CAROL Bike Reviews 450

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its high quality and robust construction. Many users find the bike easy to use and appreciate the efficiency of its design, noting positive results from their workouts. The customer service and staff are frequently commended for being helpful, responsive, and providing excellent support, often going above and beyond to assist. However, some customers experienced issues with specific components, such as the heart rate monitor or the tablet. A few people also mentioned receiving bikes with minor manufacturing defects, like a crooked handlebar, or experiencing power loss. While these issues were generally resolved by customer support, they represent occasional inconveniences for a small number of users.

What people talk about most

Product

Reviewers express high satisfaction with the product, often describing it as well-built, robust, and... See more

User experience

People report positive experiences with user experience. Many customers praise the ease of assembly, setup,... See more

Quality

Consumers generally express satisfaction with the quality of the bike, describing it as well-built, robust,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and efficiency. Reviewers... See more

Customer service

Customers had positive experiences with customer service. Many reviewers describe the support as great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The REHIT program accelerates progress. The built in programming and recording of events creates the ideal feedback loop. It’s amazing how two 20 second blitz sprints can wear you out and the effect... See more

Company replied

Rated 5 out of 5 stars

I've only been using it for three weeks, but the feedback is easy to comprehend. I was skeptical about doing high-intensity REHIT three times per week. Just two 20-second sprints each session. Well... See more

Company replied

Rated 5 out of 5 stars

I noticed a problem with my bike a few days after setting it up didn’t think a whole lot about it but then it recurred. I called into customer service. I received a call back immediately with full ins... See more

Company replied

Rated 5 out of 5 stars

Love the bike. Even on a busy day I can convince myself to take 10 minutes out to do a workout. I feel the positive impact on my resilience. It's evident that Carol Bike has created a company cultu... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Gym
  4. Physical Fitness Program

Written by the company

CAROL is the smartest, most effective exercise bike—with workouts backed by science. CAROL Bike learns to push you to your limit. With each short, AI-personalized workout your optimal resistance is applied instantly, so every second matters. Scientifically-proven to give you the most effective workout.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

450 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

I use it usijust two or three times a…

I use it just two or three times a week, but it's good exercise.

October 23, 2024
CAROL Bike logo

Reply from CAROL Bike

Bob, thanks so much for your review.

CAROL is scientifically proven to improve your cardio fitness by 12% in just 8 weeks. And the best part? You only need to do our signature 5-minute REHIT workout, 3x a week.

We're excited to see your progress—do keep us updated!

Rated 5 out of 5 stars

Fast customer service response

Fast customer service response
Worth the investment
Thank carols

October 21, 2024
CAROL Bike logo

Reply from CAROL Bike

Thank you for your review, Michael.

With significant health and fitness results in minimal time, CAROL is a no-brainer when it comes to investing in your health.

Wishing you all the best in your health and fitness journey!

Rated 5 out of 5 stars

Great bike

Great bike, it is doing everything that I expected.

October 17, 2024
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Reply from CAROL Bike

Thank you for your review, Shaun.

Our workouts are backed by science—so there should be no surprises in terms of results. Just 5-minute workouts, 3x a week is all you need for significant improvements in your VO2max and other health markers.

All the best in your health and fitness joruney!

Rated 5 out of 5 stars

Although I am not completely…

Although I am not completely understanding the interface, I feel the bike is effective!

October 2, 2024
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Reply from CAROL Bike

Jeff, thanks so much for your review.

CAROL is packed with 22 science-backed workouts and a range of fitness metrics for you to track. We'd love to show you around the interface if you still need help with it. A member of our support team will be in touch with you shortly to set up a call if needed.

In the meantime, it's great to hear you're feeling the results of the bike already. Happy riding!

Rated 5 out of 5 stars

Bike received in Hawaii in great shape

Bike received in Hawaii in great shape. Instructions were clear and so far just learning how to use it to its best potential.

September 24, 2024
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Reply from CAROL Bike

Thank you for your review, Peter.

Remember, doing CAROL's signature REHIT workout is proven to improve your VO2max by 12% in just 8 weeks. And the best part is, you only have to do 3x5-minute rides a week.

Happy riding!

Rated 5 out of 5 stars

Great service

Great customer service!

September 10, 2024
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Reply from CAROL Bike

Simone, thank you for your review.

All the best to you and your clients on your health and fitness journey with CAROL!

Rated 5 out of 5 stars

Great experience

Easy delivery, easy unboxing and setup. I had a small problem a few weeks in and the support team was extremely responsive and accessible!

September 3, 2024
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Reply from CAROL Bike

Thank you for your review, David.

Wishing you all the best in your health and fitness journey!

Rated 5 out of 5 stars

Fantastic workout

Fantastic workout, wish Carol Bike could some how integrate my road bike and gravel bike rides into a format that I could download onto my carol bike to ride again inside.

August 14, 2024
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Reply from CAROL Bike

Thank you for your review, Sam.

We are always looking for ways to further enhance our rider's experience on the bike so we'll be sure to take your feedback on board.

Best of luck with your health and fitness journey!

Rated 5 out of 5 stars

I really love this bike

I really love this bike - even the days that I do not feel like it I can show up. A game changer for busy people.

June 1, 2024
Unprompted review
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Reply from CAROL Bike

MelFran, thank you so much for your review.

CAROL Bike workouts are so short, it's easy to fit into your busy life. Well done for staying motivated and best of luck in your health and fitness journey!

Rated 5 out of 5 stars

The service from Carol has always been…

The service from Carol has always been great.

August 6, 2024
CAROL Bike logo

Reply from CAROL Bike

Thank you for your review.

We pride ourselves on delivering the best customer service for all our riders. Best of luck in your health and fitness journey!

Rated 5 out of 5 stars

Best customer service

This bike has been a game changer for me in terms of my health and fitness. That's why when i had an issue with the battery of my bike i felt bad because i live in the philippines and i knew, technical assistance will be difficult. But Mario and Chris were super helpful! They went out of their way to look for a technician to help me. In the end i just told them to guide me through the troubleshooting to save the effort. They guided me through the entire process with calls and videos. They were very patient and hands on. We resolved the issue in no time! The bike is excellent but the customer service was just spectacular. They give you very personal assistance. I love Carol Bike.

August 6, 2024
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Reply from CAROL Bike

Karolyn, thank you so much for your review.

With short, efficient workouts that provide superior benefits compared to regular cardio, CAROL Bike is indeed a game-changer! We're glad to hear our team were super helpful with your requirements—we pride ourselves on offering the best customer service for our riders.

All the best in your health and fitness journey and keep representing us in the Phillipines!

Rated 5 out of 5 stars

I have to get my own

My friend has one and they've been letting me try it for the past two weeks. Now I have to have my own. This bike is incredible. I feel amazing I've been sleeping better, I've lost a little weight. And I love all the time it saves me

August 30, 2024
Unprompted review
CAROL Bike logo

Reply from CAROL Bike

Thank you for your review, Heather.

CAROL is the ultimate cardio equipment to improve your health and fitness in minimal time. Your friend made a great decision to purchase one and seems like you need to get one for yourself too! With our range of 22 science-backed workouts, you can challenge your friends and keep score on a shared leaderboard. This, alongside our short, efficient protocols, are great ways to stay motivated and keep on track of your fitness goals.

Happy riding!

Rated 5 out of 5 stars

It has been a great experience!

The bike has greatly benefited my cardio. It is more productive and effective than the hours I used to spend jogging each week.

Rick Rocha

July 27, 2024
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Reply from CAROL Bike

Rick, thank you for your review.

CAROL Bike is scientifically proven to give you superior health and fitness benefits in 90% less time than traditional cardio.

All the best in your health and fitness journey!

Rated 5 out of 5 stars

Great product!

Great product -- sturdy build, high quality materials, delightful customer experience.

July 24, 2024
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Reply from CAROL Bike

Albert, thank you very much for your review.

CAROL Bike has been meticulously designed to offer an optimal Reduced Exertion HIIT (REHIT) experience and features a heavy-duty steel frame thats designed and certified for commercial use. This sets it apart from many other popular bikes and ensures long-lasting durability.

Wishing you all the best in your health and fitness journey!

Rated 5 out of 5 stars

Very helpful!

July 23, 2024
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Reply from CAROL Bike

Thank you for your review, Tom.

All the best with your health and fitness journey!

Rated 5 out of 5 stars

Best made thing I have bought

Best made thing I have bought, maybe ever. Works great. So far it seems to deliver on its promises. Guides me through the workouts. Straightforward to setup and use.

July 12, 2024
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Reply from CAROL Bike

Thanks so much for your review, Julia.

CAROL was developed with leading exercise researchers to deliver the shortest, most effective workouts. It's great to hear it's living up to its promise and even going beyond!

All the best in your health and fitness journey.

Rated 5 out of 5 stars

I struggled with the shipping company

I struggled with the shipping company. But Carol did a great job working through the details of making sure I was satisfied. The bike has been fabulous!

July 12, 2024
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Reply from CAROL Bike

George, your satisfaction is important to us, so we go above and beyond to make sure your CAROL Bike experience is excellent. We're glad to hear we sorted your shipping issue well and you're enjoying the bike that gets you fittest, fastest.

All the best in your CAROL journey!

Rated 5 out of 5 stars
CAROL Bike logo

Reply from CAROL Bike

Thanks so much for your review, Fannie.

CAROL is scientifically proven to improve your cardio fitness by 12% in just 8 weeks. And the best part is—you only need to do 3x5-minute rides a week.

All the best with your fitness journey!

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