Carmina Shoemaker Reviews 101

2nd purchase, shoes weren’t in stock and needed 60 days from purchase to delivery because they need to manufacture new ones. My surprise I received a message after 40 days saying shoes shipped and 5 days later get it delivered home…total 45 days and amazing shoes like always. I recommend

Top-Notch Shopping Experience..
3 Pairs of shoes purchased from this company
And I could not be more pleased or impressed with the service and the quality of the shoes received.
Add to that .. Fantastic value for money

I bought a pair of women’s derbys at the 53rd/Madison Ave store that I love. The sales woman was very helpful finding my correct size and even ran down to the other store to get a pair to show me (which I did not buy). I thought that customer service was wonderful. The shoes are beautifully made, comfortable and very walkable. Ordered a second pair online. Very happy with my experience at Carmina. The online order arrived perfectly in less than a week.

Customer service awful. 45E45 NYC location. Arrogant. Ordered incorrectly, dishonest, rude.Very rude. Be careful.

Worst customer service, borders on fraud - the webshop has technical problems which leads to Klarna Bank debiting the money but not confirming the order with Carmina. After many calls and emails, Carminas advice came to order again, because I get a refund for the failed order anyway. Ordered again with a different bank card - same problem: money debited, no order confirmed. Comment from Klarna Bank: this is the fault of the Carmina webshop, we will transfer the money back within the next 14 working days. Comment Carmina: stay calm, that's between you and the bank. Bottom Line: Paid 2 times for one pair of shoes, money gone, no shoes, communication with me on the part of Carmina stopped. Bravo Carmina

I bought two pairs of unlined moccasins in June.
One pair has scratched soles showing they had been
worn and are not new. Answering my e mail, where I
asked for indemnization, Carmina proposed I send them
the damaged pair so the soles could be polished in the
factory. Furthermore they point out that this type of damage could not occur since they only sell new, unworn shoes, which is a lie.

Great quality, fast delivery, everything as expected.

The worst customer service I’ve experienced from any company. They do not respond to your emails.

Nice shoes, very lousy customer service. The customer service will destroy this company if they will continue their customer service the way it is. Sent back a shoe for a size exchange, said that it will take a month to process. E-mailed them a couple of times for updates, and no response. Took my money and ran away. Stay away.

I ordered my shoes in August 19. I payed upfront. Until now ( end of december)I didn‘t receive the shoes and I asked my money back since 3 weeks. I always receive mails that the payment will be send back but nothing happens.

Carmina used a well-respected courier (UPS) that unfortunately mishandled my order which meant I didn't receive the shoes. UPS was very difficult to deal with and denied responsibility. Carmina gave me a refund.