Carpet City Ltd Reviews 112

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We used Carpet City 14 years ago and were thrilled with their service, honesty and quality of all the flooring we bought. I contacted them 2 weeks ago to replace some flooring, they made the whole pro... See more

Company replied

Rated 5 out of 5 stars

Carpet City has a great choice of carpets and other flooring, which meant when we undertook our renovation, we didn’t need to go to lots of different places to find something we really liked.... See more

Company replied

Rated 5 out of 5 stars

From start to finish the quality of the advice we received and the skill of the installer was beyond excellent. The staff were always quick to respond, very informative, and flexible, always mindful o... See more

Company replied

Rated 4 out of 5 stars

The whole experience was such a pleasure the man that came to take measurements was quick and efficient. the carpet was installed at a time that suited me and was done very professionally and absolute... See more

Company replied

Company details

  1. Flooring Store
  2. Carpet Store
  3. Carpet Wholesaler
  4. Flooring Contractor
  5. Wood and Laminate Flooring Supplier
  6. Wood Floor Installation Service

Written by the company

We are passionate about flooring and believe that buying a new Carpet or Floor should be an enjoyable and stress-free journey. With 25+ years experience fully focused on quality and top customer service, we are confident in the knowledge of bringing your dreams and ideas to life which will last for many happy years to come. We are committed to the four core values that form the backbone of our business. Knowledgeable–Efficient–Courteous–Passionate With a recently upgraded state of the art Showroom in North London where we hand selected the finest products to display from all around the world, Carpets, Stair Runners, Engineered Wood flooring, Luxury Vinyl Tiles / LVT (Amtico / Moduleo etc), Laminate flooring, Carpet tiles & Vinyl. We offer a comprehensive Supply & Fit service along with our free 1year fitting warranty, Or contact us to benefit from our very competitive Supply Only service. Reach out to our friendly Sales team or visit us at our showroom to see how you can join our amazing list of satisfied customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

112 reviews

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Rated 5 out of 5 stars

Very happy with Carpetcity

Very happy with Carpetcity. They supplied and fitted my Karndean floor within 3 days of the initial enquiry. Great customer service and Levi was helpful in answering any questions I had.

June 24, 2022
Unprompted review
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Reply from Carpet City Ltd

Hi Kiran,

Thank you for the very nice review,
I am very glad that we were able to meet your timeline and deliver a quick turnaround.

Kind regards,
Levi

Rated 5 out of 5 stars

Hard recommend

Friendly, helpful staff with a quick turnaround. Hard recommend.

June 19, 2022
Unprompted review
Carpet City Ltd logo

Reply from Carpet City Ltd

Hi Sarah,

Thank you for the top review,
Always a pleasure working with returning customers.

Kind regards,
Levi

Rated 5 out of 5 stars

Highly recommended and brilliant…

Highly recommended and brilliant service.
Wide range of products and the team are very knowledgeable on what works best and let you take samples to see them in the room.
Proactive in communicating fitting timeframes and fitter was excellent including changing a floorboard.
Would highly recommend.

June 2, 2022
Unprompted review
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Reply from Carpet City Ltd

Hi Hayley,
Thank you for the detailed 5 star review,
We very much pride ourselves on the 4 core values of our company which is integral to our day to day operations,
Knowledgeable – Efficient – Courteous – Passionate

I hope that we have ticked all 4 on your job.

Kind regards,
Levi

Rated 5 out of 5 stars

Efficient and friendly

Efficient and friendly and easy to contact for updates. There was a minor problem and Carpet City sorted it out promptly and kept us informed every step of the way.
The carpet looks and feels great and we're very satisfied!

May 24, 2022
Unprompted review
Rated 5 out of 5 stars

New Amtico floor

I had an excellent experience with Carpetcity. My new amtico floor was laid with great professionalism and when it was subsequently damaged, this was also repaired promptly. I really recommend this organisation.

March 15, 2022
Unprompted review
Carpet City Ltd logo

Reply from Carpet City Ltd

Hi Olya,

We greatly appreciate your detailed review and your custom.
We hope you get to enjoy your Amtico floors for many happy years to come.

Kind regards,
Levi

Rated 5 out of 5 stars

Bedroom carpet

Mark fitted carpets in my two bedrooms and provided a great service. The quality of the work was excellent, he left everything very tidy and he was very friendly and professional, working around the other work going on in the flat at the same time. Would definitely recommend.

February 16, 2022
Unprompted review
Carpet City Ltd logo

Reply from Carpet City Ltd

Hi Caroline,
Thank you for leaving us such a nice review,
Mark is indeed a great asset to our company, he very much put's his heart into his work and represents our ethos and quality workmanship.

Kind regards,
Levi

Rated 5 out of 5 stars

This is a great place to buy

This is a great place to buy, Super good service very efficient staff!, good quality and reasonable prices!
Would definitely use again and recommend
And of course big thanks for Levi for being super Helpful!

January 10, 2022
Unprompted review
Carpet City Ltd logo

Reply from Carpet City Ltd

Hi Morris,

Always a pleasure working with you on your projects,
Looking forward to serving you once again very soon.

Kind regards,
Levi

Rated 5 out of 5 stars

Carpet City are extremely professional…

Carpet City are extremely professional and their customer service is excellent.
I was patiently shown around the show room and the benefits of each of my prefered choices were explained to me. They were flexible and accomodative of our clients availability and they did an excellent install on the carpet and Amtico flooring we chose. I would highly reccommend, and will definitely be using them for all our projects moving forward.

November 29, 2021
Unprompted review
Carpet City Ltd logo

Reply from Carpet City Ltd

Hi Medina,

Thank you so much for taking the time to leave us such a nice detailed review,
It really is a pleasure working with you and your team of designers who understand the clients requirements and how to make the most of the budget and deliver the project in time.

Looking forward to working with you again shortly.

Kind regards,
Levi

Rated 5 out of 5 stars

Our experience with Carpet City has set…

Our experience with Carpet City has set them to be the ultimate flooring company, from the unbeatable variety of flooring, their reasonable pricing, sufficiency, quality of installation, and unique customer relationship before & after sales. Levy & Tim have earned our utmost respect for their extreme care & patience. We couldn't have done any better than choosing Carpet City, Highley Recommended!

November 26, 2021
Unprompted review
Rated 5 out of 5 stars

Carpet City did us proud

Carpet City did us proud. Quality products, easy communications, straightforward pricing and a great team of workers. We felt our kitchen floor was in good hands from beginning to end and are delighted with the results. The attention to detail when fitting a new floor around existing radiators, skirting boards etc was much appreciated. They also kept disruption to a minimum which is not easy when fitting in the kitchen. Top marks!

November 26, 2021
Unprompted review
Rated 4 out of 5 stars

Happy customer

Mark and Harry were great. Very professional and friendly guys from start to finish.
Advised on looking after the looped carpet to keep it looking its best.
Vacuumed and tidied the area once the job was completed.
All in all very good job would recommend.

October 28, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service - carpet and fitting

We had our stairs and landings carpeted. Excellent service and value for money from start to finish. The fitters, Mark and Harry, did a fantastic job and were very polite and professional. I would recommend.

October 11, 2021
Unprompted review
Rated 5 out of 5 stars

Bedroom carpet changed

Got our bedroom carpet changed by Mark and Marius, job so well done!
The place was left clean and carpet looked perfect! They both were very polite and helpful ensuring I was happy with final job.
Will definitely recommend Carpet City.
Thank you!

July 13, 2021
Unprompted review

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