They were very professional. Shipped on time and kept me up to date on the progress of the package. Sent link for training before I received the item.
Company replied
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See what reviewers are saying
My expectations and experience has been 5 star. Customer service with Alice is A++ she dealt with my issue ASAP and sent a replacement machine out. Owning my own beauty clinic this has put my mind a... See more
Company replied
Great experience and after sales support too. My order arrived 3days later in NZ! Super fast and items are well packed. Machine does what is offers. The after-sales support team guided me through... See more
I recently had the pleasure of working with Alice and a technical trainer. I couldn’t be more impressed. They treated my concerns with the utmost priority, ensuring that everything was addressed promp... See more
Company replied
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Best professional company abroad
This is the second time I have to deal with this company. On both occasions they have been very professional and were able to solve our problems with parts for our equipment on my wife’s spa. Beth was very careful in making sure that we were ordering the correct parts and possible to get us everything packaged and sent over to the USA without any problems. We had what we needed working in less than a week. This company is one of the best we have have to deal with. I recommend it completely. Beth is the best customer service We have to deal with and she did an excellent job. Thank you so much. Cheers. Margarita and Rolando.
January 2, 2024
Unprompted review
Reply from Carolesthetician
We sincerely appreciate your positive feedback!
We're delighted that we could assist in resolving issues with spa equipment parts promptly.
Should you ever require further assistance or have inquiries, don't hesitate to reach out.
The person who attend me are super…
The person who attend me are super friendly, and helpped me with everything
January 15, 2024
Unprompted review
Reply from Carolesthetician
Thank you for taking the time to share your feedback!
Providing excellent service is our top priority, and we appreciate your kind words.
Top-flight customer service
Far and away the best customer service I have experienced online. I purchased an EMS sculpting machine and arm paddle from C&E. Vary from C&E was in dialogue every step of the way, from ensuring and testing the paddles to providing me daily shipping updates. I couldn't be more pleased with the experience or the product itself. Thanks again.
December 28, 2023
Unprompted review
Reply from Carolesthetician
Thank you so much for your kind words! 、
If you ever have any questions or need assistance in the future, feel free to reach out.
Great Customer Support!! purchased a S Shape body sculpt…
I purchased a S Shape body sculpt cavitation machine and the touch screen stopped working I reached out to customer service and Alice was really helpful. I sent her a video of what was going on and after diagnosing the problem she sent me a new screen and video of how to replace it. It was not as easy to replace as I thought and after going back and forth a bit I am happy to say my machine is working again and I am so grateful this company has such great customer service and stands behind there products Thank you Alice!
January 2, 2024
Unprompted review
Reply from Carolesthetician
Thank you for taking the time to share your feedback!
We apologize for any inconvenience caused by the touchscreen malfunction, and we appreciate your patience throughout the troubleshooting and replacement process.
If you ever have any further questions or need assistance, please don't hesitate to reach out.
The best Customer service
Customer service it's the best I've ever experienced, Ms. Alice the agent that is in charge of my order is very professional, quick response. I really recommend Carol Esthetician.
December 28, 2023
Unprompted review
Reply from Carolesthetician
Thanks a lot for your kind words.
We're thrilled to hear you recommend Carol Esthetician.
Your satisfaction means a lot to us.
If you have more feedback or need assistance, feel free to reach out.
Attention to customer service
I ordered 2 HydraFacial machines. Both have no suction or flow. They reached out to my concerns with a test to see if they could help me fix my machine. Upon failure they refunded me for my inconvenience without having to go through the trouble of a return. I'm so pleased with their customer service that I will continue to order from their company.
December 2, 2023
Unprompted review
Reply from Carolesthetician
Dear Danielle,
We extend our sincere apologies for any inconvenience you may have experienced.
Due to the time difference, we regret to inform you that we missed your call.
We understand the importance of your concerns and sincerely apologize for any frustration this may have caused.
Please be assured that we stand by our commitment to customer satisfaction with our "30-day product return guarantee," calculated from the date of receipt. Our records indicate that we sent you specific steps to address your issue via email on December 4th.
Our email may have landed in your spam folder.
To expedite the resolution of your concern, we kindly ask you to check your email, including the spam folder, and respond to us at your earliest convenience.
We are dedicated to resolving this matter to your satisfaction.
Thank you very much for your patience and understanding.
Best regards,
Super Professional!
Literally one of the most professional people I have ever had to deal with. Unfortunately, I could not get my device (mini 40k ultrasonic machine) to work and I continued to send Alice videos via Instagram. Instead of "keeping me on read" for days, she responded the same day every time without hesitation! She continued to guve me suggestions. I was convince that the machine did not work because I couldn't see water sizzle on the handle (im use to a higher frequency machine, turns out this machine does not do that, instead I have tinnitus when using) Nevertheless, Alice is Super professional and patient! I will for ever be a costumer with any body sculpting products or devices I may ever need!!!
November 24, 2023
Unprompted review
Reply from Carolesthetician
Thank you for your kind words and positive feedback! We're delighted to hear about your experience with our professional and patient support. We appreciate your understanding regarding the unique features of the mini 40k ultrasonic machine.
If you have any further questions or require assistance, feel free to reach
Amazing products and customer service
November 7, 2023
Unprompted review
Reply from Carolesthetician
Thank you for your review! Your satisfaction is our top priority.
If you have any further feedback or suggestions, please feel free to share them with us. We greatly appreciate your support!
They have the best customer service I…
They have the best customer service I have ever found on the internet. I do tons of online shopping.
October 28, 2023
Unprompted review
Reply from Carolesthetician
Thanks a lot for your kind words! Making sure our customers are happy is our priority.
Great customer service!
The product that I had purchased did not meet my expectations and the company refunded me promptly when I asked to return the item! No hustle at all!
I will be returning to buy another product from them!
Great Job guys!
October 12, 2023
Unprompted review
Reply from Carolesthetician
We're sorry to hear that the product didn't meet your expectations.
We are committed to providing exceptional service and ensuring our customers have a positive experience with our products.
For any further inquiries, please get in touch with us at support01@carolesthetician.com; we are always happy to help.
The level of service is excellent
October 11, 2023
Unprompted review
Reply from Carolesthetician
Thank you for taking the time to share your positive experience with us. Your kind words are greatly appreciated.
If you have any further inquiries, please don't hesitate to reach out to us at support01@carolesthetician.com.
Great Customer Service and Very Good Products
Product received without instructions so I wrote asking for them. Got immediate response with instructions and referral to video demos that were/are very useful. I wrote again after mistakenly thinking there was a problem and, once again, got immediate and helpful response. It turned out I hadn’t double checked the connections. There was a loose connection (my fault) that was easily fixed and the machine has been humming along ever since. Good seller, I recommend them for their ultrasonic cavitation/ref/red light therapy machines -and anything else you may want to purchase. They are very conscientious and eager to make sure their customers are satisfied.
August 15, 2023
Unprompted review
Great experience and after sales…
Great experience and after sales support too.
My order arrived 3days later in NZ! Super fast and items are well packed. Machine does what is offers.
The after-sales support team guided me through the installation with YouTube instructions.
Any queries is always replied instantly. 5star!
September 26, 2023
Unprompted review
I love Carol Esthetician thank you for…
I love Carol Esthetician thank you for your great service and great care.
We are in Chicago, IL and we are so happy of there service and care for there customers.
September 11, 2023
Unprompted review
Great customer service.
August 3, 2023
Unprompted review
Alice is very communicative
Alice is very communicative, fast response, good customer service, very responsive.
July 27, 2023
Unprompted review
Carol Esthetician provides all the…
Carol Esthetician provides all the equipment for our business. Their customer service is amazing and machines are outstanding. Will continue to purchase from here!
July 24, 2023
Unprompted review
Great customer service!
Great customer service!! Representative answered all my questions promptly! Thank you!
July 7, 2023
Unprompted review
Wonderful customer service
Wonderful customer service, they respond promptly and arranging a return was so much simpler than I thought it would be as the merchant is located in China...great quality for the price, friendly representatives, I highly recommend if you're interested in purchasing any of these devices!
June 27, 2023
Unprompted review
Amazing Customer Service!!!!
Not only does Carolesthetician have great customer service but they are fast and responsive!
June 23, 2023
Unprompted review
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