Carpet City Ltd Reviews 112

fast and quality work no messing about neat and prompt excellent communication

Great experience in dealing with Carpet City. Swift response and reasonable price. The delivery took only a week and Chaz was very polite.

This is an amazing company. I decided to put Amtico flooring in my kitchen and after a lot of shopping around I found this company. I went in person and met the lovely Levi. He was efficient polite helpful and unlike many firms dealing with a woman of colour, did not patronise me, but treated me with patience respect and intelligence.
The floor was laid beautiful by his equally amazing team.
I later was unlucky enough to have quite a severe fire. The Amtico was completely resilient but I did need to replace some tiles, approx 25. Every other company told me they would have to rip up my beautiful floor, except Carpet City who repaired the damaged tiles in a jiffy. My floor is back to its original stunning condition.
I cannot recommend this company enough. All the staff are lovely and brilliant at what they do. Thank you Levi and thank you to your team.I will continue to recommend you to everyone I know.

Very nice people to deal with, flexible and sensible. Fair price and overall a very good experience. Everything worked on time, no dramas. I would be very happy to buy carpets from Carpet City again

Very friendly, helpful and efficient staff in the shop. Craig, the carpet layer, was respectful of our home and did a marvellous job.

Was a great pleasure dealing with Levi and team, delivered the job to our expectations
Would highly recommend them for your next project small or big

Low-quality craftsmanship or lack of professionalism or bad luck??
I've chosen Carpet City Ltd even though it was 10% more expensive because it seemed to offer and promise high professionalism. I had just purchased a new apartment in a new building, and we wanted a floor that would last for years to come. Amtico seemed like the right choice, and we chose a premium company for the application.
The Carpet City's staff was very kind, reasonably punctual with deadlines, and above all, courteous and tidy. We followed all their advice and applied a new plywood wood layer to the new and flat floor, which increased the estimated costs. The floor cost about £15,000. Everything ended well, and we were satisfied with the work done.

The problems arose 8 months later. A bubble of air formed under the floor in the kitchen. Not visible, but every time you walk over it, it makes a very annoying noise, "POP!"
Other defects appeared gradually in the living room. The plywood wood lifted, exposing the edges under the Amtico.

Instead of blaming the company immediately, I thought the problem was due to leaks. After a period of inspections and verifications, we certified that there were no leaks.

I called the company, and after verifying, they proposed to fix the problem at my cost (£50 per hour, with an indefinite duration of work), because the one-year warranty had just expired! A floor that cost £15,000 and was made to last thirty years, and they tell me, "Sorry, your one-year warranty just expired."

Do you consider a premium company when asks for more money to fix their problems? Will they be able to fix the issues?

I will update this blog if they change their mind. For now, all the issues are very disappointing. I hope this review helps you make the right choice.

UPATE:
Carpet City have already reach out and we are try to find way to deal with the issues on the floor. I will keep you posted

Chaz has been delivering for a while forvus. Always on time. Always a pre-call to advise. He's always on point.

If only I could give 10 Stars!
From walking in to the shop meeting Ash at reception, Levi in sales helping me in the showroom choosing the right flooring, then had my house measured by Greg the fitters manager plus guiding me on site and made sure fitters did a perfect Job.
Can’t recommend Carpet City enough!!!

Amazing team effort to get our new flat fully carpeted including stair runner in the day and at short notice. Thanks for all your support. Great range of carpets and choice of underlay. Very happy. Simon and Suzi

From the initial consultation with Levi in sales, to Greg in estimating and finally to Neil & Steve the fitters, all were extremely professional and helpful. Whenever I called for an update, Ash smoothly transfered me to the correct department. I can highly recomend Carpet City as your "go to" company for flooring.

If I could only give 6 or 7 stars...
⭐️⭐️⭐️⭐️⭐️⭐️⭐️
A very, very satisfied customer
Beginning with manager, Levy, from showing us around in the showroom and guiding us in the right direction
To the fitting team, Mark and other lads so professional so pleasant to deal with such high quality... Next level stuff👏🏼👏🏼
Highly highly recommended

Really great service. Friendly, efficient & so helpful.
Would definitely use this company again and totally recommended.
*****

Absolutely great company had a mix up with delivery and they bent over backwards to help sort it from delivery men to sales staff excellent service and great prices will definitely recommend and use again

There is nothing better than a family run business. This is a company I can recommend.

What a brilliant company, nothing is too much trouble fantastic communication I would highly recommend using Carpet City

Understanding the trade! it's
a different class!