The advisor that helped me and stuck with me through the entire process, which was surprisingly short, named Dominic, absolutely brilliant, never put any pressure on decisions, no relentless phone... See more
Company replied
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Affordable finance at your fingertips
Statham House, Talbot Road, M32 0FP, Manchester, United Kingdom
Replied to 99% of negative reviews
Typically replies within 48 hours
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The guys I dealt with were so helpful and friendly, especially Ethan. Great guy, he even put up with a useless tech whizz like me. Couldn't have wished for better. Thank you Carloans365!!!

Reply from carloans 365
They was verry helpfull to me they helped me a lot to get my dream car

Reply from carloans 365
Speaking to every staff especially Williams was the best decision. Williams has customer relationship skills. Williams got the desired car as a first time buyer with all the fixtures.
Thank you
Williams & Staff of Carloans

Reply from carloans 365
The initial buying process was a bit shaky due to issues with the vehicle. The dealer refused to carry out any repairs despite written confirmation from the main dealer that the defects were dangerous.
I raised a complaint and dealt with Saimaa. She was amazing and listened to my side of the story, and attempted to resolve with the dealer. The dealer refused to carry out any repairs again but Saimaa asked me to get a quote from a local VAT registered garage and arranged for carloans365 to pay for the repairs.
My purchase experience was unfortunately ruined by the dealers (car city Luton) refusal to repair and lies, but Saimaa fixed the situation and ensured I was happy with the purchase following the repair and went above and beyond for me. I can’t recommend carloans365 enough.

Reply from carloans 365
I am absolutely pleased by how Liam took me through the process of getting my car. Never experienced such a calm and smooth experience. This took the shortest time I have ever imagined. I give you a five star ⭐️ Liam. I am forever grateful for all you did. Thank you ever so much.

Reply from carloans 365
I had Mitch help me with everything really helpful and made me understand everything clearly

Reply from carloans 365
They’re ok before you’ve signed the finance agreement, however once you sign you do not hear from them again
* no hand over call as promised
* very unprofessional when sending texts
* very illiterate when sending texts

Reply from carloans 365
From start to finish my manager Joe explained everything to me every step of the way I was under no pressure at any point to buy just any car Joe knew the make and model of car I wanted and came back to me with several good matches.thank you.

Reply from carloans 365
Every member of staff that I spoke to did their best to help me and I felt like they really cared about helping me get a car. Special thanks to Emily who was often in touch and helped so much. Thank you!

Reply from carloans 365
Very disappointed with the service. I completed my finance agreement on Saturday and was told I could collect the car the same day. However, when I contacted the dealer, I was informed the car won’t be available until next week.
Since then, I have been trying to contact them continuously — calls go unanswered, waiting times are up to 2 hours, and calls eventually drop. Emails and messages are also not being responded to.
I requested cancellation of my agreement on Saturday, but there has been no response regarding this. Instead, on Monday I received an email saying “thanks for financing your vehicle” which is very unprofessional given the situation.
Overall, very poor communication and third-class service. I would not recommend.

Reply from carloans 365
Chris was an absolute star!! He was so helpful especially for this 69 year old pensioner who is definitely not tech savvy.!!. He was patience personified!
Can't underestimate this company. Definitely recommend.

Reply from carloans 365
Smooth, fast and easy. Lovely women called Emily helped me every step of the way. She kept it simple and made sure I was happy with everything. Great service would deffo recommend

Reply from carloans 365
A great guy named OSCAR helped me find new finance and the right vehicle for me. He has a huge amount of patience and understanding as I was very indecisive but I now have a new vehicle im very happy with and a finance deal that suits me 10/10

Reply from carloans 365
Very professional and efficient service and conformation of the application within 24hrs
Cameron was my first point of contact and provided a high quality customer satisfaction service

Reply from carloans 365
Very helpful and informative. Explained everything in detail and really lovely lady

Reply from carloans 365
Very helpful staff, with Emily being especially good

Reply from carloans 365
From start to finish a really good customer service spoke to 4 different people and all of them was great

Reply from carloans 365
Great work from a great lot of people from start to finish was amazing
Special thanks to Kieron and Alim who helped me all the way to getting a car I really love
Highly recommend car loans 365 if your thinking of getting a new car
The process was so easy and staff are brilliant nothing was too much trouble kept me updated all the way and also getting follow up call once I get my car from paddy was very nice
Keep up the great work all of you it was a great pleasure to deal with you all

Reply from carloans 365
Fast, easy and very straightforward process. They made the whole experience super easy and the people I dealt with were very professional. Would recommend to anyone.

Reply from carloans 365
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