Carhireexcess.co.uk Reviews 

1,852
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 376 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the affordable pricing and the user-friendly website, noting that it is very simple to arrange comprehensive insurance coverage compared to traditional rental desks. Consumers consistently appreciate the transparent terms, the fast and straightforward claims process, and the significant financial savings experienced over time. However, some people mentioned encountering communication difficulties, such as phone lines disconnecting or specific claim portions being denied by the provider. A small group of reviewers also felt that the service did not meet their personal expectations, leading to frustrating experiences and wasted money.

What people talk about most

Price

Customers consistently note positive experiences with price, highlighting competitive and fair rates that... See more

User experience

People report positive experiences with user_experience, highlighting that it is very clear and easy to... See more

Service

Users describe positive interactions with service, highlighting efficient communication and affordable... See more

Claim

Reviewers highlight positive aspects of claim experiences, consistently noting that the process is swift,... See more

Website

Customers had positive experiences with website, finding the online platform easy to use, navigate, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to take out the insurance at short notice. Very competitive rate & cover compared to the hire co. OTC charges and with easy to understand terms &: conditions. Can't comment on service/response if... See more

Company replied

Rated 5 out of 5 stars

Good experience with Carhireexcess We had a small accident with the car we had rented. Nothing major, just a scratch, but the car rental charged us a hefty repair cost. The car hire exce... See more

Company replied

Rated 5 out of 5 stars

Insurance can only be truly rated if and when you have to claim. After many years hiring cars in Europe we fell foul of the 'that scratch wasn't there when you took the car'! We photo'd and video'd th... See more

Company replied

Rated 5 out of 5 stars

My go-to for excess waiver. Always far cheaper than hire company insurance. Worth noting that this "saving" means accepting more admin in the event of a claim. One minor criticism, why is there no ac... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

CarHireExcess.co.uk is part of Cover-More Blue Insurance Services Limited (previously known as Blue Insurance Limited), a multi-award winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Irish and the UK customers. At CarHireExcess.co.uk, you can choose between European or Worldwide policies, be it Annual or Daily cover. We also offer Supplemental Liability Insurance as an add-on cover for Worldwide policies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,852)

360 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wow! We claimed! Simple Process and Fast Payment

Wow, I can't believe how great this experience has been. Had to claim following a trip to Italy, someone scratched the car while parked. We got home on the Saturday, went online on Sunday and filed the claim. Process was simple, most time was spent gathering all the required docs to upload from the various emails from the car hire company. It was a Bank Holiday here on the Monday and by Thursday the money had been paid to our bank account. No Quibbles, easy process and fast payment. Gold standard as far as I'm concerned.

May 7, 2026
Unprompted review
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Sharon,

We are so pleased to hear that your experience with us was excellent, especially after an unexpected incident abroad. It's wonderful to know our claims process was simple and efficient, leading to such a quick resolution. Thank you for sharing your positive feedback!

Kind regards,
Dominik

Rated 4 out of 5 stars

It's a great

It's a great, handy, and on-the-go service for everyone!

May 5, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Rohit,

We're so glad you found our service great, handy, and perfect for on-the-go! Thank you for your feedback.

Kind regards,
Dominik

Rated 5 out of 5 stars

Easy and quick process

Easy and quick process. Documentation was received immediately

May 3, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Gareth,

Grateful for your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along—it’s the kind of feedback that keeps us going and reminds us why we do what we do.

Kind regards,
Dominik

Rated 5 out of 5 stars

Good price

Good price, clear pricing , detailed cover schedule, easy to purchase . Quick delivery of policy and fact files

May 3, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Paul,

We're so happy to hear you found our pricing clear and the purchase process easy, with quick delivery. Thank you for your kind words!

Kind regards,
Dominik

Rated 5 out of 5 stars
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Graham,

We’re so glad to hear that! Every bit of encouragement helps us keep pushing to improve and deliver the best service we can. Your support truly means a lot to us

Kind regards,
Dominik

Rated 5 out of 5 stars
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Louise,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

very helpful when i had a little…

very helpful when i had a little accident.
accepted my story of what did happen.

March 27, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear John,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 4 out of 5 stars

Purchased the car excess insurance for…

Purchased the car excess insurance for a forthcoming trip to Florida. Hope that we don't have to use the insurance!!

April 27, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Peter,

Thank you for taking the time to leave a review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient

April 27, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Brendan,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Ease of use

Ease of use, clear information and good value for money.

April 26, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Alun,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Great service

Straight-forward renewal process. Great customer service.

April 25, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Jonathan,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Easy to renew and always pays out if…

Easy to renew and always pays out if there is a claim. I have had 2 claims over 20 years.

April 25, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Roger,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Great Policy

Great Policy at an economical price and easy to set up I would recommend to anyone who hires cars on their holidays

April 24, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Mike,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

we have always used carhireexcess to…

we have always used carhireexcess to cover hire cars when on holiday and recently have taken out the yearly cover which is great value.
We have had to use the cover once and it was great service and recovered all the money from the claim

April 12, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Elizabeth,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Cover was easy to arrange

Cover was easy to arrange. The price was very good as compared to other sites.

April 21, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Adrian,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Excellent service

Quick and easy to set up. Renewal price was very competitive. The one time I have had to use this policy, the claim process was easy and payment made very quickly

April 21, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Shaun,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Simple and quick to do

Simple and quick to do

April 20, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear John,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Great Value for Money

So far, I've had absolutely no issues wih Car Hire Excess, and, since I'm someone who frequently travels and hires cars, their annual cover is insane value for money. Truly appreciate it!

April 19, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Ed,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look