Carl Friedrik Reviews 551

Unfortunately the item I received from Carl Friedrik does not match the photos of the item on their website. I thought this brand was trustworthy, but beware, it could be a bait & switch.

Update (1/26/2025): This company attempted to delete my review from Trustpilot by reporting it as fraudulent. I emailed this company again, asking why the photos of the product are still inaccurate. They promised to update the photos. I just checked their site. They did not update anything.

Not sure which I love more… My fabulous carry-on X suitcase or the beyond amazing customer service of Carl Friedrik. There a series of unfortunate circumstances it took a few tries to get everything just right based on what I was looking for in my order and based on what they had in stock. They went so above and beyond in correcting some stock and shipping issues on their end. I am now just about squared away and absolutely love this gorgeous, roomy and lightweight luggage. It has helped me stick to my goal of never having to check a back. This was a birthday gift from my husband and I couldn’t be happier!!

Carl Friedrik, your customer support is overwhelmingly awesome. I know that feedback is critical in all industries, so please pull Morgan aside and tell her that she is the best service person that I have ever dealt with! Keep up the good work, and I can't wait to purchase holiday gifts from CF.

I have ordered a couple of bags in quick succession from CF. I was initially looking for a flight bag to support work trips and I simply couldn't resist their carry-on range. Having taken the plunge I then opted for a couple of the Palissy bags, one for my girlfriend and having seen it I then bought one for myself.

I'm so happy that I did as they are beautiful. The material is gorgeous, not a term I would normally use but it is an absolute pleasure to own. I cannot praise the products enough.

I had a supplier over to visit me the other day and they complimented my bag (Palissy 25hr). I have never had a complement on a bag and being a man, found this quite unusual but it really is a testament to how refined they are.

I would order more but we have the full range now.

I would also like to say thank you to the customer service department as I changed my mind on colours a few times and they were more than helpful. Special thank you to Magda.

Super quality service

Love the carryon. The wheels are amazing and easily roll across airport carpet.

The material of the last purchase was too hard and looks cheap

This company is truly filled with some of the friendliest and most efficient people I've had the pleasure of meeting. From Morgan today to Ariana last week, I can't praise you all enough. It's one thing to create beautiful leather products, but it’s another to keep customers coming back because of the experiences you provide and how you make them feel. I know I’ve only begun to scratch the surface of the many people who help your brand run so smoothly, but the wonderful individuals on the front line who respond to emails, take phone calls, and manage your online presence are what really makes your company shine. I can't stop talking about how amazing your products are, and I keep discovering more reasons to share how valued you make me feel.

I bought a set, grey and chocolate. They came with scratches to the handles. I reached out and chose to send just the check-in back as the mark on the carry-on was small. They sent a new check-in and a free gift.
The second check-in and the free gift was said to be delivered but never arrived. I reached out again and they sent a third along with the free gift and are working with the shipper to locate the second one.
The third check-in arrived today in great shape along with the free gift. This was some of the best customer service I've experienced.

With so many options out there, it can be difficult to trust who you are buying from and whether the quality will be a priority or if it's simply another Instagram ad that fails to meet its claims. I am grateful that Carl Friedrik stands apart.

It is rare to find a company that prioritizes service and thoughtfulness as much as it does its products. What started as a long search for the right luggage ended with a refreshing experience with customer support that went above and beyond their promise.

After finally settling on my luggage, I chose the set that included check-in and carry-on luggage. When it arrived, I was very impressed by the design of the suitcase (especially the wheels that are often a sticking point for me); I loved the look and feel and was relieved I made the right pick. Soon however, I realized that the shipping company must have missed one of my boxes, as the carry-on luggage did not arrive. As you may expect, the carrier was dismissive and did not care to help me locate my missing purchase. After filing claims and getting nowhere, I reached out to Carl Friedrik support and was blown away by how quickly they got back to me and how thorough they were with the replacement process. Their thoroughness in handling the situation made me feel secure about the brand's commitment to customer service. I am not even certain if they had any success with the shipping company or just decided to send me a replacement without the claim being resolved.

After some brief and thoughtful communications with their staff, my replacement bag shipped, and my headache was over. I really cannot stress enough how great it was to purchase from someone who cares to stand by their word and their product in today's day when most service experiences are garbage.

If you are on the fence about Carl Friedrik; jump off, and shop with confidence.

Magda from the customer support team was incredibly helpful in resolving my issue quickly and effectively.

I recently purchased a set of luggage from Carl Friedrik and just at the time it was being shipped to me, I realized I'd ordered the incorrect size. I immediately contacted the company and received a response from a wonderful gentleman named Jacob, who assured me there was no problem. He arranged a pick-up for the incorrect item as well as shipped the correct size to me. I am now the proud owner of a beautiful set of luggage from a great company that I am very pleased to have done business with.
Thank you, Jacob and Carl Friedrik for your assistance and professionalism!

Be very careful ordering online from this company…they try to sell refurbished products as new. Received badly scratched up luggage that even had the previous sellers label on the packaging…customer service was quick and apologetic, but this company will sell used goods when their supply chain prevents them from having new items…horrible quality control.

In time and high quality

Extremely high quality workmanship & materials. Responsive customer service.

Update-

After a bit of back and forth with customer service they acknowledged the errors and provided some compensation. I used part of the compensation to also order the 72 hour backpack. Both products I have are great. Just was a bit of a journey to get them and the quality control on the first order was lacking.
I ordered the Palissey Weekend bag and the compact Weekend bag.

When the Pallisey arrived it didn’t have a card or note in the bag or box . I thought at this price point a card with a thank you, here is the serial number and maybe how to care for the leather would be in there . Nothing.

The other more important issue is the bag was damaged. There were scratches on the top and one of the sides had the the leather torn off exposing the frame underneath. Very disappointing.

On the smaller bag, I cannot review it. Because despite repeated assurances it would ship in time , two days after the promised ship date I got an email that it would ship up to three weeks from now.

I think if this company wants to gain more sales they need to sort out quality control and customer service.

Very disappointed and would not buy again or recommend

I recently purchased a suitcase from Carl Friedrik, and I am thoroughly impressed. The quality is exceptional, with durable materials that withstand the rigors of travel. What sets this brand apart is their timeless design – sleek, stylish, and incredibly functional. Every detail, from the sturdy zippers to the smooth-rolling wheels, exudes excellence. This is luggage made to last, combining practicality with elegance. I couldn't be happier with my purchase and highly recommend Carl Friedrik for anyone seeking reliable, high-quality luggage with a classic touch. Five stars!

Unrivalled customer service. Quick, responsive and helpful and above all, amazing products. I’ve bought a wallet, key holder and now a suitcase through them and I’m still yet to find another company in this space that comes close to what they’re doing across sales and quality of product.