Halifax Online Reviews 

Appalling customer service and even worse complaints department. Following an accident I completed questionnaire detailing my employment status. In short I bought insurance via a comparison site and detailed my two jobs. They maintained only one job declared and charged me £90 extra for a job they were already aware of when I took out the insurance. They advised details on comparison site do not transfer over correctly to theirs. I pointed out the initial quote covered the two employments declared but complaints department didn’t want to know. At renewal their quote was £300 above everyone else’s. Can’t wait until this insurance expires.

Renewal email sent, after hours the night before, called up 8am to cancel and was charged a cancellation fee.

Treating customers fairly?

Auto windscreen cover, what a waste of time. The 1st attempt was booked for 5 days later a Friday 20th August 2021, 20 minutes before they turned up they told me no rear glass. They booked a second call for Friday 27th August 2021. They only came out with the wrong screen. Told me a new booking will be made. New booking is for Monday 6th September 2021. 3 weeks on and I still talking to their complaint department who keep promising the Midlands branch will call me. Well heard that before. Totally unacceptable. Will be looking for a new insurance provider. Simple glass fix and they cannot get that right. My wife got the same car, with another insurance provider and her car screen was repaired within 3 days of her calling her insurance. 🤷‍♂️

"CUSTOMER SERVICE" - WHAT A DISGRACE!!!
My annual car insurance comes up for renewal at a price I am unhappy with. Despite extensive efforts on THREE different days, I was unable to speak to a human being to discuss the situation. Pre recorded messages droning on about irrelevant tripe, "apps" that would not accept my policy number or date of birth, RIDICULOUS online messaging to a frikking robot, and a FORTY minute delay in answering my call due to bl00dy Covid and supposed staff shortages.
The outcome..... I have cancelled my insurance with them and have gone elsewhere. WHAT a cowboy outfit this lot are.

waited one hour for them to answer the phone, I advised them of an increase to mileage for my renewal and got a £30 increase. Challenged them what they would price with the original mileage and they gave a £10 increase! I cancelled the renewal and ten minutes later insured with Lyolds for £45 cheaper.

So you take out a policy and pay for a whole year in 1 lump sum over £150.00 5 months later you want to change the car on the policy, well they want £25.00 to change it (I get that) and £125.00 to cover the rest of the policy. Are you kidding, I can get a full 12 month cover for just over £200.00. Ask if there is anything they can do on that and they say no sorry that is the fee to cover for the 12 months..... I won't be back the company clearly does not care about existing customers or keeping them. Customer service agents very helpful but as a company i would not recommend. See Ya!

DO NOT USE HALIFAX for CAR INSURANCE. I had received appalling service since making a claim with this compnay. I have been alone in a rural area without a courtesy car for over a week and no gives a s h i t.
Hours spent on phone talking to id*ots with little intelligence or integrity. Absolute Scum. Go anywhere else except HALIFAX.

My car insurance was due for renewal, when utilising my Halifax online banking noticed a promotional offer £50 voucher, compared quotes this offer would generate £15 saving. Decided to purchase however the promised voucher never arrived. Phoned Halifax several times. March 26 th was advised voucher not due staff shortages caused by Covid, expect e.mail within 2-3 weeks with instructions as how to claim.
18th May phoned again was advised error on system, now updated again given time frame 2- 3 weeks fHalifax contact was apologetic and friendly agreed that I had met all terms for entitlement to voucher.
9 th June phoned yet again was advised that I was not entitled to voucher by a Halifax agent who was condescending. I have baked with Halifax for over 20yrs and am disappointed that they have managed to ‘ scam’ me. Will never utilise their insurance services again.

My car was bumped by another car when parked. I saw the incident and took all the details, and typed them all up. There is absolutely no way you can report an incident without wasting a lot of your time waiting on hold. They do not give out an email address, even if you call and ask for one. Very poor customer service. I will keep this in mind when it comes to renewal. Do Not go with Halifax Car Insurance.

**Correction: this is NOT re: car insurance!!

It’s about the Halifax online banking service.**

Sequence of events:

- Their App malfunctioned and logged me out unexpectedly while I was making an international payment.

- So I thought the payment had not gone through and made the same payment AGAIN via their web online banking.

- Then I realised I had made the payment twice!! No security at all??!!

- Worse: I tried to contact them on their international enquiry number and THEY ONLY PICKED UP THE PHONE ALMOST 1 hour later (I have the screenshot).

- Outcome: the only thing they did was getting my phone details and asking me to wait until tomorrow ‘when someone will get back to me’.

I cannot believe for a company of this calibre:

1. Not providing additional security options when a possible duplicate payment has been made (and not by error but simply because their app malfunctioned!)

2. App malfunctioning quite often

3. No option available to cancel a payment on line through my online account?

Basically I have not yet been able to solve this serous issue to date.

Excellent Service! i had an issue regarding being scammed and Chloe was excellent! Reassured me every step of the way and was so lovely and understanding, she made me feel so welcome and made me so happy that my issue was resolved!

STOP BLOCKING ME FROM MAKING ONLINE PURCHASES!!
Fed up of this bullsh!t!!!

Impossible to get through to them to cancel an insurance renewal. No idea why this can't be done by email or online. Totally unhelpful

Excellent service. I am a severely disabled woman and I lost my password etc, got the best help and time from Halifax

Charged me for moving up the road... Then their payment systems are down for days (still down at time of writing) using both Chrome and Safari browsers. Seems as if like a lot of scammy companies they make it easy to sign up but then difficult and expensive for anything else. Avoid and hope there's a company out there with some competence and principles.

I had to call customer services to ask a specific question, that does not appear in the FAQs. The machine tells me to press 1 for blah, blah, blah, 2 for a different blah blah blah, 3 for yet another blah, and so on. Then it tells me that I can find answers on their website (this is soooooo patronising! Do they think I have not the mental capacity to search for answers, or they may think I am a masochist who enjoys wasting my time in their appalling phone "service") I had to listen 3000 times to the message "apologising for the delay but they are 'extremely busy'". In all, I was waiting on the phone nearly 19 minutes for a very simple question that could have been useful to have in the FAQs, but they don't.
In my opinion, insurance is extremely expensive. If they are so busy that they cannot answer the phone, that means they are making lots of money. They could use some of that to hire more customer-service agents or installing more lines.
Bottom line: AVOID

Dreadful !!AVOID!!

The reviews here are all saying the same thing SHOCKING!!!

Avoid these like the plague. Majority of insurance companies I have had allowed one change of policy (My private plate) before a charge, not these muppets, 25 quid.

I have now bought another car and of course another 25 quid to change.... AND the cost for new insurance went up 10 quid from the initial quote "because you have started the policy 3 day's earlier Mr C". What the EFF..!!

Can't wait until the policy ends, never again..

Missliding customers with hidden cancellation fees. This info never came printed with my renewed policy. And usually this fee of £55 is only payable within the first year, not after. They renewed it automatically but never said in the email that you would be charged £55 for cancellation,nor in the renewed policy document. Wrong from the start, how can I trust them to insure my car?! Scam within a scan. No small print, invisible print.

Trying to stop them renewing, currently on hold, tells you to go to website where the "virtual assistant" tells you cannot be done on line and to go back on never ending hold, will never use again absolute rubbish customer service. Only gave one star as 0 isn't available