CarHireExcess.com Reviews 12,078

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

I have previsously been a policy holder with this company. Over the last few days I have been trying to contact them to discuss renewal of my policy. Their phones are never answered, despite reporting... See more

Rated 5 out of 5 stars

Very impressed with the claims process of CarHireExcess.com. Unfortunately got a flat tyre with my hire car in Spain. The rental company said to call Roadside Assistance which I did and the mechan... See more

Company replied

Rated 5 out of 5 stars

Knowing what's covered, pricing and website structure is good. Selecting product, arranging and payment straightforward too. No experience in making a claim, so can't comment about that, but better... See more

Company replied

Rated 5 out of 5 stars

We had to make a claim after being scammed by a supposed international car hire company who gave us the thumbs up after we dropped off the car and next day sent a big damage bill by email. The proces... See more

Company replied

Company details

  1. Insurance Agency

Written by the company

CarHireExcess.com is part of Cover-More Blue Insurance Services Limited (previously known as Blue Insurance Limited), a multi-award winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Irish and the UK customers. At CarHireExcess.com, you can choose between European or Worldwide policies, be it Annual or Daily cover. We also offer Supplemental Liability Insurance as an add-on cover for Worldwide policies.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
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Rated 5 out of 5 stars

Very good communication making…

Very good communication making insurance arrangements.

May 24, 2024
CarHireExcess.com logo

Reply from CarHireExcess.com

Hi Rose,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Very easy to sort.

Very easy to sort.
I always use you , great company

June 4, 2024
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Reply from CarHireExcess.com

Hi Nicholas,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 4 out of 5 stars

Would be 5 star if ?

Would be 5 star if you didn't have to go through a comparison sight to get best price.

June 7, 2024
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Reply from CarHireExcess.com

Hi Phil,

Thank you for your comments and taking the time to leave a 4 star review.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Great service

Great service

June 6, 2024
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Reply from CarHireExcess.com

Hi Carmel,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Excellent efficient service

Excellent efficient service

June 6, 2024
CarHireExcess.com logo

Reply from CarHireExcess.com

Hi Sarah,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Great Booking Experience

Knowing what's covered, pricing and website structure is good.
Selecting product, arranging and payment straightforward too.
No experience in making a claim, so can't comment about that, but better safe than sorry. It's also a much cheaper option than taking any extra cover via the car hire company

May 28, 2024
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Reply from CarHireExcess.com

Hi Chris,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Vert easy service

Vert easy service

May 31, 2024
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Reply from CarHireExcess.com

Hi Steven,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 3 out of 5 stars

Incorrect information

The renewal notice had the wrong mobile phone number and the wrong date of birth.
Previous years details were correct.
Requested amendments and this was done.

May 31, 2024
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Reply from CarHireExcess.com

Hi Grenville,

Thank you for your comments and taking the time to leave a review. We are currently in the process of upgrading to a new system and this also involves improving and enhancing our self service functionality. As a result of this upgrade, we are changing from collecting customers age to collecting their date of birth & this would be the reason the date of birth is incorrect on renewal. We ask customers to provide their correct date of birth to be updated.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Paid for misfueling no hassle.

I put the wrong fuel in my car last year in Spain and was paid up to the promised amount. I have just renewed for the year and the price was the same.

May 30, 2024
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Reply from CarHireExcess.com

Hi

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Good value

Good value.

May 30, 2024
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Reply from CarHireExcess.com

Hi Liam,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Highly recommend

I was being charged an exorbitant amount for car hire in Birmingham (a hidden cost). I went online to CarHireExcess.com. The simplest process and within one minute I had annual insurance for 1/6 of the price I was being quoted for 3 weeks at the airport. Highly recommend.

June 4, 2024
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Reply from CarHireExcess.com

Hi Denise,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Easy to set up

May 27, 2024
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Reply from CarHireExcess.com

Hi Jillian,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 1 out of 5 stars

Disappointing

The only time I contacted them, they did not help. Very disappointing.

June 4, 2024
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Reply from CarHireExcess.com

Hi Adam,

I have sent you a direct email to discuss this further.

Kind Regards
Lorna.

Rated 5 out of 5 stars

Great value

Great value , easy to renew and very cognisant of older drivers

June 4, 2024
CarHireExcess.com logo

Reply from CarHireExcess.com

Hi John,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Lorna.

Rated 4 out of 5 stars

It wasn't clear if Iceland was part of…

It wasn't clear if Iceland was part of the Europe group.

June 4, 2024
CarHireExcess.com logo

Reply from CarHireExcess.com

Hi Martin,

Thank you for your comments and taking the time to leave a 4 star review. Yes Iceland is covered on the Europe policy.

Kind Regards
Lorna.

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