Carolina Retreats Reviews 

2,577
TrustScore 3.5 out of 5

3.3

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Rated 2 out of 5 stars

We have booked with Carolina Retreats for years and this was the second time staying at Carolina Cottage. The pool was not clean when we arrived on Saturday and it started turning green with algae gro... See more

Rated 3 out of 5 stars

We recently stayed at a Carolina Retreats cottage called A Charm of Finches in Topsail Beach, NC. I have visited Topsail Beach for 25+ years and stayed at a few CR managed homes. This cottage was badl... See more

Rated 4 out of 5 stars

Highly recommend Carolina Retreats (Blue Water Realty) for all your vacation needs. My recent stay was at Sea Colony 2A. Unit super clean, fully furnished in living area and kitchen. Suggestions fo... See more

Company replied

Rated 5 out of 5 stars

This review is built upon a vrbo reservation that started terribly. We went to Carolina Retreats office and let them know the issues with the neighbors (not something that was their fault) and they... See more

Company details

  1. Vacation Rental
  2. Travel Agency

Information provided by various external sources

Modern hospitality and vacation rental management on the North Carolina coast! Topsail Island, Carolina & Kure Beach!


Contact info

3.3

Average

TrustScore 3.5 out of 5

3K reviews

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3.3

All reviews

(2,577)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience

Great communication. Easy access to rental and very detailed information about the place and check-out procedure. Quick to respond to emails/texts.

November 10, 2022
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Reply from Carolina Retreats

We are delighted to hear this type of feedback, Jennifer, and look forward to seeing you again soon.

Rated 5 out of 5 stars

I had a fantastic stay at the Beach

I had a fantastic stay at the Beach. This is my 3rd stay at You and Sea. The view can not be beat. I was such a great Birthday week. Love this beach and cottage.

November 6, 2022
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Reply from Carolina Retreats

Emily, I wanted to thank you for making Carolina Retreats your trusted rental partner! And I'm thrilled to hear you celebrated your birthday at You-N-Sea 🎂

Rated 4 out of 5 stars

Great agency to work with

The rental agency was great to work with and responded promptly to the issues we had with the house. There were issues with the house that should’ve been addressed prior to our arrival. The house needs a new air conditioner and fridge.

November 9, 2022
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Reply from Carolina Retreats

We enjoyed hosting you, Amy, and I'm pleased to hear my team promptly addressed your concerns!

Rated 5 out of 5 stars

A lovely location and a lovely stay!

A lovely location and a lovely stay! The staff even asked if we needed any extra towels/etc when they saw us outside one day! Only steps away from the beach, very comfortable bed and beautiful room. You can definitely tell they just updated it!

November 5, 2022
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Reply from Carolina Retreats

I'm glad to hear you enjoyed your time at The Beach House, Isabella, and I'll be sure to pass these kind words along to my teammates.

Rated 2 out of 5 stars

Better property name Sand In Me, not Sand By Me

The home and location would have made a nice beach vacation except for the deferred maintenance and poor housekeeping. When we arrived two bath fans were in operable, hot water in kitchen sink was barely a trickle, dishes left in the dishwasher, wet towels in washing machine, dirty kitchen towels on floor at washer, and most floors were literally coated with sand and grime (not vacuumed at all). After grandchild's bath and walking on the floor for less than one half hour, feet had to be rewashed before putting to bed. Fans were repaired within 2 days and kitchen faucet replaced on 4th day, both maintenance and plumber were nice and accommodating. We received a substandard vacation experience, yet paid the full price. At this time I cannot recommend this company's properties.

October 29, 2022
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Reply from Carolina Retreats

Hi, Wayne! I'm sorry to hear we weren't able to deliver the type of experience you were expecting. We will conduct more thorough inspections moving forward, as we're committed to providing a five-star experience each time.

Rated 5 out of 5 stars

Great place!

Ease of checkin and out. Location. Beautiful and clean room.

November 4, 2022
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Reply from Carolina Retreats

I'm delighted to hear you enjoyed your time with us, Heather, and we hope to see you again at the Beach House.

Rated 3 out of 5 stars

Something is bugging me!

I gave Carolina Retreats 3 stars because in my experience from vacationing with them (6 consecutive years), they have always been responsive to concerns. I was disappointed, however, to discover roaches in this cottage- NOT water bugs, but roaches. I trust that management will be extremely responsive to this issue.

November 2, 2022
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Reply from Carolina Retreats

Hi, Caron! First, I wanted to thank you for your loyalty over the years. Guests like you are the heart and soul of the Carolina Retreats experience. That being said, you can be sure we are responsive to guest reviews. I would also like to assure you that my home is regularly monitored by pest control professionals, and they've since assured me there are no unwanted guests.

Rated 3 out of 5 stars

The back porch was not usable space due…

The back porch was not usable space due to the depth of sand piled up on it. I tried shoveling it off but at 64 years old was not able to properly. I missed just sitting out and enjoying the view. The house could also use a new coffee pot as the one there does not keep coffee hot very long.

October 29, 2022
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Reply from Carolina Retreats

Hi, Joyce! I'm so sorry to hear your view was obstructed, and we will certainly use this feedback in the future to improve the guest experience.

Rated 5 out of 5 stars

The house was very nice with two levels…

The house was very nice with two levels and a wonderful porch overlooking the ocean. Nice outdoor shower. The house was in nice condition. If I had one criticism it’s that the heating/ air conditioning was a bit noisy. I would have no hesitation in renting it again. The path to the beach was short and this part of the beach is wide and beautiful.

October 16, 2022
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Reply from Carolina Retreats

I'm glad to hear you enjoyed your time at The Beachcomber, Jay, and we'll be sure to keep your feedback in mind. Hope to see you again soon!

Rated 5 out of 5 stars

Autumn at Topsail

We had a wonderful week with beautiful weather.
The Appel Cottage was a great destination. It is well appointed and carefully maintained. Would not hesitate to stay here again,
One suggestions:
1. The internet service was poor. Having stayed at many cottages on Topsail, I can state with certainty that their Internet service was not one we have ever seen before but it had the worst reception,

October 15, 2022
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Reply from Carolina Retreats

We would love the opportunity to host you again at the Appel Cottage, Francis! And in the meantime, I'll continue to work with our Internet provider to ensure your next visit has a very strong signal.

Rated 5 out of 5 stars

Clean rooms more than a plus…

Clean rooms more than a plus…
Bathrooms,
Wonderful furniture…comfortable and clean
Perfect decor
Kitchen stocked with pots, pans, dishes
Outdoor furniture perfect
Parking-all of the above-it was pretty much awesome.

October 22, 2022
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Reply from Carolina Retreats

It made our day to read this review, Lynne. And you can be sure you'll always be awesome in our book! Hope to see you again at Buckaneer’s Bounty 🏴‍☠️

Rated 4 out of 5 stars

Great House

We were very pleased with our house. It was very comfortable and exceptionally clean. There were several small things that could improve a stay such as more nightlights so we didn't have to leave lights on to navigate at night. Also, more waste baskets would be nice since only the baths and kitchen had one. There is no fish cleaning table for those who like to fish. The kitchens could be better equipped. Trying to set a table for 8 would be difficult.
The linens furnished are far from being adequate so be prepared to bring your own towels. One towel and one washcloth per person is not adequate for a week! Neither is one hand towel per bath! Bed linens were fine.
We would stay again but the few additions listed above and improve tv reception would make this a 5 star house.

October 22, 2022
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Reply from Carolina Retreats

These are some great suggestions as to how we can more consistently rate at five stars, Walter, and we'd love the chance to host you again at As You Wish.

Rated 4 out of 5 stars

Overall beautiful experence

We had a great visit. We experience a few setback getting in to our place when we arrived. We paid for early entry but it ended up being late getting in because the keyless entry was not set. We were told we would get a refund on the early entry. We have not received it yet.

October 15, 2022
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Reply from Carolina Retreats

I wanted to apologize for the miscommunication during check-in, Judy, and I do see that we issued your refund. Hopefully, you'll give us the opportunity to make your next visit an even better one!

Rated 4 out of 5 stars

On site customer service was great

On site customer service was great. Our room fulfilled what we needed. Close to the ocean and access point.

October 14, 2022
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Reply from Carolina Retreats

It's all about the beach life, Stacie, and I'm glad to hear we took good care of you 🏖️

Rated 5 out of 5 stars

Oak Island Beach Motel

Oak Island Beach Motel was wonderful!! The rooms were spotless and the staff was amazing!! It was the best beach vacation I've ever had and I won't stay anywhere else. Please tell the staff the Campbell's are so grateful to them.

October 21, 2022
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Reply from Carolina Retreats

Our team appreciates your recognition of our service, Jenny, and it made our day to read this review. Let's catch up soon!
#BestBeachVacation

Rated 1 out of 5 stars

We unsatisfactory. We had multiple issues and no…

We had multiple issues and no resolution by Carolina Realty representative. The patio door would not lock, the air vents were filthy, the kitchen had unusable unsanitary cookware, the batteries for the TV were corroded, the vacuum bag was full and vacuum would not operate and finally, the quality and quantity of bath towels was not satisfactory. We had one hand towel and two washcloths for two adults for four days. We were very unhappy and reported the deficiencies immediately. Nothing was fixed. Would not recommend this unit or this property or Carolina Realty in Wrightsville NC.

October 17, 2022
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Reply from Carolina Retreats

Hi, Karen! I wanted to personally apologize for your experience. Unfortunately, we happened to be short-staffed the day you called, so no team member was able to come out right away. But being short-staffed is no excuse, so we'll certainly learn from this situation and prepare accordingly. I am, however, glad to hear you accepted a refund of the cleaning fee for this inconvenience, and we'll make sure the items you mentioned are addressed before the next guest arrives.

Rated 5 out of 5 stars

We had lock problems with our unit and…

We had lock problems with our unit and the office representative and the service tech could not have been more helpful and prompt in addressing our needs.

October 15, 2022
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Reply from Carolina Retreats

I'm so glad we were able to assist you with the lock, Aleen, and we hope to see you again at Surf 618!

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