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I inadvertently signed up to a subscription, which was very unclear on the site. The one off report report I thought I was purchasing didn't tell me too much either! I contacted the company four da... See more
Company replied
Used it once to get the info on my new car. Accidentally didn’t see the 7 day trial before being charged the monthly amount. Contacted their customer services via email to cancel as I don’t need the s... See more
Make sure you read everything carefully before making any purchase. I agreed to one time report for 2,90€. I ended up having subscription without My knowledge. I didnt even create an account with them... See more
Company replied
Company details
Written by the company
CarJudge is your trusted partner for buying used vehicles. Thanks to our VIN and license plate verification technology, we provide instant and comprehensive history reports. Detect mileage fraud, past accidents, theft status, and hidden defects in just one click. Buy your next car with complete peace of mind with CarJudge.
Contact info
Switzerland
- contact@carjudge.com
- carjudge.com
3.5
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Carjudge
Hello,
We’re really happy to hear you had such a great experience, and we’ll make sure to pass your lovely words on to Laure, she’ll be delighted.
If you ever need anything else, we’re here for you.
Take care,
Cynthia from the Carjudge team
Good service
Good service, refunded after not realising I made a subscription. Quick service
May 14, 2026
Unprompted review
Reply from Carjudge
Hello,
We’re glad to hear everything was resolved quickly and that the refund process went smoothly for you. We also understand how easy it can be to miss the subscription details at the time of purchase.
If you need anything else, we’re here to help.
Take care,
Cynthia from the Carjudge team
Please do not use this company
Please do not use this company. Bought a report for £2.90 and got automatically rolled into a monthly subscription in their T&Cs which I clearly didn’t need. Noticed after 2 payments of £21.95 was taken and they have refused to give money back. How can these guys continue to operate when it’s clearly set up just to con people. AVOID.
May 14, 2026
Unprompted review
Reply from Carjudge
Hello,
Our team has already reviewed your situation. We have provided you with an explanation via email, and the refund has been processed.
As a reminder, access to our service begins with a trial offer, and all information regarding the subscription—including its price of €24.95 and how it works—is visible before confirmation. The payment mentioned was part of this process, and your request was processed immediately upon receipt.
We regret that this experience caused you so much concern and hope that the resolution of your case will help ease your concerns and, if you wish, allow you to reconsider your review.
Our team remains available at any time at contact@carjudge.com.
Best regards,
Cynthia from the Carjudge team
Jenny was very helpful in assisting me…
Jenny was very helpful in assisting me by refunding me a payment that was took out of my bank account even though I cancelled my subscription.
May 14, 2026
Unprompted review
Reply from Carjudge
Hello,
Thank you so much for sharing your experience!
We’re really glad to hear that Jenny was able to help you and sort out the refund quickly. We also understand how frustrating unexpected charges can feel, so it’s good to know things were resolved for you.
We’ll make sure Jenny sees your kind words.
If you need anything else, we’re here.
Take care,
Cynthia from the Carjudge team
Very good individual communication and…
Very good individual communication and also very quick, absolutely happy and satisfied with the approach of the helping team 10/10 recommend.
May 8, 2026
Unprompted review
Reply from Carjudge
Hello,
Thank you so much for your kind words!
We’re really glad to hear you had a positive experience with our team and that the support felt both personal and fast. It truly means a lot to know you’re happy with the service.
If you ever need anything in the future, don’t hesitate to reach out we’re here for you.
Take care,
Cynthia from the Carjudge team
Optimal Customer support
The customer support team and particularly Jenny have been very helpful with the request. They were very responsive and eager to assist with some billing issues I encountered.
May 12, 2026
Unprompted review
Reply from Carjudge
Hello,
We’re really happy to hear that our support team, and especially Jenny, was able to help you and assist quickly with the billing issue. We’ll make sure to pass your message on to her it will truly make her day
If you ever need anything again, we’re here for you.
Take care,
Cynthia from the Carjudge team
Yes, con artists
Yes, it's a scam!
Wrong car details,no corect data in the car.Charged my bank account even I cancelled the subscription and I haver the email proving it.
May 6, 2026
Unprompted review
Reply from Carjudge
Hello Oscar,
We are truly sorry to hear about your experience and want to address your concerns directly.
We want to be clear that no payment is ever processed following a confirmed cancellation, and we would very much like to review your case together to shed full light on the situation. As for the vehicle data, our reports are sourced directly from official databases and transmitted exactly as recorded by the relevant authorities.
Our team has already been in touch and is currently awaiting your reply to our email in order to provide you with the most appropriate solution.
We remain at your disposal at contact@carjudge.com.
Kind regards,
The CarJudge Team
Reply from Carjudge
Bonjour,
Nous sommes ravis de voir que notre service a été à la hauteur de vos attentes.
Merci d’avoir pris le temps de partager votre expérience, cela compte beaucoup pour notre équipe.
Cynthia de l'équipe de Carjudge
Reply from Carjudge
Hello,
We’re glad to hear that you were satisfied with the service and received exactly what you expected.
Thank you for taking the time to share your feedback.
Cynthia from the Carjudge team
Be aware .
Be aware when signing up that the price you are paying is an introductory offer,and unless you cancel,you will be charged a higher amount on a monthly basis until cancelled.I didn't read the terms and conditions,and unfortunately was.On contacting the company,I was issued with a prompt refund and handled amicably,so no complaints from me.
May 12, 2026
Unprompted review
Reply from Carjudge
Hello,
We sincerely regret that you felt this way and understand that this situation may have been frustrating.
Our platform does indeed offer an initial discounted rate as part of a trial period. The terms and conditions for continuing the service, including the monthly subscription and its cost, are displayed before payment is processed.
However, after checking, we see that your request was indeed handled by Mia and that a refund has already been issued. We’re glad we were able to find a solution quickly.
If you’re satisfied with our assistance, we’d appreciate it if you could reconsider your review. It means a lot to our team.
Best regards,
Cynthia from the Carjudge team
Very quick response.
I wanted my subscription to be canceled. All was dan very quickly and in a very polite way.
May 11, 2026
Unprompted review
Reply from Carjudge
Hello,
Thank you for your feedback.
We’re glad to hear that your cancellation request was handled quickly and in a polite manner. Your satisfaction is important to us, and we always aim to make these processes as smooth as possible.
If you need any further assistance, we remain at your disposal.
Kind regards,
Cynthia de l’équipe Carjudge
I pay 36veuro for The raport and here…
I pay 36veuro for The raport and here was write she cost only 6 euro. Atention!! Its a internet robber. Dont put your card number here. First bring 6 euro and after 1 week anotherv30 euro. Its a fake Atention
May 11, 2026
Unprompted review
Reply from Carjudge
Hello,
Our support team has already contacted you by email to provide explanations regarding your subscription and the charges applied.
Please do not hesitate to contact us again at contact@carjudge.com
if you would like us to review your situation further or provide additional assistance.
Kind regards,
Cynthia from the Carjudge team
Reply from Carjudge
Hello,
We’re really glad to hear that you had a great experience. It means a lot to us. If you ever need assistance again, feel free to reach out.
Kind regards,
Cynthia de l’équipe Carjudge
Reply from Carjudge
Hello,
Thank you for your feedback.
We’re glad to hear you found the report on the Peugeot 205 both quick and accurate. Your satisfaction is important to us.
If you need any further information, we’re here to help.
Kind regards,
Cynthia de l’équipe Carjudge
Total scam
Total scam. Had correct VIN and plate but wrong model of car, and not only did it have the wrong mileage but said there was a rollback which never happened. Only paid because I was looking for a missing piece of my service history which it stated it would provide - no service history provided.
May 10, 2026
Unprompted review
Reply from Carjudge
Hello,
The content of a report depends entirely on the information recorded in official databases at the time of the inquiry. Depending on the vehicle, certain data may not be available, which may explain why the level of detail varies from one report to another.
We sincerely apologize if your experience did not meet your expectations. In order to accurately assess your situation and offer you a suitable solution, we invite you to email us directly at contact@carjudge.com with the relevant details.
Our team will be happy to assist you and provide the necessary clarification.
Best regards,
Cynthia from the Carjudge team
Reply from Carjudge
Hello,
Thank you for your feedback.
We’re glad to hear you found our service quick and trustworthy. That’s exactly what we aim to provide every day.
If you need anything else, we’re here to help.
Kind regards,
Cynthia de l’équipe Carjudge
Reply from Carjudge
Hello,
Thank you for your feedback.
We’re really happy to hear that you’re satisfied and that the experience met your expectations. Your support means a lot to us.
If you ever need assistance, we’re here for you.
Kind regards,
Cynthia de l’équipe Carjudge
Unexpected subscription and misleading trial
I was charged for a subscription to CarJudge without being clearly aware that the free trial would automatically convert into a paid monthly plan.
The pricing and auto-renewal were not clearly communicated at the time of signup, which feels misleading.
After contacting support, my subscription was cancelled and a refund was issued, which I appreciate. However, the initial user experience is confusing and not transparent enough.
I would strongly recommend improving the clarity of subscription terms to avoid unexpected charges for other users.
May 9, 2026
Unprompted review
Reply from Carjudge
Hello Jakub,
Thank you for this honest and balanced feedback. We are glad our team was able to cancel your subscription and process your refund promptly.
Our subscription terms, including the 7-day trial period and the renewal amount, are displayed in full before any payment is confirmed and are available on our pricing page as well as in our terms of use. We take your remarks on clarity seriously and continuously work to improve the user experience.
Should you need any further assistance, we remain available at contact@carjudge.com.
Kind regards,
The CarJudge Team
Careful!!! They will make an automatic subscription
I paid around €3 for what I believed was a single vehicle history report. Later, I discovered two additional recurring charges of approximately €26 each were taken from my bank account in April and May without me clearly understanding I had subscribed to an ongoing membership.
I also had difficulties accessing my account because the verification link expired, making it harder to manage or cancel the subscription.
After searching online, I noticed many other customers reporting very similar experiences regarding recurring subscription charges after purchasing only one report.
The company should make the subscription terms much clearer and more transparent before taking recurring payments from customers.
I have now contacted them requesting cancellation and a refund of the additional charges.
May 9, 2026
Unprompted review
Reply from Carjudge
Hello,
We understand your concern and are sorry that your experience has been frustrating.
As a reminder, when you sign up for our service, we offer a discounted trial. If this trial is not canceled before the end of the trial period, the subscription automatically renews at the monthly rate of €24.95, as stated during sign-up. The charges are solely related to this renewal.
If you have any questions regarding your account or would like us to review the charges, please email us at contact@carjudge.com. We are committed to reviewing your situation and providing you with the necessary assistance.
Best regards,
Cynthia from the Carjudge team
Car report for purchasing a car
I purchased a report on 30th April for £2.49. However I have noticed another payment was taken on my card yesterday for £25.95. I have just sent the company an email this evening, so they haven’t had time to respond yet. I am just hoping this was just an error and that they will refund me and not take any more money. If it is not resolved I will be going to the financial ombudsman. However if it is resolved by Carjudge I will certainly be putting another review on praising the company. This has now been refunded on to my account. Thank you Carjudge for your quick and professional assistance.
April 30, 2026
Unprompted review
Reply from Carjudge
Hello,
We’re sorry to hear about your experience and fully understand that the series of charges may have caused some confusion.
As a reminder, signing up for our service begins with a trial plan priced at €2.90. During this step, information regarding the monthly subscription, including the €24.95 fee and renewal terms is displayed before payment is confirmed. The charge made the following month corresponds to the continuation of the subscription under these terms.
We would also like to clarify that no charges are made outside the scope authorized at the time of subscription.
To review your situation in detail and provide you with a personalized response, please contact our support team at contact@carjudge.com. We will take the necessary steps to review your account and assist you as best we can.
Best regards,
Cynthia from the Carjudge team
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