise you, he will go out his way to make the deal happen. Call him ask for Diren, he is the best there top salesman. Purchawek a 3 year warranty for the best price possible.

August 16, 2025
Unprompted review
CARGEM logo

Reply from CARGEM

thank you for your review

Rated 5 out of 5 stars

Painless

Diren was really helpful and responsive, I love the WhatsApp messaging for ease of use and saved the email tennis.

very happy, 4.5 stars narrowly missed out on 5 stars due to car not cleaned, few admin points but overall painless experience.

July 21, 2025
Unprompted review
CARGEM logo

Reply from CARGEM

hi, thank you for your review.
Your feedback drives our business.

We would really appreciate if you can get in touch with us on cs@cargem.co.uk to tell us about your experience.

Kind regards
Aftersales Managment

Rated 5 out of 5 stars

Annyl was really patient and went out…

Annyl was really patient and went out of his way to help me with purchasing the car, I can’t thank him enough, brilliant service.

August 12, 2025
Unprompted review
CARGEM logo

Reply from CARGEM

Mi, Mark
Thank you for your feedback.

I will be sure to pass this on to Annyl.

Regards
Aftersales Managment

Rated 5 out of 5 stars

This has been a fantastic experience…

This has been a fantastic experience buying fro Cargem from the moment we made the initial call to this morning when the car was delivered. It has been very smooth. I have to say.Annul has done a sterling job. He set up a WhatsApp group for me to discuss things with for him to download paperwork which was amazing. He kept in touch as promised on a daily basis. We are very pleased with our purchase and we would definitely recommend Cargem x

August 8, 2025
Unprompted review
CARGEM logo

Reply from CARGEM

Hi, Dee.
Thank you very much for the detailed review. Your feedback is what drive our business.

If you have any enquiries or need any support with your new purchase, please contact us on cs@cargem.co.uk

regards
Aftersales Managment

Rated 1 out of 5 stars

Avoid this company cowboys you will…

Avoid this company cowboys you will regret

August 8, 2025
Unprompted review
CARGEM logo

Reply from CARGEM

Hello, Sirajul Islam.
Thank you for sharing your opinion.

I can't see that you have reached out to our Aftersales/customer service team. If you have any issues with Cargem or would like to discuss anything, please contact me on cs@cargem.co.uk. we have a dedicated team to support all Cargem Customers.

regards
Aftersales Management

Rated 5 out of 5 stars

Emre was an excellent help

Emre was an excellent help today, we arrived and didn’t have to wait more than 10 minutes to see the car we picked. The car was as pictured, clean, with a quarter full tank and ready to drive. Emre, was honest, no nonsense and answered all our questions to satisfaction.

August 8, 2025
Unprompted review
CARGEM logo

Reply from CARGEM

hi, Vincent.
Thank you for your review. I'm glad you were happy with Emre's service. I hope you are enjoying your new car, and if you need support with anything regarding your new purchase, please contact us on cs@cargem.co.uk

regards
Aftersales Managment

Rated 5 out of 5 stars

Thank u so much it was a great…

Thank u so much it was a great experience buying a car from Cargem the car originally came with one key but Cargem managed to get me another key for my car thanks to the manager and jadev.
Thanks

August 7, 2025
Unprompted review
CARGEM logo

Reply from CARGEM

hi, Hassan.
Thank you for your review. It's always motivating to see our customers leaving the showroom with smile. Our sales team will always do what they can to make sure we offer the best possible service to all customers.

Thank again.
Aftersales Management

Rated 5 out of 5 stars

Diren looked after me from the start…

Diren looked after me from the start very smooth purchase answered all questions for me. If you want a great car buying experience go to Diren ask for him on the phone when you call Cargem. Hf19

August 3, 2025
Unprompted review
CARGEM logo

Reply from CARGEM

thank you for your review.

If you require any assistance with your new purchase, please contact our dedicated aftersales team on cs@cargem.co.uk

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