The personalised service was great and authentic. That made me feel very comfortable that I could trust the product and Kai & Chad, the sales representatives. I never really give away all of my... See more
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Review summary
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Based on these reviews
Recently had some flooring organised for our rental property and Jason at the Tuggerah store was initially very helpful. Once we signed and ordered, different story....not helpful, rude and just basic... See more
Had a consult today with Kai for replacement of house blinds. I was very impressed. Kai was friendly, professional, and clearly very knowledgeable. He explained everything with confidence and genuin... See more
Company replied
The man, the myth and the legend, Kai. Great to deal with, spoke with such clarity, transparency and honesty. How he envisioned our new home was beyond our imagination. The impressions he's given us p... See more
Company replied
Company details
About Us:
Written by the company
- Carpet Call is the largest 100% Australian owned and operated flooring retailer in the country. With over 40 years’ experience, we are based on providing good customer service with a free in-home measure, colour consultancy and product display allowing you the ability to make an informed decision before purchase. We source all our products locally and internationally, cutting out wholesalers and distributors to provide direct savings to you. Flooring can be a difficult and time consuming process. We like to think we make it as simple and as easy as possible. Carpet Call supplies all of your flooring needs, including carpet, timber, laminate, vinyl and rugs. So before you wall to wall, call Carpet Call – the experts in the trade!
Our Guarantee:
Carpet Call strives to ensure you receive the perfect flooring or rug design to suit your style, size and budget. We offer free flooring measures where our flooring specialists can visit you to test your favourite flooring samples in your own home. Carpet Call’s ‘try before you buy” policy also means you can experience our rugs in your own home, with no obligation to purchase. Our range, our service, our quality and our price are the reason why we are the No. 1 floor coverings retailer in Australia.
Contact info
3.9
Great
3K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Inexcusable
Absolutely worst experience waited three days for carpet to be laid they had mis-measured rooms no communication were meant to return next day to fix but did not.. third day install finally finished and I can finally put my house back together! would not recommend to anyone if you want efficiency and communication go through someone else
April 14, 2026
Unprompted review
Reply from Carpet Call
Dear Lara,
We’re very sorry to hear about your experience and the delays you faced. The mismeasurement and lack of communication are not acceptable and don’t reflect our usual standards. We appreciate your patience and your feedback, and we’ll be addressing this with our team to ensure it doesn’t happen again.
Absolutely disgraceful service from…
Absolutely disgraceful service from Carpet Call. I ordered a simple purchase - stick vacuum cleaner, which in turn took 2 weeks to collect.
Had called your customer service team several times to follow up ending with the same response, "I'll follow up and call you back!" Again on Monday 13th I called the store to which the store manager had said it would be available within the hour.
Never again will I shop at Carpet Call and I most definitely will not be recommending your brand.
April 9, 2026
Reply from Carpet Call
Dear Kylie,
We’re very sorry to hear about your experience and the delays with your order. This is not the level of service we aim to provide, and we apologise for the lack of follow-up and communication. We appreciate your feedback and will address this with our team to ensure improvements are made.
Carpet Call Ipswich excellent service
Boyd and his team at Carpet Call Ipswich went above and beyond to assist me. I cannot praise them highly enough. After a disastrous renovation job Boyd provided excellent customer service, providing me with options and keeping me updated along the way. The carpet looks and feels amazing.
April 15, 2026
Unprompted review
Reply from Carpet Call
Thank you so much for your kind words and the 5-star review! We’re really glad you had a great experience. Your support means a lot to us, and we look forward to welcoming you again soon.
A truely amazing company to deal with
A truely amazing company to deal with - one of a kind, highly recommend them
March 30, 2026
Reply from Carpet Call
Thank you so much for your kind words and the 5-star review! We’re really glad you had a great experience. Your support means a lot to us, and we look forward to welcoming you again soon.
Zero customer service from Carpet Call…
Zero customer service from Carpet Call Rockingham when trying to get assistance for the poor carpet installation. Just a shocking disinterest from them in helping to rectify the issues, returning emails or phone calls.
March 5, 2026
Unprompted review
Reply from Carpet Call
Dear Ross,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention.
This is certainly not the level of service we aim to provide, and we understand how frustrating it must be when you’re unable to get the support you need following your installation.
We would like the opportunity to look into this further and help resolve the issue for you. Could you please send your invoice details.
Thank you for your feedback.
Alan is awesome!
Alan @ South Tweed store provides exceptional advice & guidance for all your floor covering requirements.
April 7, 2026
Unprompted review
Reply from Carpet Call
Thank you so much for your 5-star review!
We’re thrilled to hear you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate you taking the time to share it.
We look forward to assisting you again in the future 😊
Reply from Carpet Call
Thank you so much for your 5-star review!
We’re thrilled to hear you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate you taking the time to share it.
We look forward to assisting you again in the future 😊
Good price good product
March 22, 2026
Reply from Carpet Call
Thank you so much for your 5-star review!
We’re thrilled to hear you had a great experience with us. Your feedback means a lot to our team, and we truly appreciate you taking the time to share it.
We look forward to assisting you again in the future 😊
Keep the momentum!
The personalised service was great and authentic. That made me feel very comfortable that I could trust the product and Kai & Chad, the sales representatives.
I never really give away all of my stars as I often keep one (for me).🤩 That one less the total stars is never a reflection that the service could have been better, rather it is my way of telling a business to keep putting smiles on the faces of your customers and continue to raise the bar.
My experience was beautiful! Cudos and Thanks!
March 24, 2026
Unprompted review
Reply from Carpet Call
We sincerely appreciate your feedback. Providing quality products and excellent service is our priority, so it’s great to know we met your expectations. Thank you for choosing us.
Ask for Ahmed - great to deal with
Ahmed came out to our house to quote carpet for our upstairs and stairs. He was super friendly, fun to work with and knowledgeable about his trade. He worked hard to listen to what we wanted and suggested some great options to fit our budget. He put the order through smoothly and has followed up personally since.
March 28, 2026
Unprompted review
Reply from Carpet Call
We sincerely appreciate your feedback. Providing quality products and excellent service is our priority, so it’s great to know we met your expectations. Thank you for choosing us.
Max and Mia were great!
Max and Mia were great! They went out of their way to make things work, and were extremely polite in all their dealings with me. I am pleased with the finished result of the floorboards that they installed in my unit.
March 21, 2026
Unprompted review
Reply from Carpet Call
We sincerely appreciate your feedback. Providing quality products and excellent service is our priority, so it’s great to know we met your expectations. Thank you for choosing us.
Very easy to deal with
Very easy to deal with, service was good and I didn't have to wait long for the delivery of my rug. I'm happy with everything over all.
March 19, 2026
Reply from Carpet Call
We sincerely appreciate your feedback. Providing quality products and excellent service is our priority, so it’s great to know we met your expectations. Thank you for choosing us.
Reply from Carpet Call
We sincerely appreciate your feedback. Providing quality products and excellent service is our priority, so it’s great to know we met your expectations. Thank you for choosing us.
Fast and impeccable service
Shout out to Tray and Jerry at the Cannington store for their quick response in accommodating my last-minute request. I called, and they came out the same day, spending nearly an hour working through all my (very picky) requirements. To top it off, they offered a great discounted price. Looking forward to the installation!
March 21, 2026
Unprompted review
Reply from Carpet Call
We sincerely appreciate your feedback. Providing quality products and excellent service is our priority, so it’s great to know we met your expectations. Thank you for choosing us.
Ordering & payment system was easy to…
Ordering & payment system was easy to use.
Updates about transition & delivery process was was updated regularly.
Parcel arrived on time.
Overall great service.
March 6, 2026
Reply from Carpet Call
We sincerely appreciate your feedback. Providing quality products and excellent service is our priority, so it’s great to know we met your expectations. Thank you for choosing us.
Professional and friendly service.
My installer, Steve, was very friendly and professional. My shutters look great, very pleased with them
March 19, 2026
Unprompted review
Reply from Carpet Call
We sincerely appreciate your feedback. Providing quality products and excellent service is our priority, so it’s great to know we met your expectations. Thank you for choosing us.
Very happy with rug but disappointed…
Very happy with rug but disappointed with delivery. I had asked for it to be delivered to my door as I have mobility issues but when I buzzed the driver into my building he just left it in the foyer so I had great difficulty getting it into the elevator and up 2 floors to my unit
March 3, 2026
Reply from Carpet Call
Dear Vicki,
Thank you for your feedback, we’re really glad to hear you’re happy with your rug, but we’re very sorry to learn about your delivery experience.
We understand how important it is to have items delivered directly to your door, especially when mobility is a concern, and we apologise that this request wasn’t followed. This is not the level of service we aim to provide.
We’ll be addressing this with our delivery team to ensure clearer communication and better care in the future. If there’s anything we can do to assist you further, please don’t hesitate to reach out — we’d be more than happy to help.
Appalling installation and service
Appalling service. There is minimal communication between the sales and installers. So many installing issues for a tiny job for carpet and flooring. They all seem to operate independently. Extremely disappointed. Do not waste your money!
September 16, 2025
Unprompted review
Reply from Carpet Call
Dear Kiley,
We’re very sorry to hear that your experience with Carpet Call did not meet your expectations.
Customer satisfaction is extremely important to us, and we take all feedback seriously. We would genuinely appreciate the opportunity to understand what went wrong and see how we can resolve this for you.
Could you please contact our customer care team at webreporting@carpetcall.com.au with your details, including your job number and the best way to reach you?
Our team will review your concerns promptly and work towards a suitable solution.
Thank you for bringing this to our attention. We look forward to assisting you further.
Canot review a product I did not recieve!
Still no notification re product and weeks have gone by!!
I guess the war will be blamed despite product being being ordered long before! I plan to cancel this order for a second time in 2 months.
Very disappointing.
February 25, 2026
Reply from Carpet Call
Dear Sharyn,
Thank you for your feedback. Our records show that your product has now been delivered. We apologise for any earlier delays and understand how frustrating waiting for an order can be.
If you need any assistance with your product or have any questions, please feel free to contact our team and we’ll be happy to help.
Thank you for your patience.
Absolutely outstanding service from…
Absolutely outstanding service from Matthew, Cem and Rob at the South Morang store! Very knowledgeable, and happy to explain all the differences and price points of the different options. Very patient with us while we went through the build process and changed our minds several times. Second time we have purchased through this team, and will do so again without hesitation. Highly recommended!
February 24, 2026
Unprompted review
Reply from Carpet Call
We sincerely appreciate your feedback. Providing quality products and excellent service is our priority, so it’s great to know we met your expectations. Thank you for choosing us.
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