The advisor that helped me and stuck with me through the entire process, which was surprisingly short, named Dominic, absolutely brilliant, never put any pressure on decisions, no relentless phone... See more
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Affordable finance at your fingertips
Statham House, Talbot Road, M32 0FP, Manchester, United Kingdom
Replied to 99% of negative reviews
Typically replies within 48 hours
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The team was great ,everything went smooth and reallyfast..it was great.
Had a member of staff Nathan who dealt with me throughout, the whole process took a week. Nathan was fair honest and very supportive throughout the whole process, would recommend any of my family or friends in a flash

Reply from carloans 365
Applied on Tuesday afternoon and my new car was ready by Wednesday afternoon. Customer service has been amazing.

Reply from carloans 365
I purchased an extended warranty, which was meant to start after the dealership's 6 month warranty. When I managed to get a hold of the warranty certificate after the dealership warranty had expired (car loans didn't send me a certificate - I had to email the warranty company), it had commenced before I'd even purchased the car! I sent 3 emails to no avail, rang customer service and finally got a call back. I was told that I have no warranty cover - even though I have a warranty certificate until Feb. Then I was told that I was being given 6 months warranty "completely free" to cover the 6 months I'd missed out on - it's not free as I've paid for it! I was told a week ago that I'd receive an email confirming the extra 6 months cover and I've not had anything. I emailed a week ago to chase this up and no reply - I was told that it's with a new warranty company so I don't even know who my warranty is so I wouldn't be able to claim on it.
I've emailed a complaint to the company today but I don't hold out much hope for a reply as communication is awful. I thought I'd give Trustpilot a go as they seem to communicate more on here the by email.
It's a shame that the warranty side of things has let the company down, as the process of taking out finance and having the car delivered was really easy.

Reply from carloans 365
Worst finance company I’ve had the misfortune of dealing with, thankfully I won’t ever again. I’m a small car dealership, first time I dealt with them they never paid out my money until 10 days after the customer took the car away, and I took my several phone calls and emails asking them to please pay me. Both myself and the customer obviously very unhappy. Thought I’d give them another chance, which I regret. Someone applied for finance for a car, so I tried calling them several times, tried emailing several times and could not get a hold of them. After I eventually got a hold of them I told them the deal couldn’t go ahead as I didn’t want to work with them. So they then put a finance marker on the car so that I can’t sell it, and a week and a half later it’s still there and they will not take it off. Before using this ‘company’ I’d recommend skipping the 5 star ‘reviews’ and go check out the 1 star reviews. There are plenty of them to look at and you’ll get a REAL idea of what this company is all about. There are many finances company’s people can go to and you’ll have no problems at all. Avoid these people at all costs. Just some advice.

Reply from carloans 365
Andy was brilliant he was very thoughtful and spent the whole day helping me look for my new car.. he is very professional and very good in every aspect in purchasing my new car.

Reply from carloans 365
Amazing service by kiah and Jacob ! Process so easy from start to finish 7 days in total had my new car

Reply from carloans 365
Emily was great from the very first call I knew I was in safe hands. She explained everything so thoroughly and answered all questions I had clearly. Once the sale was finalised I had a lovely call off Zaihab to congratulate me and to offer further services to make sure I was fully protected.
Thanks guys so much you’ve been great!

Reply from carloans 365
Warren provided exceptional service in facilitating my car financing, streamlining the process and addressing all my inquiries comprehensively, particularly given my previous terrible experience with MOTONOVO. I extend my sincere gratitude to Warren for his assistance.

Reply from carloans 365
Excellent service from Brandon
Explained everything clearly for me,took his time to ensure I understood the process
Give the man a payment rise!

Reply from carloans 365
Hi, thanks a lot for the details and all your help. I really appreciate your support throughout the process.
I’ve received everything and will get in touch with the dealership if needed.
Thanks again!
Thanks for Sara

Reply from carloans 365
I'm happy with the car and the deal I got from the company. I wanted a good big car and carloans 365 recommended one that was very good.Speaking with Daniel helped me get exactly what I was looking for.

Reply from carloans 365
Archie was extremely helpful and informative about the process and next steps

Reply from carloans 365
Car loan 365 is amazing Jazz did an excellent job and they followed up well. I will work with them again. However vehicle warranty for 2-3 years which was sold to me was absolutely fraud. Just to get claim of £1k they took 1 week and car has been in the garage for 2 weeks thus ruining our holidays. It’s just waste of time use a different company for warranty.

Reply from carloans 365
I had a great experience with Carloans365 and would greatly recommend this company for your Car finance.
Rahheel the customer relations officer i spoke to is a super star and very professional , friendly and helpful from the first call to the end. Also Oliver and Zaheeb I spoke with were also very helpful , professional and friendly . The entire process came easy.
Martina

Reply from carloans 365
Alex and Zuhaib made my experience easy and straight forward. They were very helpful with my silly questions. They have done an amazing job on finding me a lovely car! I am excited for my new adventures to begin! thankyou so much!

Reply from carloans 365
The advisor that helped me and stuck with me through the entire process, which was surprisingly short, named Dominic, absolutely brilliant, never put any pressure on decisions, no relentless phone calls or badgering.
Sent him through some options, he looked straight into them and then before we knew it, car all done and dusted!
Top notch service, and he's a legend! Thank you!

Reply from carloans 365
When every door is closed for you, then God sends someone to open the right door for you, only if you believe. Same happened to me, I was in need to get a car but my finance was being rejected every time, then God showed me the ad for Carloan365, filled form, and I got call back in 5 minutes from Georgia, then I spoke with Jazz, and believe me, within 1 hour, everything approved and now I'm going to pick my car up. All the details, paperwork, transperancy was amazing, I was paying £250/week for rental car, now I have my own car just because of Carloan365. Thank You Jazz and Georgia. I'll recommend you guys to everyone now on.

Reply from carloans 365
got told car would be ready day after approved now a week on and still no car and no updates when phoning company taking 45 mins to get through when eventually speak to someone they say they will call back with update and no update is done quick enough to take the deposit to take car off the market but dont care after this and dont care about anything

Reply from carloans 365
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