Carolina Retreats Reviews 

2,577
TrustScore 3.5 out of 5

3.3

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Rated 2 out of 5 stars

We have booked with Carolina Retreats for years and this was the second time staying at Carolina Cottage. The pool was not clean when we arrived on Saturday and it started turning green with algae gro... See more

Rated 3 out of 5 stars

We recently stayed at a Carolina Retreats cottage called A Charm of Finches in Topsail Beach, NC. I have visited Topsail Beach for 25+ years and stayed at a few CR managed homes. This cottage was badl... See more

Rated 4 out of 5 stars

Highly recommend Carolina Retreats (Blue Water Realty) for all your vacation needs. My recent stay was at Sea Colony 2A. Unit super clean, fully furnished in living area and kitchen. Suggestions fo... See more

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Rated 5 out of 5 stars

This review is built upon a vrbo reservation that started terribly. We went to Carolina Retreats office and let them know the issues with the neighbors (not something that was their fault) and they... See more

Company details

  1. Vacation Rental
  2. Travel Agency

Information provided by various external sources

Modern hospitality and vacation rental management on the North Carolina coast! Topsail Island, Carolina & Kure Beach!


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3.3

Average

TrustScore 3.5 out of 5

3K reviews

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3.3

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(2,577)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

The house was comfortable

The house was comfortable. Enjoyed the upper and lower decks. We had very warm days and very cool days throughout our stay. This house was comfortable in both hot and cold, inside and out. The only thing I would have liked was to be able to use the fireplace on those cold nights.

October 15, 2022
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Reply from Carolina Retreats

Despite the varying temperatures, I'm glad Sunshiny Daze kept you comfortable, Donna. And like you, I love a cozy fire on a chilly night 😊

Rated 4 out of 5 stars

Wonderful Oceanfront Home

We booked last minute due to our reservation being canceled by another company, so I appreciate the quick accommodations. The house was wonderful. Beautiful view, we enjoyed the hot tub and the elevator came in handy with our luggage and with our elderly moms, the kitchen had plenty of dishes/pans/appliances and we enjoyed the nice deck furniture. My only complaint is that it could have been cleaner. Every common place where people touch (doors, walls, cabinets, chairs, tables) all had a dirty blackish grime on them. We used Clorox wipes on a lot of it and most of it came off. We ended up buying a tablecloth to cover the table because that was a bigger task than we wanted to take on. I realize a lot of people are in and out of the houses all the time, but I feel like a deeper clean every now and again is needed. Overall, we were very pleased.

October 15, 2022
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Reply from Carolina Retreats

I'm so glad our home was the perfect fit for you and your party Michelle! I also appreciate the heads-up regarding the cleanliness, as we always expect to receive five stars in that category. So we'll certainly have our housekeeping team perform a more thorough inspection moving forward, and we hope to see you again soon.

Rated 5 out of 5 stars

Kindness, Care, and Problem Solving

We experienced a hiccup during our recent stay. The property we rented had an elevator malfunction, rendering it out of service. This issue was of no fault of the property management team. But, the issue was disastrous for our trip, as my mother is handicapped. The team at the Pleasure Island office was outstanding! They listened to our concerns, treated us with kindness, and solved our problem. I am so grateful for the way they treated us- it felt above and beyond! Highly recommend!

October 11, 2022
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Reply from Carolina Retreats

Hi, Betsy! I'm delighted to hear my team was able to go above and beyond, and we appreciate your recommendation!

Rated 5 out of 5 stars

great vacation, thank you!

I just submitted my review on vrbo but we loved this house and our experience with you was great! Lots of communication and knew exactly what to expect. Loved this location and think I’ll reserve it again next year! Thanks!

October 8, 2022
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Reply from Carolina Retreats

Our team looks forward to hosting you next year, Beth, and I'm so glad the lines of communication remained open!

Rated 5 out of 5 stars

Super clean and beautifully appointed…

Super clean and beautifully appointed condo with huge 2nd floor ocean porch! This location is fantastic and made walking to restaurants and of course the beach so convenient. My favorite time was watching the sun come up each morning!

October 11, 2022
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Reply from Carolina Retreats

My favorite time as well 🌅
Hope you'll come back and see us.

Rated 2 out of 5 stars

We rented #5A condo at Sea Colony

We rented #5A condo at Sea Colony, Carolina Beach the first week in October. I called the day before to make sure everything was in good order, especially since we had had a near hurricane Ian just days before. I was NOT told there was a large crew of construction workers cutting out and replacing the deck railings on condos beside, above and below ours. The huge diesel lifts were outside our condo for 3 days, not only smelling of diesel fuel, motor noise but also ruining the view. We could not use the deck at all from the sound, smell and occasional flying wood pieces from the construction. We intended a vacation for peace and quiet by the ocean, not construction and it could have been avoided if we were just told...I would have chosen another week. When I called to complain on the 2nd day that there was loud boombox music for the pleasure of the construction workers, the property manager told me they only managed 3 condos in that unit and did not have good contact with their HOA....no excuse. Even with only ONE unit, you should know what's happening there! To their credit, Carolina Retreats did hear my complaint but we chose to leave before our trip was over....it was NOT worth almost $1150 for 4 nights to have this inconvenience. As for the condo, I did not complain about it's very dated interior, dirty tub faucets, broken cabinets in the kitchen, a rusted out outdoor metal table, and poor maintenance on the part of the owner. I believe the owner should pay closer attention to their property if they expect to get the same high price as other units with much more care taken to their properties. It's time for a renovation! On a good note, the property was convenient to downtown and had an elevator.

October 3, 2022
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Reply from Carolina Retreats

Hi, Wendy, and thanks for taking the time to let me know about your experience. And even though we don't have control over when the HOA performs hurricane repairs, we could've done a better job communicating that. Furthermore, I value your feedback regarding the details of my home, since I'm committed to keeping it up-to-date.

Rated 5 out of 5 stars

Top notch

This customer service is top notch! So kind and thoughtful from the time we booked until we checked in. I will definitely use them again!

October 14, 2022
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Reply from Carolina Retreats

Having the chance to host guests like you is the best part of our day, Amber, and we were delighted to read your review!
#TopNotch

Rated 4 out of 5 stars

My Fall visit

Highly recommend Carolina Retreats (Blue Water Realty) for all your vacation needs. My recent stay was at Sea Colony 2A. Unit super clean, fully furnished in living area and kitchen. Suggestions for owner to move this rating to 5 star: replace 4 cup coffee maker with 10-12 cup; replace master bedroom mattress and living room sofa. Sorry but that bed was the most uncomfortable I've ever slept in. Was like sleeping on/in a marshmallow. Same for sitting on sofa.

October 6, 2022
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Reply from Carolina Retreats

Thanks for letting me know how I can improve my rating even further, Skip. It's my goal to provide a 5-star experience every time, so I've placed these suggested items at the top of my shopping list. Hope to see you again!

Rated 4 out of 5 stars

Everything was great except for the…

Everything was great except for the bed. It was as hard as a rock.

October 13, 2022
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Reply from Carolina Retreats

Thanks for the heads-up regarding the bed, John, and I'm glad to hear everything else went smoothly during your stay.

Rated 5 out of 5 stars

Great company to rent from

We have nothing but good things to say about Carolina Retreats. We had two small issues with our cottage which were both addressed quickly and with friendly staff. Would definitely rent through them again.

October 10, 2022
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Reply from Carolina Retreats

And we have nothing but good things to say about you, Ben! Thank you for making us your trusted rental partner, and we look forward to seeing you next time.

Rated 2 out of 5 stars

When we arrived the house was filthy

When we arrived the house was filthy. Dog hair in dish cabinets, 2 beds had dirty bedding, dust hanging off ceiling fans and doors, looked like the floors had not been swept, cookies and popcorn in the sofa, grime and dirt on the dining room chairs, and dirty dishes

October 8, 2022
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Reply from Carolina Retreats

Thanks so much for taking the time to leave this feedback. As part of our reputation, we expect to be remembered for our cleanliness. So I regret to hear we missed the mark on this occasion. But we will be performing more thorough inspections moving forward, and I've also marked this reservation for discussion with the housekeeping team.

Rated 5 out of 5 stars

Above & beyond

We have stayed with Carolina Retreats twice now and enjoyed both times:) I had rented for several years from another company and find their prices to be a little less, but the value to be more! What do I mean by more value- it’s nice to be able to wash your hands (& those other necessities;) after driving all day! The condo we stayed in this time was a little more basic (not as updated & it was very nice when I called to ask about the property that fact was mentioned to me!;) but it was very clean and oceanfront, that’s what I care most about!;) I don’t come for a fancy kitchen (I do plenty of cooking at home, I want fresh seafood that I can’t get in Ohio!;) I come to enjoy listening to the ocean or walking on the beach! A lot of condos seem to be getting rid of screens so you can leave the balcony doors open, this condo had perfectly working screen doors and if I can’t be on the beach, I still want that ocean breeze & sound!;) I will definitely rent from them at Ocean Dunes on Kure Beach again!

October 9, 2022
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Reply from Carolina Retreats

Hi, Angie! I wanted to thank you for making Carolina Retreats your trusted rental partner. And I'm so glad to hear you enjoyed the screens. Like you, if I'm not out on the balcony, I still want the sea breeze and sound of the crashing waves 🌊

Rated 5 out of 5 stars

Wonderful!

The house was exceptional! The staff at Carolina Retreats is always responsive and helpful. Have stayed a few times through them and will continue to do so!

October 9, 2022
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Reply from Carolina Retreats

You've always been a pleasure to host, Emma, and we appreciate all the trust you've placed in us.

Rated 4 out of 5 stars

The house could have been cleaner

The house could have been cleaner. No vacuuming had been done under the beds and the kitchen garbage bins were very smelly because food had not been cleaned from the cabinet that holds the cans. Other than that, the place was very well stocked with essentials.

October 8, 2022
Rated 4 out of 5 stars

The condo is very nice

The condo is very nice, well equipped. We had a terrible time getting the television going. Four different people tried to get it going. Turns out the ROKU box was defective and they had to bring another. But it took numerous hours over three days to figure that out. Other things like one of the elevators were not working.

October 8, 2022
Rated 5 out of 5 stars

Good Tide-ings

This was an excellent property, the house was everything we expected. The single issue we had was reported on Sunday and even tho the property management company website says they are open on Sunday, we got no response until Monday, which was fine, not an urgent issue and was handled Monday perfectly. Would definitely rent this property again!

September 17, 2022
Rated 3 out of 5 stars

Not great for the price...

for the price given that this was an October rental - we were expecting better. The accomodation is small and cramped even for 4 people. It was not well stocked at all with things like handsoap, trash bags or paper towel. The lack of cleaning products made it hard to keep clean. We spent a good deal at the local grocery the day we arrived.

October 8, 2022
Rated 5 out of 5 stars

🎶 See notes on the Sea Notes 🎶

We love the Sea Notes beach house! Just the right size for my wife and I, our daughter and her husband, and our two small grandchildren. The cottage is done up prettily with white waisncot/bead-board and cozy furnishings, granite countertops in the kitchen, and good flooring throughout. We appreciated the extra bathroom and laundry room on the parking level. The covered porch and ocean view is grand, and there is a nice, easy access to the beach.

We hope to come again with our son, his wife, and our other two grandchildren; and again with our youngest daughter and son-in-law!

October 1, 2022

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