Carl Friedrik Reviews 551

Tried to purchase 2 suitcases for an upcoming trip. Confirmed with a sales associate that they would arrive on time and found out 2-days before the trip that they had a system error and didn't ship the bags. No solution available except to refund. Disappointed in the customer service / overall experience associated with this brand.

All of my CF orders so far have been 10/10 in terms of quality, material, build, and durability.

This review is to address the branch opening at Picadilly Circus.

Booked my invite on the day it was sent out and placed an order on the day of the grand opening but was told that they didn't hold stock in-store to pick up eligible orders that were placed online. A misstep on the brand's part but understandable considering it was the first day of operation. However, as a luxury brand, I would have expected them to have at least some inventory, if not all.

Event was very smartly presented and curated, with products placed front and center for people to examine and survey at first glace, which was great to interact with and experience; especially the new colourways and luggage collection.

Best of luck with the flagship store, but hopefully you stock up soon and quickly.

I am disappointed with my carry on X.
The wheels are not up to the job and not a patch on other brands.
Avoid

Great wallet, the leather is sublime. Fast shipping, easy purchase. Would recommend.

I had to raise a warranty claim, and had read all the reviews previously and have to say i did not find the CS team unhelpful in the least. Morgan owned this from the start of the claim to the end and was clear and concise in what would happen. All instructions were easily dealt with and from making a claim to getting my delivery took less than 4 days, its been an excellent experience already, this has made it so much better, well done Carl Friedrik !

Very good at holding keys, looks very posh and comfortable in the pocket.

Order experience has not been great so far. I order the briefcase and carry x pro (dotted). The carry on X arrived late and was the incorrect item when received. The replacement is still on the way so it’s been almost a couple weeks since I initially ordered it. Customer service hasn’t been as apologetic as I would have expected after I spent over $1,300 with them.

Very happy with my luggage purchase, it arrived living up to my high expectations. Looks and feels fantastic, now I really can't wait for my next vacation. Customer service was fast and helpful when the delivery got hung up at the border in customs for a couple days, ensured that all the paperwork was included and any delay was due to customs themselves, and they were correct.

The suitcases are beautiful and stylish, and the delivery process was smooth and swift. I would have given 5 stars, but the suitcase shell scratches easily, which I don't like. Other than that, I'm very glad I bought them.

Fantastic quality workmanship superb customer services were great. Would both recommend highly and purchase other Carl Fredrick products.

Excellence at every turn. Well built and well detailed with impressive consideration in materials and design choices. Though a little concerned about price point when comparing alternatives prior to purchase, all concerns washed away upon receipt and use. I’m convinced I made the right choice and believe you will be too. Treat yourself to something truly special.

One, the team at Carl have been very good at supporting me in getting my luggage on time, even when it was a tight deadline, thank you Jacob. Secondly, I recently got to test the suitcases and they excellent. They were able to handle the weight I needed and was easy to move around when transporting. The suitcases are also spacious when it comes to capacity and design, hence I didn't have to worry about the bag bulging due to the weight.

I had a small issue with the handle on my carry on case and the customer service received to resolve the issue was second to none. Paula quickly dealt with my query around warranty and sorted out a replacement for me straight away. Highly recommend this company based on their product and also their approach to customer service.

Lovely bag and prompt shipping, bag arrived several days before anticipated

Handle at the top of the case got stuck and would not retract after first use.
Poor quality.

Exceptional customer service with knowledgeable and helpful reps. Paula was fantastic. And the products are by far top quality for a reasonable price.

Just received my Carry-on X case and couldn't be happier. Quick delivery only 2 days after placing the order. Amazing quality and great looking in the grey/cognac colour combination. This case is seriously well made and worth every penny. Definitely an investment piece and comes with a lifetime warranty. I really like the locking closure system which feels very secure and makes a nice change from the usual zip closings you find on other cases. Plenty of room inside for a few days trip and the hardshell front pocket is ideal for my laptop and travel docs. All in all a very stylish piece and I can't wait to use it.

Super responsive, helpful communications and actions taken immediate in response to requests. Some of the best customer service I’ve received!

Very happy overall. The backpack is a bit on the small-ish side, but that's by design. Quality looks to be great. Time will show how the durability is.

Products and customer service is top tier. Will be back for more!