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I inadvertently signed up to a subscription, which was very unclear on the site. The one off report report I thought I was purchasing didn't tell me too much either! I contacted the company four da... See more
Company replied
Used it once to get the info on my new car. Accidentally didn’t see the 7 day trial before being charged the monthly amount. Contacted their customer services via email to cancel as I don’t need the s... See more
Make sure you read everything carefully before making any purchase. I agreed to one time report for 2,90€. I ended up having subscription without My knowledge. I didnt even create an account with them... See more
Company replied
Company details
Written by the company
CarJudge is your trusted partner for buying used vehicles. Thanks to our VIN and license plate verification technology, we provide instant and comprehensive history reports. Detect mileage fraud, past accidents, theft status, and hidden defects in just one click. Buy your next car with complete peace of mind with CarJudge.
Contact info
Switzerland
- contact@carjudge.com
- carjudge.com
3.5
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an issue with an accidental…
I had an issue with an accidental subscription renewal due to a typo I made in my email address during a VIN check. I contacted customer support, and I am incredibly grateful to Estelle, who handled my case. Estelle was extremely helpful, professional, and understanding. The issue was resolved completely in my favor, the subscription was canceled, and the refund was processed quickly. I am very satisfied with how this was handled. Thank you, Estelle, for the amazing support!
May 31, 2026
Unprompted review
I haven't nt read it yet but thank you
May 31, 2026
They take your money without your consent
EDIT I did get my money back and that's 5 stars for the persons that I talked with but the site needs more information about payment as for my experience with them was extraordinary but you need to talk with them
May 31, 2026
Unprompted review
Reply from Carjudge
Dear Petru,
We are sorry to hear about your experience. Your request has been handled by our team and the refund has been processed. Our subscription terms, including the 7-day trial period and the renewal amount, are presented before any payment confirmation and remain accessible on our pricing page at all times.
Should you need any further assistance, we are available at contact@carjudge.com.
Kind regards,
The CarJudge Team
high speed to get results
May 30, 2026
TOK JO HA BJOOOOOO
May 30, 2026
No kilometers
No kilometers, almost all parameters seen in traffic permit are shown on the site. Nothing special beside that.
Can not compare to car vertical.
Not golf at all.
May 29, 2026
Unprompted review
Reply from Carjudge
Dear Anamaria,
We are sorry the report fell short of your expectations. The information displayed is sourced exclusively from official databases and reflects what has been registered by the competent authorities.
Please contact our team at contact@carjudge.com, we'll give your request the attention it deserves.
Kind regards,
The CarJudge Team
Daylight robbery this company not made…
Daylight robbery this company not made clear after 7 day your on a monthly charge of £25.95, this is the first and last time I use this shower of shit stay well clear.i have now been refunded the £25.95 after putting this review up,,thanks for the refund carjudge.com
May 21, 2026
Unprompted review
Reply from Carjudge
Hello,
After reviewing your account, we see that our customer service team has already addressed your issue. We have emailed you details about how the subscription works and an explanation of the charge, and the refund has been processed.
We would like to remind you that our service begins with a trial offer, followed by an automatic renewal of the subscription at €24.95, in accordance with the terms and conditions displayed before payment confirmation.
We understand, however, that this situation may have caused confusion, and we sincerely apologize for the inconvenience.
We hope that the solution provided by our team has clarified the situation, and we remain available at any time at contact@carjudge.com
Best regards,
Cynthia from the Carjudge team
Very non-transparent pricing model.
Very non-transparent pricing model.
The service looks like a one-time vehicle check, but after payment they automatically activate a subscription and start charging recurring fees (€25 in my case). Many users only notice this later in their bank account. Even after cancellation, I no longer trust them with my card details. Be very careful and use a virtual card if possible.
May 27, 2026
Unprompted review
Reply from Carjudge
Hello,
We are truly sorry to hear about your experience and understand your concern regarding the transparency of our service.
To clarify, our service offers a 7-day trial for €2.90, which is clearly stated on our website at the time of sign-up. At the end of this period, if the subscription is not canceled, it is automatically renewed as a paid plan with recurring charges, which are also displayed before confirmation.
That said, we are truly sorry if this was not clear enough to you and for the inconvenience caused.
In order to verify your situation more accurately and assist you as best as possible, could you please contact us directly at contact@carjudge.com, as we are unable to locate your account with the information provided?
We remain at your disposal.
Best regards,
Cynthia from the Carjudge team
Cancelled Subscription
I contacted Carjudge to cancel subscription that I had, I did not realize I had a subscription after a 7 day trial. It was handled very well and I had a quick response.
I have been told I will receive a refund for unused time
Very pleased with the outcome. And their very professional service
Thanks
May 27, 2026
Unprompted review
Had a one time purchase and they…
Had a one time purchase and they charged a 10x subscription the next month, didnt even notice I was subscribing to anything. Such a f scam.
May 13, 2026
Unprompted review
Reply from Carjudge
Hello,
We’re sorry to hear about your experience and understand your frustration with this situation.
To explain, our service operates on a trial basis, followed by automatic renewal as a subscription if it is not canceled before the end of the trial period. This allows you to continue using the service without interruption once the trial ends.
After checking, we are unfortunately unable to locate your account with the information provided. To verify your situation and assist you more effectively, please contact our team at contact@carjudge.com.
We look forward to reviewing this with you as soon as we receive your message.
Best regards,
Cynthia from the Carjudge team
Very easy and quick to use.
May 27, 2026
Thank you so much for your help and for…
Thank you so much for your help and for processing the refund so quickly, Laure! Have a wonderful day too.
May 27, 2026
Unprompted review
Be careful you don't accidentally subscribe!
The service did work maybe, not sure about my report, how useful it was. But it did sign me up for a subscription that I wasn't aware of it, it probably said so in some fine-print. But it does use some dark patterns to get people to subscribe and hope they don't complain.
I initially gave it a one star as I felt scammed, but as they did refund me for the subscription I've now raised the price to 2 stars.
May 26, 2026
Unprompted review
Reply from Carjudge
Hello,
We are sincerely sorry to read your feedback and we understand your dissatisfaction regarding your experience.
We would however like to clarify that the information regarding the subscription, its automatic renewal, and the applicable pricing is displayed before payment validation and also remains accessible in our terms and conditions.
After checking your case, we can confirm that your request has already been handled by our support team and that a refund has already been issued.
We sincerely regret that this may not have seemed clear enough and we understand the frustration this situation may have caused.
Our team remains at your disposal should you need any additional information.
Kind regards,
Cynthia from the Carjudge team
Laure was great and helped me with a…
Laure was great and helped me with a mistake I made with payment, she responded fast and was very helpful.
May 25, 2026
Unprompted review
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