Carolesthetician Reviews 60

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

They were very professional. Shipped on time and kept me up to date on the progress of the package. Sent link for training before I received the item.

Company replied

Rated 5 out of 5 stars

My expectations and experience has been 5 star. Customer service with Alice is A++ she dealt with my issue ASAP and sent a replacement machine out. Owning my own beauty clinic this has put my mind a... See more

Company replied

Rated 5 out of 5 stars

Great experience and after sales support too. My order arrived 3days later in NZ! Super fast and items are well packed. Machine does what is offers. The after-sales support team guided me through... See more

Rated 5 out of 5 stars

I recently had the pleasure of working with Alice and a technical trainer. I couldn’t be more impressed. They treated my concerns with the utmost priority, ensuring that everything was addressed promp... See more

Company replied

4.7

Excellent

TrustScore 4.5 out of 5

60 reviews

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Rated 5 out of 5 stars

They went above and beyond with keeping…

They went above and beyond with keeping me informed about my order, not just on the tracking site, but also threw their social media account as well. It was very helpful, and they put my mind at ease. Love getting product from here.

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

Responsive and helpful

I recently purchased the 6 in 1 hydrodermabrasion machine. I had several questions concerning operation. The company was responsive and sent helpful videos. They also answered my questions clearly and thoroughly.

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

Great shopping experience, excellent customer service

Great purchasing experience. I bought the S Shape 6 in1 machine and I was very pleased with the customer service I received. I dealt with Alice who responded to all my questions, promptly and advised me on the best purchase for my budget. Customization was done quickly and my machine was shipped out in a shorter time than expected.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

I just purchased the 9 in 1 Laser Lipo…

I just purchased the 9 in 1 Laser Lipo machine and it was really easy to set up. Alice, the one thats been responsive to me has been very helpful and they reply very quickly. If you have any questions with your machine, they will help you with no problem! Ive purchased this for myself and im very excited to see the results!!

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! Communication is amazing! The machine is just as described, there are no issues! I will definitely be doing business with them again! I highly recommend!

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great machine

Great machine! I love it. Fast delivery.
Only complaint is no instructions were Included.

April 9, 2023
Unprompted review
Rated 4 out of 5 stars

The machine works great

The machine works great! Had it for a month and i can see a difference! This is a professional machine. My only complaint is the power cord can be slightly touched and it will unplug from the back of machine. That should be fixed. But great product!

March 10, 2023
Unprompted review
Rated 2 out of 5 stars

I do not recommend this company, unless you are looking for cheap machines that will break in a week.

I purchased two machines from this company, a microdermabrasion machine and hydrafacial machine. My first problem was with putting together the hydrafacial machine. I was missing screws, some parts weren’t fitting, cords were exposed, etc. The company could not help and instead sent me a youtube video for a completely different machine. Secondly, with my microdermabrasion machine, it was cheaply made. I am only giving two stars because after 10 days of messaging and sending photos of them machine perfectly boxed up, down to the BUBBLE WRAP (as requested by the team)… they decided to just refund me because returning the machine would cost too much. I didn’t even bother to try returning my hydrafacial machine although three of the seven modalities did not work on it. I do not recommend this company, unless you are looking for cheap machines that will break in a week.

October 24, 2022
Unprompted review
Carolesthetician logo

Reply from Carolesthetician

Dear customer,
We want to extend our apologies for any inconvenience caused to you.
All items we ship have successfully passed our rigorous Quality Control inspections.
We are so sorry to hear about this experience and would love to help.
Would you please kindly give us your order number or send an email to caroline@mychway.com with the subject line “customer from the Trustpilot " at your earliest convenience so a member of our team can assist?
We will provide you with an effective solution once we get your reply.
Once again, we apologize for any inconvenience caused to you and thank you very much for your patience.
Best regards

Rated 2 out of 5 stars

My problem with my cavitation machine…

My problem with my cavitation machine is the 40k attachment didn’t work, and after 10 minutes the machine started to smell like something was burning. Customer service made it seem I just didn’t know how to work it, because the machine was tested before delivery. I didn’t care if it was tested before hand, all I know is that when I got it it wasn’t working and after 10 videos proving that it didn’t work they said they would send me a new attachment but couldn’t do anything about the smell

September 28, 2022
Unprompted review
Carolesthetician logo

Reply from Carolesthetician

Friend, since the machine is cavitation machine and the 40K handle uses ultrasonic waves, fat may explode during use, resulting in a burning sensation. Besides, some people may even hear tinnitus when using the cavitations, which is also normal. The warehouse staff has arranged to resend new cavitations handle for you.

Rated 5 out of 5 stars

That was quick!

Got everything in less than 7 days! Ordered a large order of laser lipo belt, 3 hot gel creams, 3 large machines with some extra accessories for under 2k! It’s been 2 months now everything is still smooth working and a1. I’ve had other body sculptors come see me and wonder if my machines are stronger than the ones they use. Highly recommend! And great communication easy to get in touch with them !

June 11, 2022
Unprompted review
Rated 5 out of 5 stars

Had a great buying experience

Had a great buying experience. Received my product quickly and in great condition. After a week there was a manufacturing defect that showed up and I had to contact their service department. The issue was resolved very quickly and efficiently. Had an exchange with one of their engineers who asked questions to narrow down the problem and quickly found a solution. The faulty part was immediately replaced. Very impressed both with the buying experience and later the post sales service.

May 20, 2022
Unprompted review

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