Straight ahead. Good Q&A. Waiting to see how dealership responds. CarGurus agent Phil said he'd tee things up -- conveying my answers to questions he asked, as well as his responses to questions I ask... See more
Company replied
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Review summary
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Reviews shaping this summary
The logic/journey used on sms needs improvement. Since I’ve contacted several dealers about different 4Runners, I think the auto text message should include the link to the car, not just the ID number... See more
Company replied
They said they would call me back I sent them my phone number waiting all day and nothing no one called me ! And then they ask me for a review after how can you ask for a review and didn’t even call t... See more
Company replied
This is a great resource to quickly find vehicles. However most dealers on here do not seem to be fully transparent with pricing. Lots of prices listed seem to be a way of baiting customers to reach o... See more
Company replied
Company details
Written by the company
CarGurus is a Cambridge, Massachusetts-based automotive research and shopping website that assists users in comparing local listings for used and new cars, and contacting sellers.
Contact info
Cambridge, United States
- 1-800-CARGURUS
- cargurus.com
3.6
Average
1K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm a good and honest person
There is a vichical I want is a used. GMC terrain
February 19, 2026
Unprompted review
Reply from CarGurus
Thanks for reaching out — we understand how important it is to find the right vehicle, and we’re happy to help.
If you could please share the link to the GMC Terrain listing you’re interested in, you can send it to us here: https://www.cargurus.com/Cars/enterFeedback.action
If you don’t have the link, that’s okay — just let us know the year, price range, and your location, and we can help check availability or look for similar options that match what you’re looking for.
The quick response I received and the…
The quick response I received and the opportunity to set up an appointment with my schedule!
February 18, 2026
Unprompted review
Reply from CarGurus
Thank you for your rating and review. We are happy to hear that you got an appointment set up with the dealership!
Extremely pleasant throughout the text…
Extremely pleasant throughout the text message and very helpful. Thank you
February 18, 2026
Unprompted review
Reply from CarGurus
Thank you for your review. Is there anything we could do to earn 5 stars?
Reply from CarGurus
Thank you for your feedback and 5-star rating!
great experience locating a vehicle…
great experience locating a vehicle that matched my needs & budget.
February 17, 2026
Unprompted review
Reply from CarGurus
Thank you for your feedback! We’re glad to hear that CarGurus helped you find a vehicle that fit both your needs and your budget. Wishing you many happy miles in your new ride!
Saves me Time
I like this app because it saves me time when looking for a vehicle. I live on the Ohio Pa line but I live in PA so we have inspections Ohio dont. So cars in PA are prime cars in Ohio are rust buckets PA cars are expensive Ohio is not as much so I like to find nice Ohio cars that will pass PA inspection Ohio has nicer cars close to the boarder so I can check for rust and save time not driving 2hrs away if I find something I like then I'll go look at it. So it really helps me out.
February 16, 2026
Unprompted review
Reply from CarGurus
Thank you so much for your review! We’re thrilled to hear that CarGurus is helping you save time and find the right vehicles, especially across state lines. It’s great to know the app makes your search easier and more efficient. Happy car hunting!
Just another BS website !
Just another BS website !! I’m searching for ford f250’s and Hyundai and other BS shows in my search !! Desperate websites like facebook and the rest! Can’t actually show you what you search for, everything but!!!!
Car gurus don’t respond to my post! I don’t give a $hit about how you work or how the website works! I already know! I just experienced it!! Trash !!
February 14, 2026
Unprompted review
Reply from CarGurus
We’re really sorry to hear about your frustrating experience. It sounds incredibly frustrating to see search results that don’t match what you’re looking for, and we completely understand your disappointment. Your feedback is important, and we’ll make sure it’s shared with our team as we continue working to improve search accuracy and the overall experience for our users.
I found the best place to find a great price
They were great to do business with. The next time I am looking for a vehicle. I know we’re to go 👍
February 2, 2026
Unprompted review
Reply from CarGurus
Thank you so much for your 5-star rating and review!
It would be better if you could chat…
It would be better if you could chat with actual sales people unteased of wasting time. I said I could only do text and then the dealership called. They do not listen, not care.
February 13, 2026
Unprompted review
Reply from CarGurus
We’re sorry to hear this was frustrating. We understand how important it is for dealerships to respect your preferred contact method, especially when you’ve asked to be contacted by text only. Dealer communication is handled by the dealership itself, but we do share this feedback to help improve the experience. If you’d like, please reach out to our support team with the listing details, and we can note your contact preference and look into it further.
Customer service request very helpful
Customer service request very helpful
February 12, 2026
Unprompted review
Reply from CarGurus
Thank you so much for your kind feedback!
We’re glad to hear that your customer service request was helpful. Providing clear and supportive assistance is always our goal, and we truly appreciate you taking the time to share your experience.
This company isnt legit i do not trust…
This company isnt legit i do not trust that because thier prices is skyrocketed to.high and thier down payment is way way to.high HUH they are also RUDE!!!!! And SARCASTIC mouth people disgusting thier company needs to.be shut down immediately and fire all this scamming people on pricing on vehicles and also being nasty to consumers is a no no they also don't accept retired income people they cater to wealthy rich folks with alot of money stuffed in bank accounts yeah right they are nasty rude SARCASTIC people someone needs.to take action against them get the business shut down out of business ASAP
January 14, 2026
Unprompted review
Reply from CarGurus
We’re sorry to hear that you had such a frustrating experience. It’s never acceptable to feel disrespected or treated poorly, and we understand how upsetting that can be.
CarGurus is an online marketplace, and dealerships independently set their own vehicle prices, down payment requirements, and financing criteria. We do not control those terms, nor do we participate in dealership-specific lending decisions.
That said, we take feedback about dealer conduct seriously. If you’re able to share the dealership name, listing link, or any details about what occurred, we can review the matter to ensure the dealer is complying with our advertising policies.
If you believe there has been discrimination or unfair lending practices, you may also consider contacting your state’s Attorney General’s Office, a local consumer protection agency, or the Better Business Bureau (BBB) for further assistance.
Terrible dealer support
Terrible dealer support, Matt signed me up right before the end of 2025 around December 14 and he said the rest of this month for free but they never did and i tried several times to call him but never answer the calls also i called other rep but no one take it seriously and still no answer.
I aske to close the account since we are not making any sale of them, We do get leads but non of it serious buyer and that is a big question? It seems the leads are bogus..
February 2, 2026
Unprompted review
Reply from CarGurus
We’re very sorry to hear about the experience you’ve had. It’s frustrating when promised trial periods aren’t honored, leads don’t convert, and your attempts to contact support go unanswered. We completely understand your disappointment.
To help resolve this, we recommend contacting our Dealer Support team directly with your account information to ensure your request to close the account is processed and that any issues with leads or billing are properly reviewed. Providing details about the calls you’ve already made or any correspondence you’ve had will help us escalate your case more efficiently.
We truly appreciate your patience and feedback, and we’re sorry this experience has been less than satisfactory.
Need to talk to salesman not by email
February 12, 2026
Unprompted review
Reply from CarGurus
Thank you for reaching out. We understand that speaking directly with a salesperson is often faster and more helpful than email communication.
We recommend contacting the dealership by phone or visiting in person if possible, as CarGurus is an online marketplace and does not directly manage dealership sales staff. If you’d like, you can ask the dealership to schedule a call with the specific salesperson you wish to speak with.
Dont bother signing up for emal alerts
Dont bother signing up for email alerts, all you get are notifications for cars well beyond the price range you set, and not even the same make or style of car.. DAILY.
I set up an alert that is quite specific and is the only thing I'm interested in. But every day I get alerts for cars that start at the highest price I set, go up to double my price range, and aren't even close to the same type of car I'm looking for.
I'm looking for a Kia Forte $12k or less but the alerts show me SUV's $12 or more. Is this how they justify charging people to advertise their vehicles?
It's like walking on a car lot where they constantly try to get you in a car you can't afford, don't want, and didn't ask for.
I won't be using this site again
February 12, 2026
Unprompted review
Reply from CarGurus
Thank you for sharing your experience — we’re really sorry to hear that your alerts haven’t been matching your preferences. We understand how frustrating it can be to receive notifications for vehicles that are outside your desired price range or make and model.
CarGurus alerts are intended to reflect the inventory dealers' list, but sometimes listings can vary in price or type from what’s selected in the filters. Could you please follow up with us here: https://www.cargurus.com/Cars/enterFeedback.action
Good car listing and prices are…right
Good car listing and prices are important shows the importance of each vehicle
February 11, 2026
Unprompted review
Reply from CarGurus
Thank you so much for your 5-star rating and review!
They’re incredibly helpful and I’ve…
They’re incredibly helpful and I’ve ours based multiple vehicles with their assistance
February 10, 2026
Unprompted review
Great customers service professionals!!!
February 9, 2026
Unprompted review
Reply from CarGurus
Thank you for your 5-Star rating!
Bob Pinkus Mazda was horrible!!!The sales…
The dealership was horrible The sales person did not shake our hands. He seemed a little unprofessional. Also now that I’ve been looking at other vehicles and I talked with my bank. They say that I’ve been pre-approved for the vehicle at Bob Pinkus Mazda that I did not like! that I made it very clear I had no intentions of buying after I drove it. They did some shady stuff and did a pre approval behind my back without my consent .
January 31, 2026
Unprompted review
Reply from CarGurus
We’re sorry to hear about your experience and understand how concerning it can be to feel that your expectations weren’t respected, especially around professionalism and financing. CarGurus is not a party to dealership financing decisions, but we take feedback like this seriously and appreciate you sharing it, as it helps us monitor dealer practices and shopper experiences on our platform.
It’s nice but pretty useless if the…
It’s nice but pretty useless if the information provided is incorrect/inaccurate. Doesn’t have a shop online. Delivery service is not offered from the dealer and any information they offer is meanings to the actual dealer. Gave it a two just for an app you can find a vehicle but all their other options are worthless. It’s basically a library for other libraries.
February 9, 2026
Unprompted review
Reply from CarGurus
We’re sorry to hear about your experience and understand how frustrating it is when listing details don’t match what the dealer ultimately offers. Vehicle information and services shown on CarGurus are provided by the dealerships, and while we work to promote accuracy, we rely on dealers to keep their listings up to date. We appreciate your feedback, as it helps us identify areas where greater transparency and improvements are needed.
I love CarGurus
I love CarGurus. They are my go to for car shopping.
February 7, 2026
Unprompted review
Reply from CarGurus
Thank you for your 5-star rating!
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