Carolina Retreats Reviews 

Once you were able to get them on the phone,they went out of their way to accommadate you. My only issue was being able to contact them via phone. They did get back to you, but it was usually the next day.

House was clean, everything worked, company was very responsive

Communication for check in/check out was good. The place is not in good shape due to the mold/mildew. Our clothes and suitcases have a terrible smell lingering and the headache was not worth it. There is also a large gap at the bottom of the door that could be fixed.

Carolina Retreats made the process from booking to departing the property super easy. They were very responsive to questions/concerns.

Good communication regarding checking in and out, giving advance notice of maintenance issues, pleasant to talk to and work with!

This house had a nice setup and a great location

When we arrived, the refrigerator was room temperature because the cleaning staff had accidentally left it unplugged - not something easy to see. It took quite awhile to cool down. I suggest not unplugging it in the first place.
Some of our group had to go home Wednesday due to illness. The person I spoke with on the phone to get our trip interruption insurance policy name and number at first had no idea but then asked someone in the office who then directed me to the wrong insurance company and number. The next day I drove to the office and spoke with Ashley who was very professional and lovely, and she gave me the accurate information.
On this one, zero stars: While I know it's not Topsail Realty but the new owner Vtrips, it was stressful to be suddenly told we would have to pay a non-refundable half of the amount due to reserve for next year. We can't afford to do that after just putting the last payment for this year on our credit card just a month ago. We are retired teachers on a fixed income and save all year for this trip.
We've been renting from Topsail Realty for over 35 years and it's quite sad and frustrating to have this new corporation running things - VRBO would be much easier to work with now. I wish Topsail Realty had stayed like it was - a company we felt like we knew and who valued her customers.

The place was very clean, great views of the ocean and easy access to the beach and pool. Tastefully decorated too! Just wish there were tvs in the bedrooms.

Nice condo, clean, beautiful view.

Beautiful house. Linens already on the beds which was awesome. Keypad entry great allowing us to avoid the crowded check in and out process. Able to talk to a person when there was a minor issue. Would definitely recommend Carolina Retreats.

Lots of problems and only offered a $200 customer service refund

First time renting from you. Beds made up fresh, towels provided for that extra homey feel. We loved the place, would have liked tvs in all bedrooms. It was great and frig needed to be colder for drinks. It was a great place and we will be repeat visitors. Have been coming almost 50 years. The best part was the price it was extremely affordable. We love coming multiple times but cannot afford to pay the mortgage for a weeks rental. Thank you for your hospitality.

I paid $1000 to stay at this place, yes, it was clean. Yes, it was nice however, I brought my own cleaning supplies, my own toiletries, my own towels I did not use any of the items in the room whatsoever so I would not be charged the extra money, it broke down that I would be charged for. I have yet to see a credit on my Discover card pertaining to these items I did not use. Linens and cleaning fees $80.00 ( I brought & used all my own supplies as it had said to do within the 9 page document I signed. there was also a $100.00 fee for pets. I’m expecting a credit. I have pictures on those items which were NOT used

I cannot get a human on the phone at this company. I’d like to discuss next year’s reservations.
919-610-1909
I’ve been renting from you for many many years and I’ve never had this much trouble getting a call back.

Great location. However cleanliness was an issue.

The outside picnic table was gone as was shelf/credenza that held many books, towels, etc.need more surfaces. Need more living room seating, we were 10. Need better beach access for elderly, it was steep climb down.I realize beach erosion….

The house was very nice and had a lot of little extras there for you to use. house was clean well kept and in great area. I would stay again and would recommend this property

The Website / Portal was very difficult to navigate and unresponsive once the password reset request was made. Yet, the personal response and customer care from the staff was outstanding and made up greatly for the technological hiccups. Constant customer contact availability was greatly appreciated and valued.

Very clean. Close to the beach and great food and coffee! Room was a bit small. Staff was very accommodating

Always very friendly and prompt in response to any questions or concerns.