Quality Part X LTD Reviews 

I would strongly advise anyone considering buying a car from Quality Part X to THINK TWICE. My experience with this dealership has been absolutely appalling from beginning to end. After completing a test drive and carefully inspected the car, we went into the office to finalise the paperwork and payment. During that time, the tyres on the vehicle were changed without our knowledge. Within just TWO MINUTES of leaving the dealership, a tyre pressure warning appeared on the dashboard. We discovered visible cuts that had not been there before.
Coincidentally, the vehicle's most recent MOT had TWO advisories relating to those particular tyres. What an extraordinary coincidence! This raised serious concerns about the vehicle's condition, and the dealership's transparency. I genuinely believe the circumstances deserve further investigation.
After lengthy and frustrating negotiations, we eventually managed to return the vehicle and get a refund. Throughout the process, the staff were extremely unprofessional. Their attitude only added to an already unpleasant experience. Even the refund process raised further concerns. Despite me being physically present at the dealership, ready to complete the transaction, the staff chose to process the refund in the back office using my stored card details. This resulted in a longer wait for the money to be returned. I found this approach unnecessarily questionable and completely lacking in transparency. After everything that had already happened, it only reinforced my feeling that something about the way this dealership operates was not right. From the unexplained tyre changes and MOT concerns to the dismissive attitude and questionable refund process, the entire experience was a catalogue of red flags.
Getting my money back does not erase the stress, wasted time, inconvenience and complete loss of trust. My advice to potential customers: inspect everything carefully, take photographs, independently check the MOT history and do not assume that what you inspected during the test drive will necessarily be what you drive away with.

Absolutely unacceptable. I would not trust this dealership again, and I certainly would not recommend it to anyone.

We were met by really friendly staff who made us feel welcome, Chris was especially good showed us round our newly bought car and walked us through the whole process with the paperwork.
Would recommend… ask for Chris .

The car i got it amazing and brand new condition with peace of mind and all the staff are marvellous helpfully and incredible service i stuck somewhere they also helped me very professionally i loved it thank you guy I can recommend everyone they are truly trusted

Friendly and informative Staff, with an excellent range of vechiles

Excellent service. Chris was very helpful, the whole process of buying our new car was very smooth. Happy with our new car.

Never new this dealership was even a few mins from my house lots of cars to suit everyone, friendly staff but very busy it’s a bit like a conveyor belt when you go in one room in another room but it worked for me and found a perfect car for me and my dogs and the after sales is great definitely would recommend

Very straightforward to deal with. Very accommodating when I was unable to collect the vehicle straightforward away.
Thanks the car is lovely

I paid a deposit on 6 October to reserve a car for 7 days. Just two days later, they informed my finance company that the car had been sold to Scott (I am definitely not Scott!), despite calling me that same morning to arrange a viewing.

Since then, I’ve had to call 11 times, provide my card details 3 times to 3 different people, and resend the same email with proof of payment twice. The lack of organisation and communication is absolutely ridiculous.

To make matters worse, I still haven’t received my deposit back. Every time I call, I’m asked for my card details again and told it will be sorted immediately. I’ve been given this reassurance four times now, and I’m getting fed up with the constant chasing and empty promises. Absolutely unacceptable customer service.

Very easy and clear to explain and help within your budget, friendly staff, excellent service.

Your salesman khalid was so professional from the beginning through to completion of the sale,excellent service throughout

I had a disappointing experience with Quality Part X Dunstable regarding a £100 reservation deposit I paid for a Kia Niro on 1 August.

After the reservation did not proceed, I contacted the dealership several times to request my refund. Despite repeated follow-ups by phone and email, I did not receive the refund or a clear update on when it would be processed.

I was eventually asked to provide proof of the transaction from my card statement, which I supplied as requested. However, I still had to continue chasing the dealership for a resolution.

I understand that administrative issues can sometimes occur, but the lack of timely communication and the need to repeatedly follow up over a relatively small refund have made this a frustrating experience.

I hope the dealership improves its refund process and customer communication so that other customers do not have to go through the same experience.

Based on my experience, I would advise prospective customers to ensure that reservation deposit refund terms are clearly confirmed before making a payment.

Great used car dealership with a really good selection of high quality cars. Staff were polite, not pushy and gave us a very helpful service. They left us to browse around the cars we were interested in viewing. We found one we really liked and decided to reserve it! Collected today and so far we are very happy with our purchase and long may it continue with many happy miles of driving!

I recently purchased a car from this dealership & I can’t say strongly enough, do not purchase from here.

After my purchase, whilst driving home (test drive was very short, less than a mile) I noticed a bad steering and drivability issue, where the vehicle was pulling to the left. I brought the vehicle back & the vehicle was inspected and alignment work was carried out, but the problem remained & the dealership informed me that they were unable to work out what was wrong with the vehicle.

As a result I requested to reject the vehicle based on legal short-term right to reject under the Consumer Rights Act 2015 and receive a full refund. Instead of resolving the matter, the dealership insisted that I leave the car with them for a further 3–5 working days for another inspection, despite already having inspected it & attempted an unsuccessful repair, followed by admitting they didn’t know what was wrong.
I suggest allowing a local garage to inspect & repair it under the warranty I purchased through the dealership, at this point they stopped responding to my emails & I haven’t heard back since.

This review reflects my honest experience… an unresolved fault, an unsuccessful repair attempt, refusal to offer a practical solution, and poor communication when I tried to resolve the matter. I would absolutely not recommend buying a vehicle from this dealership based on my experience.

Amazing and very easy experience.
Chris guided me through the whole process professionally answered every question I had with ease. Worked through the best options for me, really focusing on customer satisfaction and affordability. 10/10 second car we have bought from the Stevenage branch would recommend.
Danny helped with all the financial side of the process and was very thorough with the information he gave us but managed to simplify it amazingly.
Thank you guys

I had a good experience purchasing my car. Chris was polite, informative, and helpful throughout the process. He took the time to answer my questions and helped us get some car accessories that we noticed were missing.

It was also really convenient that the dealership was open over the weekend, allowing me to purchase the car on a Sunday without having to take a day off work. Overall, the process was smooth and straightforward, and I really appreciated Chris’s friendly and professional approach.

Kind , and quick service.

Great experience from start to finish, friendly staff who even helped sort my tax. Happy I chose them for my new car.

I recently bought a car from Quality Part X Ltd, and I cannot praise them enough—especially the person, John, who handled my purchase. He is an absolute gentleman and a man of his word.

During the deal, there were a few minor cosmetic scratches on the car. When I pointed them out, John simply smiled and said, "I'll look after you, just leave this to me." True to his word, he went above and beyond. Not only did he get the bodywork looking spotless, but he also threw in a brand-new MOT and a full service for the next year!

What impressed me the most was his dedication. Even though he was actually on his day off when my car was ready, he still came in to ensure everything went smoothly and handed over the keys with a quick, sharp, and seamless delivery that completely exceeded my expectations.

John is an absolute asset to Quality Part X Ltd, and his exceptional customer service makes it easy to recommend this dealership to anyone. Thank you, John!

Great range of cars found one i really liked had plenty to choose from staff members were professional and very helpful definitely recommend getting a car from here