Carl Friedrik Reviews 551

All good, but slow delivery, I had ordered on December 30, the parcel was apparently lost in transit. That can happen... When asked, CF informed me that the replacement order had been made. I got the parcel by January 10.

the luggage quality is good; hence, we bought the 2nd piece to get a stylish set. Delivery is fast and packed properly.

Yodel managed to lose my package so close to Christmas. I contact Carl Fredrick, who responded right away, sent another package out immediately using another carrier to ensure my package arrived for Christmas. Husband loved his gift. Cannot recommend them enough. Thank you

Great products, great service.

Quick delivery! Luxury interior and exterior!

I own three CF products, and very happy with all of them. They're all lookers and the quality is great. Had an issue that required the involvement of customer support, and received very fast and satisfactory treatment.

Delighted with the product and equally impressed with the all round service!!
Highly recommend!!

Delivery not made at time notified. Delivery information provided was inadequate. Call centres were very poor at reacting to the problem. Delivery took over a week due to this.

Fantastic products, finished with the highest quality at a fair price.
Bags that exude class, and they attest that they are made with love for the material from which they are made.
In a word top class bags and luggage

I got a Core carry-on which I took on a 3 week multi-country trip around Europe, and it was absolutely wonderful. Really well made, takes a lot of weight, and even with a 7-8kg backpack on top it stays easy to roll. It was such a good experience that I then ordered a check-in suitcase as well. There was a hiccup with delivery, and the customer care team dealt with it masterfully. Very happy overall!

After my initial order was lost, the team promptly reacted and resent it; it was delivered within 2 days.

Love the products and the customer support is great. Pretty much the only company I will buy travel and work products from anymore.

The 72-Hour Backpack (leather) is beautifully designed and for the most part very functional with all of its features. However, these are all ruined by the odour of the material used. Even after airing for 3 weeks after purchasing the rancid odour (reminds me of a wet dog smell) is still present. Not entirely sure what it will take to lift the odour, but as of right now I may just return the bag.

I love the customer service as well as the product. The wallet looks much better in person. Looks classy. I am a happy customer.

This beautiful leather bags stinks! The dust cover and fabric lining of the bag have a funky sour smell. I tried taking the bag out of the packaging to air it out, but it's no use. I cannot give this as a gift, it smells so bad. I'm so disappointed because it's a beautiful leather backpack, and now I'd don't have a Christmas gift for my husband.

I needed a new suitcase so I looked in several retail outlets. I chose Carl Friedrick because it was exactly what I wanted and the quality was superb.
I ordered direct from their website and the whole experience was great.
Excellent communication and delivered exactly as promised.

From the moment I ordered to delivery the customer service was exceptional. Emails not only to advise me on delivery but also to welcome me and thank me for choosing their brand. The item is a Christmas present and can confidently say they will love it. It is superior quality and I have recommended CarlFredrik to colleagues and family. Will certainly purchase more. Thank you

Best briefcase/laptop bag I’ve ever owned. The leather quality is top notch. I can see this lasting for years.

I purchased a cabin bag early in the morning. By mid morning the same bag was on sale at a considerable discount. I contacted customer service and they offered the same deal to me. Brilliant.

It's quite a nice bag but has a very odd smell that doesn't seem to go away.