Carolina Retreats Reviews 

2,577
TrustScore 3.5 out of 5

3.3

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Rated 2 out of 5 stars

We have booked with Carolina Retreats for years and this was the second time staying at Carolina Cottage. The pool was not clean when we arrived on Saturday and it started turning green with algae gro... See more

Rated 3 out of 5 stars

We recently stayed at a Carolina Retreats cottage called A Charm of Finches in Topsail Beach, NC. I have visited Topsail Beach for 25+ years and stayed at a few CR managed homes. This cottage was badl... See more

Rated 4 out of 5 stars

Highly recommend Carolina Retreats (Blue Water Realty) for all your vacation needs. My recent stay was at Sea Colony 2A. Unit super clean, fully furnished in living area and kitchen. Suggestions fo... See more

Company replied

Rated 5 out of 5 stars

This review is built upon a vrbo reservation that started terribly. We went to Carolina Retreats office and let them know the issues with the neighbors (not something that was their fault) and they... See more

Company details

  1. Vacation Rental
  2. Travel Agency

Information provided by various external sources

Modern hospitality and vacation rental management on the North Carolina coast! Topsail Island, Carolina & Kure Beach!


Contact info

3.3

Average

TrustScore 3.5 out of 5

3K reviews

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No recent history of asking for reviews

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3.3

All reviews

(2,577)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Would go back and stay anytime in Oak Island!

Amazing location! Well kept, beautiful room. Really can’t beat it. Loved our stay there.

January 7, 2023
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Reply from Carolina Retreats

We completely agree, Rachel, and look forward to seeing you next time at The Beach House @ Oak Island.

Rated 5 out of 5 stars

Highly recommended

The room was super nice and clean and very high end fixtures in kitchen and the bathroom. The hotel manager was also very nice and friendly. This was my second time staying here. I loved it each time!!

January 3, 2023
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Reply from Carolina Retreats

We're delighted to hear we could provide this type of experience, Christina, and we look forward to seeing you again at The Beach House @ Oak Island.

Rated 2 out of 5 stars

Good Luck getting a hold of anyone

Unfortunately we were less then thrilled with our stay with Carolina Retreats. Upon check in to our unit, we realized there were no bath towels. We tried email, text, and called the emergency after hours number. We never heard back and ended up having to go purchase towels from Walmart.
The unit had multiple burnt out light bulbs and dead bugs on the ground.

December 31, 2022
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Reply from Carolina Retreats

I'm sorry to hear we left you with this type of impression, Shelly, as we pride ourselves on being available to our guests. Additionally, my home is regularly maintained by pest control professionals, and we'll be sure to conduct more thorough inspections before check in.

Rated 5 out of 5 stars

The Beach House Rocks!!!

Amanda was awesome- she was so friendly and helpful and even met us at check in
everything was so nice and clean
very quiet- even on New Year's Eve!
we loved the room layout and will definitely be back!!

December 29, 2022
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Reply from Carolina Retreats

Thanks for ringing in the New Year with us, Karen, and we look forward to hosting you again 🎊

Rated 5 out of 5 stars

The house was very well cleaned

The house was very well cleaned. The beds were comfortable and clean. Situations were addressed in a timely manner.

December 24, 2022
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Reply from Carolina Retreats

That’s wonderful to hear, Carolyn. Thanks so much for leaving us a review, and we hope to see you again soon!

Rated 5 out of 5 stars

Communication was efficient and the…

Communication was efficient and the house was clean, well maintained and was in a great location.

December 27, 2022
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Reply from Carolina Retreats

We appreciate these kind words, Narada, and hope you'll return to A Kure Cure.

Rated 5 out of 5 stars

Our Winter Christmas Vacation at Kure…

Our Winter Christmas Vacation at Kure Beach was a success! Carolina Retreat made the process of locking down our rental at Summer Place (reviewing properties, payment process, check-in and check-out) stress free. Summer Place is an awesome oceanfront property. We couldn’t be more pleased. 😃

December 18, 2022
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Reply from Carolina Retreats

I'm so glad to hear we could provide you with a seamless rental experience, and we thank you for making Carolina Retreats your go-to rental partner!

Rated 5 out of 5 stars

Amazing!

The company was awesome, it was so easily to book and they helped out with anything we needed, before we knew we needed it!!!!

December 15, 2022
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Reply from Carolina Retreats

I appreciate you taking the time to leave these kind words, Karen, and I hope your day is amazing!

Rated 5 out of 5 stars

Office staff was very professional & home was AWESOME!

Office staff was very professional, helpful and accommodating to my family & I the past few years that we've stayed at one of the properties. The home (Sand Castle) was clean, spacious and everything we requested and more. We will definitely be coming back in the near future!!!!

November 19, 2022
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Reply from Carolina Retreats

It was our joy to host you at Sandcastle, Renay, and we thank you for making Carolina Retreats your trusted rental partner!

Rated 5 out of 5 stars

Lovely place and great location

Lovely place and great location. We enjoyed our stay very much. Reservation and check-in all done online and the process was easier and worked better than I expected.

October 16, 2022
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Reply from Carolina Retreats

Thanks for letting us know we could surpass your expectations and deliver a memorable stay!

Rated 5 out of 5 stars

Our first time on the island we are…

Our first time on the island we are hoping to live somewhere between Oak Island/Carolina Beach, the island was everything we had hope for and the Beach Inn/Suites

December 2, 2022
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Reply from Carolina Retreats

We enjoyed hosting you, Steve, and look forward to seeing more of you!

Rated 5 out of 5 stars

Another Great Experience With Carolina…

Another Great Experience With Carolina Retreats!! Customer Service And Communication Are Top Shelf !!
Always Quick To Respond To Questions !! Kept Up To Date From start To Finish !! " You N Sea" Was Perfect For Our Stay !!! Thanks !!!!

December 1, 2022
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Reply from Carolina Retreats

Wayne, it was a pleasure to host you at You-N-Sea, and we hope to see you again soon!

Rated 1 out of 5 stars

This home should not be on a rental…

This home should not be on a rental program. The house was full of mildew/black mold and a strong musty smell was pervasive. The couches were heavily soiled and rotten wood around the main door exterior trim suggest that there is water intrusion. We refused to stay at this rental place.

November 12, 2022
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Reply from Carolina Retreats

I'm sorry to hear you decided not to stay after making a reservation, Medardo. And in the meantime, I can confirm that my home has never been flooded with salt water.

Rated 1 out of 5 stars

Poor communication

Poor communication. Although it was a holiday weekend, I'm afraid that this type of business does need to be available on holidays.

Accommodation was not clean and the bedrooms were not shielded from noise.

October 1, 2022
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Reply from Carolina Retreats

I wanted to thank you for providing this feedback, Jessica. In addition, I agree it's essential that we keep communication lines open throughout the holiday season. So we'll be using this reservation for training purposes, and we hope to host you again at a later date.

Rated 5 out of 5 stars

We were only there for one night

We were only there for one night. It was fun…came down for the floatilla. The room was clean and comfortable. Thanks for a great time!
Laura

November 26, 2022
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Reply from Carolina Retreats

We're glad you enjoyed your time with us, Laura, and we hope to see you at the next floatilla!

Rated 5 out of 5 stars

Helpful and responsive

Helpful and responsive. Great experience with our first booking with Carolina Retrears.

November 23, 2022
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Reply from Carolina Retreats

I'm delighted to hear you had a positive experience, and we look forward to making your next visit even better!

Rated 5 out of 5 stars

Awesome area

Awesome area , fabulous house

November 19, 2022
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Reply from Carolina Retreats

I'm delighted to hear you enjoyed your time in Surf City, and we hope to see you again soon!

Rated 4 out of 5 stars

Need 2-story house for best ocean view

Although we had an ocean front house, we could only see the ocean but could not see the beach - this house was one story. Liked the house but will stay with 2-story rentals. The responses and solutions were immediate when we arrived and found 2 high priority problems with the house - thermostat did not work and 1 rear door would not lock. That was great and very appreciated!! Will use this rental service again.

October 30, 2022
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Reply from Carolina Retreats

We are looking forward to your next visit, Sandra, and will certainly find you a two-story beach house. And we appreciate your patience while we fixed those two items.

Rated 4 out of 5 stars

Great house and good rental company

The rental company was good at communicating and responding; except a minor issue: I requested a can opener and never got one, but they did quickly bring a drip coffeemaker since we were not prepared for a Kuerig. The house is great, 2nd fall trip in this house.

November 13, 2022
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Reply from Carolina Retreats

Sarah, I wanted to thank you for returning to A Charm of Finches. We always enjoy the chance to host you, and we'll be sure to have the can opener available during your next visit.

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