Straight ahead. Good Q&A. Waiting to see how dealership responds. CarGurus agent Phil said he'd tee things up -- conveying my answers to questions he asked, as well as his responses to questions I ask... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The logic/journey used on sms needs improvement. Since I’ve contacted several dealers about different 4Runners, I think the auto text message should include the link to the car, not just the ID number... See more
Company replied
They said they would call me back I sent them my phone number waiting all day and nothing no one called me ! And then they ask me for a review after how can you ask for a review and didn’t even call t... See more
Company replied
This is a great resource to quickly find vehicles. However most dealers on here do not seem to be fully transparent with pricing. Lots of prices listed seem to be a way of baiting customers to reach o... See more
Company replied
Company details
Written by the company
CarGurus is a Cambridge, Massachusetts-based automotive research and shopping website that assists users in comparing local listings for used and new cars, and contacting sellers.
Contact info
Cambridge, United States
- 1-800-CARGURUS
- cargurus.com
3.6
Average
1K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cargurus is great!
Easy to understand and great review with market value of vehicles.
February 28, 2026
Unprompted review
Reply from CarGurus
We appreciate your feedback and 5-star rating!
Reply from CarGurus
Thank you for your feedback!
Good Communication
Very responsive in answering all questions I had. Pleasant experience.
February 28, 2026
Unprompted review
Reply from CarGurus
Thank you for your 5-star rating!
The dealer posted an incorrect number…
The dealer posted an incorrect number of miles for the vehicle which was misleading and changed the CarGurus rating. Instead of 113-miles, the vehicle actually had 113,000 miles on the odometer.
February 27, 2026
Unprompted review
Reply from CarGurus
We’re sorry to hear about this experience. Accurate mileage is crucial, and we understand how misleading listings can be frustrating. We encourage reporting any discrepancies to the dealer and through our platform so we can review the listing and help ensure accurate information for all shoppers.
Got most of the information ok
Got most of the information, I need but I'm trying to find out about my trade, carvanna offered to buy it , not use to buying like this, it's a little complicated, but if it works for me, it will be fine..
February 26, 2026
Unprompted review
Reply from CarGurus
Thank you for sharing your experience! We’re glad to hear you were able to get most of the information you needed.
They are reliable and get you the help you need
Was fast and affordable and get you plug into whatever you're looking for
February 26, 2026
Unprompted review
Reply from CarGurus
Thank you for the great feedback! We’re so glad to hear the process felt fast, affordable, and helped connect you with exactly what you were looking for. That’s exactly the experience we aim to provide. If you ever need assistance again, we’re here to help!
Understood what I was asking and was…
Understood what I was asking and was giving me all the right details
February 25, 2026
Unprompted review
Reply from CarGurus
Thank you for sharing your experience! We’re glad to hear you were able to get most of the information you needed. If there’s anything else we can help clarify or any additional details you’re still looking for, please don’t hesitate to reach out — we’re happy to assist!
New update or whatever they have going…
New update or whatever they have going on is horrendous. there is a search bar and when I type 2024 bmw m340iX drive it shows irrelevant results. Why am I seeing irrelevant results this website's new update is very poorly designed. Ill be making an account with autotrader soon!
Additionally the when you hit a specific trim the entire website reloads and unchecks it. Like what is going on? i tried using a different device to see if that was the issue and guess what?!?! Same issue. Make sure you have a working website before you decide to publish it!
February 25, 2026
Unprompted review
Reply from CarGurus
We’re really sorry to hear about your frustration — that’s definitely not the experience we want anyone to have. Search results that don’t feel relevant and filters that reset unexpectedly can make the process incredibly frustrating, especially when you know exactly what vehicle you’re looking for.
We appreciate you taking the time to explain what’s happening, including testing on another device. That feedback is helpful, and we’ll be sure to share it with our product team so they can investigate the search and filter behavior further.
If you’d like to provide additional details directly, you can reach out to us here: https://www.cargurus.com/Cars/enterFeedback.action
Good communication
February 24, 2026
Unprompted review
Reply from CarGurus
Thank you for the 4-star review! We’re glad to hear you experienced a very fast response rate — providing timely information is important to us. We appreciate your feedback and hope to make your next experience even better.
I wish not computer would answer my…
I wish not computer would answer my questions.
February 23, 2026
Unprompted review
Reply from CarGurus
Thank you for your feedback. We understand that speaking with a real person can be important, and we’re sorry the experience felt frustrating. Our tools are designed to provide quick help, but if you need more personalized assistance, please reach out to our support team and we’ll be glad to help further.
I was expecting to have a faster answer.
I was expecting to have a faster answer.
February 23, 2026
Unprompted review
Reply from CarGurus
Thank you for your feedback, and we’re sorry for the delay in getting you an answer. We understand how important timely responses are and are working to improve our response times. If you still need assistance, please reach out again, and we’ll be happy to help as quickly as possible.
Claribel was very helpful
Claribel was very helpful, provided me with all the information I needed quickly and professionally.
February 22, 2026
Unprompted review
Reply from CarGurus
Thank you for taking the time to review us and provide such great feedback!
Spoke with Jerico
Spoke with Jerico, he was very helpful! I truly appreciated Jerico and his help.
February 21, 2026
Unprompted review
Reply from CarGurus
Thank you for providing such valuable feedback. We are so glad you received the assistance you needed!
the bot chats are a waste of time as…
the bot chats are a waste of time as the information they give you about the cars is incorrect and typical bait and switch .
February 20, 2026
Unprompted review
Reply from CarGurus
We’re sorry to hear about your experience and understand how frustrating it can be when information doesn’t match what you expect. Vehicle details and pricing on our site are provided directly by the dealership, but we take concerns about inaccurate information or potential bait-and-switch practices seriously and review them when reported. If you’re willing, please contact our support team with the listing link and details so we can investigate further and help address the issue.
Rezz from cargurus made it simple and…
Rezz from cargurus made it simple and East to contact the dealership.
February 21, 2026
Unprompted review
Reply from CarGurus
Thank you so much for your review!
CarGurus technology was very efficient…
CarGurus technology was very efficient in getting an out of state dealer to contact me about a car. Highly recommend!
February 20, 2026
Unprompted review
Reply from CarGurus
We are so happy to hear this. We appreciate your feedback and rating!
Mariel was an absolute pleasure to deal with
Mariel was an absolute pleasure to deal with. Answered my questions, sent all the information to the selling dealer, and was quick and knowledable with her responses. Im quite impressed.
February 20, 2026
Unprompted review
Reply from CarGurus
We appreciate your feedback and 5-star rating!
Reply from CarGurus
Thank you for your review and rating!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.