I purchased two pieces separately following the loss of my beloved little dog. These lovely hug pendant is delightful and brings back so many happy memories. The sterling silver paw bracelet is beauti... See more
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Review summary
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Reviews shaping this summary
Have received three different items, seashell anklet, daisy bracelet and blue Madala earrings. All beautifully made, the anklet and bracelet are so pretty. The earrings are quite stunning but do find... See more
I purchased 2 hug pendant necklaces for my daughters who had recently lost dogs to remind them of good times they had . The quality of the jewellery looks good. Ordering was easy and the delivery was... See more
Company replied
I bought a necklace from Carla Jewelry hoping it would not be TAT that I have received from other sites On opening my package I found the most beautiful necklace , just as shown on this site, it is be... See more
Company replied
Company details
Written by the company
Every piece of jewelry begins not just with an idea, but with intention - a commitment to craftsmanship, meaning, and timeless design. It’s a journey that starts with raw materials and a vision, shaped slowly by hand into something deeply personal.
Contact info
United States
- support@carla-jewelry.com
- carla-jewelry.com
4.2
Great
614 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Poor quality
Poor quality. Took too long only to realize merch came from a foreign country. Merch came in damaged and quality is more like children’s jewelry. After several emails to get a refund they keep trying to sell me more. Totally dissatisfied.
July 17, 2026
Unprompted review
Reply from Carla Jewelry
Hello Rebecca,
We are very sorry to hear about your experience and understand your frustration. Your feedback is important to us, and we take all concerns seriously.
Please be assured that we are committed to providing quality service and resolving any issues that arise. We would appreciate the opportunity to assist you further—please contact our customer service team with your order details so we can look into this for you.
Best regards,
The Team
I recently ordered the collar rind and…
I recently ordered the collar rind and the Hug Pendant with the matching earrings. as always the jewelry is fantastic and so beautiful. My experience with Carla's is always very pleasant. I will definitely be doing with Carla's again. My jewelry was delivered as quick.
July 3, 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us.
At our company, we strive to provide the best service and quality for our customers, and it's great to know that we met your expectations.
If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team with your order details.
Best regards,
Team
The jewelry I have ordered is…poor customer service
The jewelry I have ordered is beautiful. BUT don’t expect good customer service. I received a ring that was damaged during delivery. It was crushed in half. I have tried for 4 months to get it replaced and can’t even get a response. I have sent pictures of the ring and the packaging. Never will I buy from them again!
April 16, 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for taking the time to share your feedback. We regret that your experience did not fully meet your expectations. Please be assured that we are committed to providing quality service and addressing any concerns that arise.
We would appreciate the opportunity to look into this further, so please contact our customer service team with your order details.
Best regards,
The Team
Liked the jewelry but shipping was…
Liked the jewelry but shipping was desirable. GoFo needs to change its name to GoSlo.
July 18, 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your feedback and for taking the time to share your experience with us. We appreciate your positive rating and are glad to hear that you had a generally good experience.
Please know that we are committed to providing quality service and addressing any concerns that may arise. If you have any specific issues or suggestions, we would love to hear from you directly.
Feel free to reach out to our customer service team with your order number so we can assist you further.
Best regards, Team
Beautiful jewelry
I looked at the site for jewelry. Looked reviews which were great..so I made 2 purchases and both were of high quality and fair prices.
July 17, 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your positive feedback! We are thrilled to hear that you had a great experience with us. Please be assured that our team is dedicated to providing high-quality service and products. If you ever need assistance or have any questions, please reach out to our customer service with your order details, and we will be happy to help you.
Best regards,
The Team
Cheap rubbish!!
Absolute cheap tat, lucky bag quality.
Bought the “handmade” hummingbird necklace for my wife, and I put it straight in the bin, not even showing her it. Cheap piece of flimsy perspex with painted on motif, and the chain was even worse. Avoid at all costs.
July 8, 2026
Unprompted review
Reply from Carla Jewelry
Hello,
We are very sorry to hear about your experience and understand how frustrating this must be for you. We take your concerns seriously and want to assure you that we are committed to providing quality service and products to all our customers.
To better assist you, please reach out to our customer service team with your order number so we can look into this matter personally.
Thank you, Team
Cheap gumball machine earrings
Cheap gumball machine earrings. This is a scam. Do not buy from this vendor. Advertised as handmade. One earring doesn't even fit my earlobe.
July 14, 2026
Unprompted review
Reply from Carla Jewelry
Hello,
We are very sorry to hear about your experience and understand how frustrating this situation must be for you. Your feedback is important to us, and we are committed to resolving any issues you may have faced.
Please contact our customer service team with your order details so we can look into this matter personally.
Thank you, Team
VERY SATISFIED
Both of my earring purchase were beyond gorgeous! I get so many compliments on them! They are my absolute favorite earrings ever! I bought the hummingbirds and the colorful dragonfly wings with sparkles. LOVE THEM
July 18, 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us. At our company, we are dedicated to ensuring every customer receives top-quality service and products.
If you have any further questions or need assistance, please reach out to our customer service team with your order number so we can assist you further.
Best regards,
The Team
Quality
Quality, promptness of delivery, good communications, and well priced.
July 16, 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us.
At our company, we strive to ensure that every order is handled with care and professionalism. Your satisfaction is our priority, and we appreciate your support.
If you have any further questions or need assistance, please reach out to our customer service team with your order number for a personalized resolution.
Best regards,
Team
Great piece and communication was…
Great piece and communication was excellent. Bit of concern when a piece fell out but was able to repair it.
July 15, 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for taking the time to share your feedback. We appreciate your positive rating and are glad to hear that your experience was mostly satisfactory. Please be assured that we are committed to providing high-quality service and products to all our customers. If there are any specific concerns you would like to discuss further, please reach out to our customer service team with your order number, and we will be happy to assist you.
Best regards,
The Team
I got the good luck Owl ring
I got the good luck Owl ring. It's everything I thought it would be. Very nice and looks just as good in person as the ad! Very satisfied!
July 17, 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. Your satisfaction is very important to us, and we strive to provide the best service possible. If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team with your order number.
Best regards,
The Team
The sales experience was fantastic
The product is adorable. After placing the order, they were always keeping me updated as to the status of the order. I couldn't have asked for better service.
July 16, 2026
Unprompted review
I have tried 5 different rings & I have…
I have tried 5 different rings & I have been extremely impressed with each one.
July 13, 2026
Unprompted review
Beautiful items
Beautiful, well made jewelry. Quality products made with love and care. Wonderful shopping experience each time I visit Carla Jewelry. Always new items to review.
July 15, 2026
Unprompted review
Really happy with my purchase
Recieved exactly as ordered, on time. No surprises. Excellent quality.
July 15, 2026
Unprompted review
The product was unique in design and…
The product was unique in design and very well priced
July 13, 2026
Unprompted review
The products are amazing and the cost…
The products are amazing and the cost is very reasonable.
June 10, 2026
Unprompted review
Lovely set of earrings for my wife’s…
Lovely set of earrings for my wife’s birthday!
July 10, 2026
Unprompted review
Great service and Beautiful Jewellery
Great service with regular tracking of my purchase through emails. A great purchase and the Jewellery was as advertised. The Jewellery was well packaged. Thankyou Carla Jewelry
July 13, 2026
Unprompted review
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