Tom was more than helpful throughout our purchase. Having found the flooring that we really liked, the company held the order until our new kitchen was at the point where the new flooring could be l... See more
Company replied
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Initial contact was helpful, polite and quick, there was also no ‘hard sell’ but I was sent a quote which was followed up a few days later with a friendly check to see if I wanted to proceed, again... See more
Company replied
£3000 of carpets arrived with no warning to our house that was being renovated! I repeatedly emailed to say we needed 24 hrs notice to make room and get someone there! The delivery people emailed me 4... See more
Honestly, I was sceptical about ordering Amtico from an online retailer - it's a lot of money if it doesn't arrive or if its poor quality, etc, but was very happy with this company. I requested multip... See more
Company replied
Company details
Written by the company
Providing you with the high quality flooring brands you love at unbeatable prices. That's what we're all about at Premier Carpet & Flooring Online. Our team has worked within the flooring industry for over 20 years, and within that time we've built a list of enviable supplier contacts, manufacturing high quality carpets, wood, laminate and LVT flooring for the British public. Thanks to the long-standing relationships we have with our suppliers, along with the capacity to purchase our stock in bulk, we are able to provide a multitude of high quality flooring brands direct to home owners online. This enables us to pass great savings onto our customers, all whilst providing excellent customer service within our showroom and online.
Contact info
Unit 17 Great Western Business Park, McKenzie Way, WR4 9GN, Worcester, United Kingdom
- 01905 954045
- sales@carpetandflooringonline.com
- carpetandflooringonline.com
4.4
Excellent
418 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Emily went above and beyond to help me…
Emily went above and beyond to help me get the replacement floor boards I needed
Very grateful
September 4, 2026
We were very happy with Tapi carpets…
We were very happy with Tapi carpets and their staff. just awaiting it to be fitted
June 11, 2026
Contractor runs the company !!
This company has some excellent reviews which led me to give them a go for a quotation.
However when I requested a quotation we were let down. The font of office were excellent. We were told a guy who’s a fitter for them, named Olly would call me back . After three days and numerous calls to chase up, I was told. He’s busy, so you will have to wait !!!
As the guy is a contractor how can Premier Flooring allow their brand equity be destroyed by a contractor??
April 16, 2026
Unprompted review
Great Customer Service
I ordered boxes of laminate on line and the stock count was incorrect on the website. Shane contacted me to apologise for their error and issued a refund. I re-ordered a different Laminate which arrived promptly. Very pleased with my purchase.
January 6, 2026
Reply from Premier Carpet & Flooring Online
Thank you for being so understanding! While we always aim for our website to be 100% accurate, we’re human and mistakes can happen. I’m so glad Shane was able to get in touch quickly to resolve that for you. It’s wonderful to hear that the second choice arrived promptly and that you’re pleased with the final result. We really appreciate your patience and your business!
Poor delivery service for tradesmen…
Poor delivery service for tradesmen when we have jobs booked in. No where near quick enough turn around time for materials
December 9, 2025
Reply from Premier Carpet & Flooring Online
Thank you for your feedback. While we strive for speed, our website clearly states that Parador items are delivered within 6 - 12 working days. This is because Parador floors are shipped from Germany.
When you contacted us for an earlier arrival, our team worked hard to fast-track the shipment to you by arranging for Parador to deliver to your direct.
We are sorry that the threshold was unavailable for immediate dispatch, resulting in a refund rather than a further delay.
Great service and communication all…
Great service and communication all around. Could not fault a thing and Shane was super helpful.
November 21, 2025
Reply from Premier Carpet & Flooring Online
We really appreciate you taking the time to leave such a positive review. Our goal is always to provide clear communication and expert help, and we're so glad Shane delivered on that for you. Thank you for the recommendation!
Very good service and good ptoduct.
Very good service and good ptoduct.
Quick delivery.
November 18, 2025
Reply from Premier Carpet & Flooring Online
Great to hear, thanks so much for taking the time to review us
Shane was fantastic and helped me sort…
Shane was fantastic and helped me sort out my flooring crisis. He even organised it so that I could collect it direct from the manufacturer the next day.
The flooring itself is great and I am very pleased with all the help and advice that they were able to give.
October 14, 2025
Unprompted review
Reply from Premier Carpet & Flooring Online
What a great result! We’re so happy Shane could help turn a crisis into a success story for you. Thank you for the 5-star review and for trusting us with your home
Great service from start to finish !!
October 8, 2025
Reply from Premier Carpet & Flooring Online
Thanks so much for the 5 stars!
A great company
A great company. Very responsive, excellent customer service and competitive pricing.
This is the second time I have bought from them.
September 11, 2025
Reply from Premier Carpet & Flooring Online
Thank you for coming back to us! There is no higher compliment than a repeat customer, and we are so pleased that we could deliver the same high standard of service and value the second time around. We truly appreciate your continued support
Professional
Professional, tidy , on time great fitting by Ben team.The whole process have been good.
July 27, 2025
Unprompted review
Excellent communications and quotation
Excellent communications and quotation. Were very accommodating with delivery which was super-fast. Product exactly as stated.
July 31, 2025
Only place to go.
Excellent service needed 2 extra planks to fit under toilet when changed for new one. Coming from Germay supplied free of charge.BIG THANKS.
June 19, 2025
Unprompted review
Very quick and efficient in sending the…
Very quick and efficient in sending the samples.
April 25, 2025
Really good customer service
We dealt with Tom, who was so helpful, advising us and keeping us informed about the product we bought. These guys were really proactive in letting us know that stock was ordered and when it would be on its way
April 24, 2025
Very pleased with Premier flooring
Very pleased with Premier flooring.
Shane in the showroom was very helpful and an excellent and diligent job performed by Ben the fitter.
From start to finish the whole process was faultless.
April 4, 2025
Unprompted review
Ben - Fitter at Premier Flooring, Worcester
We chose Premier Flooring as had Ben come round to quote and felt he was the person we wanted to fit our floor.
We have now had it fitted and we were very happy with Ben's approach to the job. He ensured that we were happy at each step of the way and even stayed late on the final day to ensure the job was finished. He has also followed up several times to check that it is all still OK......... he's not a bad singer either !
Thanks Ben
March 17, 2025
Unprompted review
Great experience
Really pleased with new Karndean fitted by Ben.
Great showroom and staff, and good communication through a few issues.
March 17, 2025
Unprompted review
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