Carlton's service has been exceptional. Having installed and maintained our aircon units now for a number of years, in this last service we urgently needed a unit moved from it's position on a deck... See more
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Review summary
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The engineer attended site within 2 working days of requesting a call out to look at a hob oven on site. He had a very good customer facing approach to the job and spent a lot of time pulling the hob... See more
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Installation from both electricians and technician Liam went so smoothly. They cleaned up after themselves which was good for us. We are thrilled with our unit and look forward to using it. We have al... See more
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The Engineer came to site very quickly, he informed me of the date and time prior to the visit. He be was extremely helpful, very professional, solved the problem and was very friendly . We will defin... See more
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Company details
- Air Conditioning Contractor
- also in
- Air Conditioning Repair Service
- Air Conditioning Store
- Air Conditioning System Supplier
- Commercial Refrigeration
- Commercial Refrigerator Supplier
Written by the company
Carlton Services offer a complete sales, installation and servicing package to keep your refrigeration, catering equipment, air conditioning, air source heat pumps and ventilation equipment operating as it should do
Carlton Services UK Ltd - Trading in the local area since 1978
Written by the company
- Over 40 years of satisfied customers
- Whether you need advice on how to maintain your equipment, an emergency repair or regular servicing, we have the knowledge and ability to help you. Our hand-picked team of DBS checked engineers are always on hand to bring their expertise and specialist knowledge to any installation, repair or maintenance task, so you can be assured of consistent and high-quality service.
Free Delivery on all Online Sales
Free Delivery
Standard delivery is free for the UK mainland. We deliver all of our stock items to the UK mainland within 7 working days. Overnight & Timed deliveries are available at extra cost. Orders from Northern Ireland, Highlands & Islands, Republic of Ireland and the Channel Islands are charged differently; please contact the sales office for a quotation.
Contact info
Unit 25 Central Trading Estate, SN3 1PD, Swindon, United Kingdom
- 01793512550
- enquiries@carltonservices.co.uk
- carltonservices.co.uk
4.6
Excellent
782 reviews
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Replied to 100% of negative reviews
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Definitely would recommend
Very efficient new cooling system
The engineers were very efficient, helpful and cleared up after themselves
Would definitely recommend
July 3, 2025
Reply from Carlton Services
Hi Stamatis, thank you so much for this review and very pleased you're happy with the works carried out. If you require anything in the future please let us know. Adam Carlton
Having used the company before
Having used the company before, there was no doubt the service would be excellent, and it was :)
July 1, 2025
Reply from Carlton Services
Hi Janice, thank you for your repeat business and for this review, it's greatly appreciated. Adam Carlton
Very friendly and efficient service
Very friendly and efficient service. They had to go above and beyond to make a new part fit and they did this wonderfully well. First class.
June 23, 2025
Reply from Carlton Services
Hi Nolan, thank you for this review and very pleased you were happy with the service received, if you require anything in the future please do not hesitate to contact us. Adam Carlton
Still advertising products not available. VAT Fiddle
Still advertising, selling and delivering full aircon units on their website that are no longer available. (I have a dated screenshot to prove this). I had no choice but to accept the new units as the advertised units are no longer available. I asked for a quote to install a like for like swap out of old for new both new units in the same place using same trunking, cables, drainage, electrics, lagging.... They priced at £929 + VAT - including £355 +VAT for trunking, lagging, cable and drainage, pipes and gas etc.. - VAT What !!! - Their own website says no VAT on installation ! So does the .GOV website... - They did say - "If you bought the kit from us we MAY be able to exclude the VAT but need to check with accounts".... Avoid these guys, they are "grifters".. - Wrong units advertised then over price the job and try to charge VAT...Need to get your website updated with correct details guys.
June 26, 2025
Unprompted review
Reply from Carlton Services
Hi Matt, thank you for your review and apologies over any confusion on this matter, we try and keep the website as up to date as possible and rely on supplies informing us of any model changes. I believe we spoke with you and could have collected the unit FOC the very next day and fully refunded you, but you kept the whole system at your request. We have been trading in air conditioning for 45+ years and only employ fully qualified engineers, we quote to carry out the works professionally and to a high standard. Adam Carlton
failed to state extra delivery costs
failed to state extra delivery costs, clearly on website and at time of purchase.
June 24, 2025
Reply from Carlton Services
Hi Craig, thanks for your review and apologies if it wasn't overly clear about additional delivery charges to the Scottish Highlands, https://www.carltonservices.co.uk/sales/free-delivery/ I am pleased to see that we fully refunded you for this purchase quickly. Adam Carlton
Cool calm and efficient 👍
June 10, 2025
Reply from Carlton Services
Hi Freddie, thanks for the review and hope you enjoy the system. Adam Carlton
Engineer left a real mess from the loft…
Engineer left a real mess from the loft on our cream carpets (don’t they carry hoovers).
May 29, 2025
Reply from Carlton Services
Hi Michael, I'm so sorry about this we have spoken to the engineers about this and it will not happen again. Having installed the system years ago for you and serviced it every year since it is not what you would expect from us. Hopefully speak to you soon. Adam Carlton
Bi-annual service - job 101247
Had a bi-annual service the other day - staff, as always very competent & efficient. Service always first-class - Thanks, Andrew
April 10, 2025
Unprompted review
Reply from Carlton Services
Hi Andrew, thanks for your repeat custom and for this review. I will no doubt speak to you soon but please let us know if you require anything else. Adam Carlton
Communications were great
Communications were great, with sales team able to keep us updated. The item was delivered in good condition though a day late - as communicated. Item is in the new condition expected. I will be considering Carlton for future services and supply. job reference: 101576
April 25, 2025
Unprompted review
Reply from Carlton Services
Hi Ester, thank you for this review and I hope you enjoy the cabinet. Please let us know if you require anything further. Adam Carlton
Great service for my air-conditioning…
Great service for my air-conditioning needs. Friendly, helpful and efficient - highly recommended
May 19, 2025
Reply from Carlton Services
Hi Tom, thank you for this kind review and hopefully we see you next year for the systems next service. Adam Carlton
Glassdoor upright Fridge.
Being a pensioner with a large mancave my wife and I ordered a Tall Glass door upright fridge to enhance and give the man cave that little bit extra, we must say what a surprise it was to receive a product on time that was actually as described, not only that but the delivery was on time and the driver was exceptional, outstanding, even helped with the unpacking a big thankyou Carlton Services. Mr. & Mrs. PJ Watts
April 14, 2025
Unprompted review
Reply from Carlton Services
Hi Peter, thank you so much for this review! I hope you enjoy many a cold beverage and get lots of use out of your man cave. Please let us know if you require anything in the future. Adam Carlton
Prompt service and a very tidy job
May 8, 2025
Reply from Carlton Services
Hi Ben, thanks for the review. If you require anything in the future please do let us know. Adam Carlton
Carlton responded to our call quickly…
Carlton responded to our call quickly and came on site to fix the issue. No chasing required.
May 8, 2025
Reply from Carlton Services
Hi Ravi, thank you for the review and please contact us should you require anything in the future. Adam Carlton
Quick fast efficient service
Quick fast efficient service. I was kept updated on delivery which met expectation. Well done
April 19, 2025
Reply from Carlton Services
Hi Sandra, thanks for the review and hopefully you enjoy the product, please do not hesitate to contact us if you require anything in the future. Adam Carlton
Great company to deal with and very…
Great company to deal with and very helpful.
I actually went to the office before I ordered to make sure they were a legitimate company. Turns out they are 👍
Thanks again
March 20, 2025
Unprompted review
Reply from Carlton Services
Hi Tim, thanks for the review and hope you're making the most of the system in this heat, if you require anything in the future please let us know. Adam Carlton
Fast delivery as promised
April 22, 2025
Reply from Carlton Services
Thank you for your review and hope you enjoy the product, please don't hesitate to contact us if you require anything in the future. Adam Carlton
A company worth knowing
Never used the company before, so was a bit apprehensive, but Kirsty was very helpful on the phone and on emails, and kept to her word.
April 14, 2025
Reply from Carlton Services
Hi Kevin, thank you for this review and for name dropping Kirsty, I will be sure to pass this on. If you require anything in the future please do not hesitate to contact us. Adam Carlton
Fast delivery Great service with the being delivered…
Great service with the being delivered the next day. Wasn’t expecting this due the goods being so large.
April 15, 2025
Reply from Carlton Services
Hi Paul, thanks for leaving this review and hope you enjoy the product, if you require anything in the future please don't hesitate to contact us. Adam Carlton
Professional and friendly service
Professional and friendly service. Highly recommended👍
April 4, 2025
Reply from Carlton Services
Hi Sam, thank you so much for this review. Please do not hesitate to contact us when the system requires a service again. Adam Carlton
Routine Maintenance
Holly is an asset to Carlton. A lovely engineer - polite - respectable to our home when carrying out her work.
April 2, 2025
Reply from Carlton Services
Hi Kim, thank you for your kind words I will pass this over to Holly. Thank you for repeat business as well, it's very much appreciated. Adam Carlton
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