carloans 365 Reviews 3,860

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, often highlighting specific individuals for their exceptional service. People frequently mention the excellent customer service, noting that the team goes above and beyond to ensure a smooth and stress-free process, from initial inquiry to car collection. The overall user experience is described as superb, with many appreciating the clear explanations and efficient handling of their needs. However, some customers were dissatisfied with the product itself, citing serious faults and issues, and difficulty in resolving these with dealers. A few other people also felt that communication was poor, with unreturned emails and calls, and concerns about communication practices.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

People report positive experiences with service. Many customers praise the helpfulness and efficiency of the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, professionalism,... See more

User experience

Users describe positive interactions with the overall experience, consistently highlighting how easy, calm,... See more

Product

Customers consistently note ambiguous experiences with the product. Some reviewers, like Williams, were... See more

Based on these reviews

Rated 5 out of 5 stars

The advisor that helped me and stuck with me through the entire process, which was surprisingly short, named Dominic, absolutely brilliant, never put any pressure on decisions, no relentless phone... See more

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Rated 5 out of 5 stars

When every door is closed for you, then God sends someone to open the right door for you, only if you believe. Same happened to me, I was in need to get a car but my finance was being rejected every t... See more

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Rated 5 out of 5 stars

Oli was really helpful and honest from the start. I honestly couldn’t give this guy much more credit for the job he’s done for me. Great attitude and on the ball with everything, explained everythin... See more

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Rated 5 out of 5 stars

I had an amazing experience with Car Loan 365! They have a brilliant team working tirelessly behind the scenes to make the admin process extremely smooth for the client. Honestly, I wasn’t expect... See more

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Rated 2 out of 5 stars

Car loan 365 is amazing Jazz did an excellent job and they followed up well. I will work with them again. However vehicle warranty for 2-3 years which was sold to me was absolutely fraud. Just to get... See more

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Rated 2 out of 5 stars

They’re ok before you’ve signed the finance agreement, however once you sign you do not hear from them again * no hand over call as promised * very unprofessional when sending texts * very illite... See more

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Rated 5 out of 5 stars

Was fantastic from start to finish Dan was top notch was there every step of the way from picking the car to me collecting he kept in touch with texts and phone calls had no worries was up to date... See more

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Rated 5 out of 5 stars

received fantastic service from Junior — a pleasant experience from start to finish. He helped me find the perfect car within my budget and made sure all my needs were met. Everything was explained c... See more

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Rated 5 out of 5 stars

Been struggling to get car finance for ages due to situations. Applied online and within minutes had a phone call from Alex. The experience I had was absolutely incredible he sourced cars for me and c... See more

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Rated 5 out of 5 stars

This was an excellent experience from start to finish. My credit record wasn’t great but got a fantastic deal without extortionate interest rates. Mitch dealt with me throughout and was very patient a... See more

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Rated 5 out of 5 stars

Huge shout out to Emily Kendall at Carloans 365! She was so patient with all my questions and handled every detail with total professionalism. She even found the car I ended up purchasing! I’m thrille... See more

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Rated 5 out of 5 stars

I had a great experience with Carloans365 and would greatly recommend this company for your Car finance. Rahheel the customer relations officer i spoke to is a super star and very professional ,... See more

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Rated 5 out of 5 stars

Had a member of staff Nathan who dealt with me throughout, the whole process took a week. Nathan was fair honest and very supportive throughout the whole process, would recommend any of my family or f... See more

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Rated 5 out of 5 stars

The initial buying process was a bit shaky due to issues with the vehicle. The dealer refused to carry out any repairs despite written confirmation from the main dealer that the defects were dange... See more

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Rated 5 out of 5 stars

I made a last minute decision to get a car through car loans 365. Today Toby and Zuhaib have gone above and beyond to help me secure the car I wanted and desperately needed. They took the time to answ... See more

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Rated 5 out of 5 stars

From start to finish my manager Joe explained everything to me every step of the way I was under no pressure at any point to buy just any car Joe knew the make and model of car I wanted and came back... See more

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Rated 5 out of 5 stars

Honestly, Great service provided by Oscar and Zubaib through out the whole process. Very helpful, knowledgeable and always look for your best interests. Definitely would recommend!!! Thanks Guys!

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Rated 5 out of 5 stars

I can’t explain how amazing Dan was he really helped though everything he was so patient with me helped me with everything answered all my questions. I received a phone call from zuhaib today an... See more

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Rated 5 out of 5 stars

Initially I was very upset as I purchased a car not long ago and was not fit for purpose, I won’t go in to too much detail on this but I would just like to say a MASSIVE thank you to Matt! He really h... See more

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Rated 5 out of 5 stars

I have had an amazing experiance with some of the nicest staff and they helped me and guided me through this process and got me a great deal and Darnel is excellent at his job such a nice guy and the... See more

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Rated 5 out of 5 stars

Easy to deal with, listened to my needs & worked with myself on the criteria. Never once felt pressured to engage in anything I didn’t want to. Billy was superb! Personable & attentive service, wou... See more

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Rated 5 out of 5 stars

One on one delivery of all of the information I required. Guidance and peace of mind all the way through. Brilliant customer service , first name terms. Updates & call backs ,reliability to delive... See more

Rated 5 out of 5 stars

Painless experience from start to finish. The agent i spoke too was understansing of my requests and was able to find the perfect car for me. From my Initial enquiry to collection of my new car was... See more

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Rated 1 out of 5 stars

If I could give less than 1 star I would, these are an absolute disgrace in particular the myth that is Dylan. Stay clear of these cowboys.

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Rated 5 out of 5 stars

A big thank you to Luke at Carloans 365, explained everything step by step in easy understandable terms, Luke was very helpful in choosing my first car, with the right budget, all my questions were an... See more

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Rated 5 out of 5 stars

Great service from start to finish. I was pleased with the response time taken. I had to do no legwork in my application or purchasing and it really put my mind at ease. Luke was the lad that dealt w... See more

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Rated 5 out of 5 stars

Great experience. 100s of cars to choose from, i spent 2 weeks looking at cars before i settled on a stunning BMW. I was helped on my journey by a fantastic gentleman named Pedro who went above and b... See more

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Rated 5 out of 5 stars

Genuine honest review from a single dad of two I recently received my vw transporter t6 on Friday thanks to Callum from 365 We had a long winded application due to my personal credit score b... See more

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Rated 5 out of 5 stars

Had the best experience with carloans365, made it very easy for me, helped me find the car I wanted and needed for my family, stayed in contact daily, very easy to get hold of when I got confused and... See more

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Rated 1 out of 5 stars

Very disappointed with the service. I completed my finance agreement on Saturday and was told I could collect the car the same day. However, when I contacted the dealer, I was informed the car w... See more

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Rated 5 out of 5 stars

I had a really positive experience with Car Loan 365. Dante was patient, understanding, and made a potentially stressful process much easier. He explained everything clearly, answered all my questions... See more

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Rated 5 out of 5 stars

Andy was brilliant he was very thoughtful and spent the whole day helping me look for my new car.. he is very professional and very good in every aspect in purchasing my new car.

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Rated 5 out of 5 stars

I had really great experience with carloans365. I was served by sara she was really helpful and gave me alot of options and helped me through process till i get my car. As it was my first car i was bi... See more

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Rated 5 out of 5 stars

I am absolutely pleased by how Liam took me through the process of getting my car. Never experienced such a calm and smooth experience. This took the shortest time I have ever imagined. I give you a f... See more

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Rated 5 out of 5 stars

A great guy named OSCAR helped me find new finance and the right vehicle for me. He has a huge amount of patience and understanding as I was very indecisive but I now have a new vehicle im very happy... See more

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Rated 5 out of 5 stars

I had an amazing experience with Car Loans 360. From the very beginning, Ethan was fantastic. He made me feel comfortable, listened carefully, and really understood what I wanted. Before this, I... See more

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Rated 5 out of 5 stars

Polite and experienced team that dealt with everyrhing for new car. Had a huge mis sell with Zuto but these rectified everyrhing and was in car just over a week. Would definitely recommend

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Rated 5 out of 5 stars

Alan and Alim were great.. They made the experience easy and provided full information in detail to ensure i understood everything. Due to collect my new car in the next week

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Rated 5 out of 5 stars

I had problems with my car I had purchased, and I have to say as my broker car loans 365 were absolutely brilliant. My handlers name was Saimaa its was a very drawn out process with dealership. But c... See more

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Rated 5 out of 5 stars

Darnell and Craig (?) really helpful, from fist phone call through to picking the car. Good craic, not pushy and knew their stuff. Offered additional products like breakdown and warranty but don’t t... See more

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Rated 5 out of 5 stars

Absolutely great. Very friendly and professional. They don't pressure you into anything you can't afford and are purely there to help you make the best decision for yourself.

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Rated 5 out of 5 stars

I have never had car finance before and was assisted by a lovely, knowledgeable account manager called Warren. He was patient and helped me find the right car for which suited me and my family and I c... See more

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Rated 1 out of 5 stars

I filled a form online as they made it out like you wouldn't be committing to anything when applying on their site. Ended up getting helo from a friend with car stuff after form filled. Keep messaging... See more

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Rated 1 out of 5 stars

I would strongly advise anyone considering buying from carloan360 from theie dealer to be very careful. I purchased a vehicle from them and within a short period of time serious faults appear... See more

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Rated 5 out of 5 stars

Oli the Account Manager was excellent, very knowledgeable and expertly quick to narrow down the specifications I gave him to find the perfect car. It’s very reassuring to know the dealers are verified... See more

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Rated 5 out of 5 stars

Andy had excellent customer service, communicated clearly and guided the whole process which happened so quickly. Helped me to find a suitable car in minutes.

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Rated 1 out of 5 stars

Worst finance company I’ve had the misfortune of dealing with, thankfully I won’t ever again. I’m a small car dealership, first time I dealt with them they never paid out my money until 10 days after... See more

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Rated 5 out of 5 stars

Incredible service. All Staff are helpful and considerate. Special mention to Oli, made finding my new car a breeze and I appreciate the effort he put into helping me. Would highly recommend :)

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Rated 5 out of 5 stars

Excellent service from Brandon Explained everything clearly for me,took his time to ensure I understood the process Give the man a payment rise!

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Rated 1 out of 5 stars

I purchased an extended warranty, which was meant to start after the dealership's 6 month warranty. When I managed to get a hold of the warranty certificate after the dealership warranty had expire... See more

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Rated 5 out of 5 stars

was very happy with the service I received. The customer service representative, Petro, was extremely helpful, professional, and patient throughout the entire process. He took the time to explain ever... See more

Rated 5 out of 5 stars

Amazing so quick and easy. I had the pleasure of David dealing with me and he went above an beyond for me and within 24hr I had my new car happy customer indeed

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Rated 5 out of 5 stars

I had a great experience working with Alex while arranging the finance for my car. He was incredibly helpful, professional, and made the whole process smooth and stress-free. Alex took the time to e... See more

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Rated 5 out of 5 stars

The guys I dealt with were so helpful and friendly, especially Ethan. Great guy, he even put up with a useless tech whizz like me. Couldn't have wished for better. Thank you Carloans365!!!

Company replied


Company details

  1. Car Finance and Loan Company

Written by the company

Affordable finance at your fingertips


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 99% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Had a member of staff Nathan who dealt…

Had a member of staff Nathan who dealt with me throughout, the whole process took a week. Nathan was fair honest and very supportive throughout the whole process, would recommend any of my family or friends in a flash

April 8, 2026
Unprompted review
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Reply from carloans 365

Hi Sara,

Thank you for your great review 😊

We’re really pleased to hear Nathan supported you throughout and that the whole process was completed within a week. It’s great to know you found him fair, honest and supportive.

As a thank you for your recommendation, we offer a £150 referral reward for any friend or family member you refer who successfully completes their car finance with Carloans 365.

Thanks again for your kind words, we really appreciate it.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

GREAT 👍 SERVICE

GREAT 👍 SERVICE

April 8, 2026
Unprompted review
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Reply from carloans 365

Hi Roy,

Thank you for your review 😊

We’re really pleased to hear you received great service. It’s great to know you had a positive experience.

Thanks again for choosing Carloans 365, we really appreciate your feedback.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Applied on Tuesday afternoon and my new…

Applied on Tuesday afternoon and my new car was ready by Wednesday afternoon. Customer service has been amazing.

April 7, 2026
Unprompted review
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Reply from carloans 365

Hi Scottish Gamer,

Thank you for your great review 😊

We’re really pleased to hear everything moved so quickly from application to having your car ready, and that you received amazing customer service throughout. It’s great to know you had such a positive experience.

Thanks again for choosing Carloans 365, we really appreciate your feedback.

Warm regards,
The Team at Carloans 365

Rated 1 out of 5 stars

Extended Warranty

I purchased an extended warranty, which was meant to start after the dealership's 6 month warranty. When I managed to get a hold of the warranty certificate after the dealership warranty had expired (car loans didn't send me a certificate - I had to email the warranty company), it had commenced before I'd even purchased the car! I sent 3 emails to no avail, rang customer service and finally got a call back. I was told that I have no warranty cover - even though I have a warranty certificate until Feb. Then I was told that I was being given 6 months warranty "completely free" to cover the 6 months I'd missed out on - it's not free as I've paid for it! I was told a week ago that I'd receive an email confirming the extra 6 months cover and I've not had anything. I emailed a week ago to chase this up and no reply - I was told that it's with a new warranty company so I don't even know who my warranty is so I wouldn't be able to claim on it.
I've emailed a complaint to the company today but I don't hold out much hope for a reply as communication is awful. I thought I'd give Trustpilot a go as they seem to communicate more on here the by email.

It's a shame that the warranty side of things has let the company down, as the process of taking out finance and having the car delivered was really easy.

March 24, 2026
Unprompted review
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Reply from carloans 365

Hi Susanne,

Thank you for your feedback, and we’re very sorry to hear about your experience with the warranty.

We understand how frustrating this must be, particularly where there has been confusion around the start date, lack of documentation and difficulty getting clear information on your cover. This is not the standard of communication or service we aim to provide.

We would like to look into this as a priority to clarify your warranty position and ensure you have the correct cover in place, along with all relevant documentation. We will also review the communication you’ve received to understand what has gone wrong.

Please contact our Customer Care team at customercare@carloans365.com with your details, or respond with your information so we can investigate this fully and provide you with a clear resolution as soon as possible.

Thank you for bringing this to our attention.

Warm regards,
The Team at Carloans 365

Rated 1 out of 5 stars

Worst finance company I’ve had the…

Worst finance company I’ve had the misfortune of dealing with, thankfully I won’t ever again. I’m a small car dealership, first time I dealt with them they never paid out my money until 10 days after the customer took the car away, and I took my several phone calls and emails asking them to please pay me. Both myself and the customer obviously very unhappy. Thought I’d give them another chance, which I regret. Someone applied for finance for a car, so I tried calling them several times, tried emailing several times and could not get a hold of them. After I eventually got a hold of them I told them the deal couldn’t go ahead as I didn’t want to work with them. So they then put a finance marker on the car so that I can’t sell it, and a week and a half later it’s still there and they will not take it off. Before using this ‘company’ I’d recommend skipping the 5 star ‘reviews’ and go check out the 1 star reviews. There are plenty of them to look at and you’ll get a REAL idea of what this company is all about. There are many finances company’s people can go to and you’ll have no problems at all. Avoid these people at all costs. Just some advice.

April 7, 2026
Unprompted review
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Reply from carloans 365

Hi Stuart,


Thank you for your feedback. We’re sorry to hear about your experience and the concerns you’ve raised.

We understand the importance of timely payouts and clear communication when working with dealerships, and we recognise the impact delays or difficulties in contact can have on both you and your customers. This is not the level of service we aim to provide.

In relation to the finance marker, this would usually be applied as part of the lender process once an agreement has progressed, and should be removed promptly where a deal does not proceed. We would like to review what has happened in this instance as a priority. We are not the party that adds or removes finance markers.

We would welcome the opportunity to investigate both matters fully. Please contact us directly with the relevant details so we can look into this and work towards a resolution.

Thank you for bringing this to our attention.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Andy was brilliant he was very…

Andy was brilliant he was very thoughtful and spent the whole day helping me look for my new car.. he is very professional and very good in every aspect in purchasing my new car.

April 6, 2026
Unprompted review
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Reply from carloans 365

Hi,

Thank you for your lovely review 😊

We’re really pleased to hear Andy took the time to support you throughout the day and helped you find the right car. It’s great to know you found him thoughtful, professional and supportive throughout the whole process.

We’ll be sure to pass your kind words on to him, he’ll really appreciate it.

Thanks again for choosing Carloans 365, we really appreciate your feedback.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Amazing service by kiah and Jacob

Amazing service by kiah and Jacob ! Process so easy from start to finish 7 days in total had my new car

April 1, 2026
Unprompted review
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Reply from carloans 365

Hi Annabelle,

Thank you for your lovely review 😊

We’re really pleased to hear Kiah and Jacob made the process easy from start to finish and that you had your new car within 7 days. It’s great to know you had such a positive experience.

We’ll be sure to pass your kind words on to them, they’ll really appreciate it.

Thanks again for choosing Carloans 365, we really appreciate your feedback.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Emily was great from the very first…

Emily was great from the very first call I knew I was in safe hands. She explained everything so thoroughly and answered all questions I had clearly. Once the sale was finalised I had a lovely call off Zaihab to congratulate me and to offer further services to make sure I was fully protected.

Thanks guys so much you’ve been great!

April 3, 2026
Unprompted review
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Reply from carloans 365

Hi Kelly,

Thank you for your lovely review 😊

We’re really pleased to hear Emily made you feel confident from the very first call and explained everything clearly for you. It’s great to know Zuhaib also followed up to support you and make sure you were fully covered.

We’ll be sure to pass your kind words on to both of them, they’ll really appreciate it.

Thanks again for choosing Carloans 365, we really appreciate your feedback.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Warren provided exceptional service in…

Warren provided exceptional service in facilitating my car financing, streamlining the process and addressing all my inquiries comprehensively, particularly given my previous terrible experience with MOTONOVO. I extend my sincere gratitude to Warren for his assistance.

April 2, 2026
Unprompted review
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Reply from carloans 365

Hi Chris,

Thank you for your lovely review 😊

We’re really pleased to hear Emily made you feel confident from the very first call and explained everything clearly for you. It’s great to know Zuhaib also followed up to support you and make sure you were fully covered.

We’ll be sure to pass your kind words on to both of them, they’ll really appreciate it.

Thanks again for choosing Carloans 365, we really appreciate your feedback.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Excellent service from Brandon

Excellent service from Brandon

Explained everything clearly for me,took his time to ensure I understood the process

Give the man a payment rise!

April 6, 2026
Unprompted review
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Reply from carloans 365

Hi Cat,

Thank you for your great review 😊

We’re really pleased to hear Brandon took the time to explain everything clearly and made sure you fully understood the process. It’s great to know you had such a positive experience.

We’ll be sure to pass your kind words on to him, he’ll really appreciate it.

Thanks again for choosing Carloans 365, we really appreciate your feedback.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Excellent experience with carloans 365

Hi, thanks a lot for the details and all your help. I really appreciate your support throughout the process.

I’ve received everything and will get in touch with the dealership if needed.

Thanks again!
Thanks for Sara

April 6, 2026
Unprompted review
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Reply from carloans 365

Hi Mohammad,

Thank you for your lovely review 😊

We’re really pleased to hear Sara was able to support you throughout the process and that everything was clear and easy for you. It’s great to know you felt well looked after.

We’ll be sure to pass your kind thanks on to her, she’ll really appreciate it.

Thanks again for choosing Carloans 365, we really appreciate your feedback.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

I'm happy with the car and the deal I…

I'm happy with the car and the deal I got from the company. I wanted a good big car and carloans 365 recommended one that was very good.Speaking with Daniel helped me get exactly what I was looking for.

April 2, 2026
Unprompted review
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Reply from carloans 365

Hi Jacqueline,

Thank you for your lovely review 😊

We’re really pleased to hear you’re happy with both the car and the deal you received. It’s great to know Daniel helped you find exactly what you were looking for and recommended a car that suited your needs.

We’ll be sure to pass your kind words on to him, he’ll really appreciate it.

Thanks again for choosing Carloans 365, we really appreciate your feedback.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

First class service

Archie was extremely helpful and informative about the process and next steps

April 2, 2026
Unprompted review
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Reply from carloans 365

Hi Steve,

Thank you for your review 😊

We’re really pleased to hear Archie was helpful and informative, and that he guided you clearly through the process and next steps. It’s great to know you had a positive experience.

We’ll be sure to pass your kind feedback on to him.

Thanks again for choosing Carloans 365, we really appreciate it.

Warm regards,
The Team at Carloans 365

Rated 2 out of 5 stars

Car loan 365 is amazing Jazz did an…

Car loan 365 is amazing Jazz did an excellent job and they followed up well. I will work with them again. However vehicle warranty for 2-3 years which was sold to me was absolutely fraud. Just to get claim of £1k they took 1 week and car has been in the garage for 2 weeks thus ruining our holidays. It’s just waste of time use a different company for warranty.

April 1, 2026
Unprompted review
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Reply from carloans 365

Hi Aleixo,

Thank you for your feedback, and we’re really pleased to hear Jazz provided excellent service and kept you well supported throughout the process.

We’re sorry to hear about your experience with the warranty and the delays you faced when making a claim. We understand how frustrating this must have been, especially with the impact it had on your plans.

At the point of sale, warranty cover and its terms should be clearly explained, including how claims are handled and expected timeframes. If you feel this was not the case, we would like to review this further with you.

Please contact our Customer Care team at customercare@carloans365.com with your details so we can investigate this with the warranty provider and ensure your concerns are properly addressed.

Thank you for sharing your experience.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with Carloans365 and would greatly recommend this company for your Car finance.
Rahheel the customer relations officer i spoke to is a super star and very professional , friendly and helpful from the first call to the end. Also Oliver and Zaheeb I spoke with were also very helpful , professional and friendly . The entire process came easy.

Martina

April 1, 2026
Unprompted review
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Reply from carloans 365

Hi Temmy,

Thank you for your lovely review 😊

We’re really pleased to hear you had a great experience with us and found the whole process easy. It’s great to know Rahheel looked after you so well, and that Oliver and Zuhaib were also helpful, professional and friendly throughout.

As a thank you for your recommendation, we offer a £150 referral reward for any friend or family member you refer who successfully completes their car finance with Carloans 365.

Thanks again for your kind words Martina, we really appreciate it.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

great expecience

Alex and Zuhaib made my experience easy and straight forward. They were very helpful with my silly questions. They have done an amazing job on finding me a lovely car! I am excited for my new adventures to begin! thankyou so much!

April 1, 2026
Unprompted review
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Reply from carloans 365

Hi Leonie,

Thank you for your lovely review 😊

We’re really pleased to hear Alex and Zuhaib made everything easy and straightforward for you, and that they were happy to help with all your questions. It’s great to know they found you a car you love and that you’re excited for what’s ahead.

We’ll be sure to pass your kind thanks on to them, they’ll really appreciate it.

Thanks again for choosing Carloans 365, we really appreciate your feedback.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

The advisor that helped me and stuck…

The advisor that helped me and stuck with me through the entire process, which was surprisingly short, named Dominic, absolutely brilliant, never put any pressure on decisions, no relentless phone calls or badgering.

Sent him through some options, he looked straight into them and then before we knew it, car all done and dusted!

Top notch service, and he's a legend! Thank you!

March 30, 2026
Unprompted review
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Reply from carloans 365

Hi Jai,

Thank you for your fantastic review 😊

We’re really pleased to hear Dominic supported you throughout and made the process quick and pressure free. It’s great to know he acted quickly on the options you sent and helped get everything sorted so smoothly.

We’ll be sure to pass your kind words on to him, he’ll really appreciate it.

As a thank you for your recommendation, we offer a £150 referral reward for any friend or family member you refer who successfully completes their car finance with Carloans 365.

Thanks again for your kind words, we really appreciate it.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Carloan365, Jazz and Georgia, God sent you guys to help people like me ! Amazing !

When every door is closed for you, then God sends someone to open the right door for you, only if you believe. Same happened to me, I was in need to get a car but my finance was being rejected every time, then God showed me the ad for Carloan365, filled form, and I got call back in 5 minutes from Georgia, then I spoke with Jazz, and believe me, within 1 hour, everything approved and now I'm going to pick my car up. All the details, paperwork, transperancy was amazing, I was paying £250/week for rental car, now I have my own car just because of Carloan365. Thank You Jazz and Georgia. I'll recommend you guys to everyone now on.

April 1, 2026
Unprompted review
carloans 365 logo

Reply from carloans 365

Hi Singh,

Thank you so much for your amazing review 😊

We’re really pleased to hear Georgia and Jazz were able to support you when you needed it most and help get everything approved so quickly. It’s great to know the process was clear, transparent and that you’re now able to move forward with your own car.

As a thank you for your recommendation, we offer a £150 referral reward for any friend or family member you refer who successfully completes their car finance with Carloans 365.

Thanks again for sharing your experience, we really appreciate it and wish you all the best with your new car.

Warm regards,
The Team at Carloans 365

Rated 1 out of 5 stars

got told car would be ready day after…

got told car would be ready day after approved now a week on and still no car and no updates when phoning company taking 45 mins to get through when eventually speak to someone they say they will call back with update and no update is done quick enough to take the deposit to take car off the market but dont care after this and dont care about anything

April 1, 2026
Unprompted review
carloans 365 logo

Reply from carloans 365

Hi Ablo,

Thank you for your feedback, and we’re really sorry to hear about your experience.

We understand how frustrating it is to be told a vehicle would be ready quickly and then experience delays along with difficulty getting updates. This is not the level of service we aim to provide.

We also appreciate your comments around communication and call waiting times, as well as the lack of follow up. This is something we take seriously and will be reviewed internally.

We would like the opportunity to look into this as a priority and provide you with a clear update. Please contact our Customer Care team at customercare@carloans365.com with your details so we can investigate what has happened and support you in getting this resolved as quickly as possible.

Thank you for bringing this to our attention.

Warm regards,
The Team at Carloans 365

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