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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many people are delighted with the quality of the cleaning, noting that their carpets and sofas look like new and smell fresh. The booking process is frequently mentioned as smooth and easy, with good communication throughout. While most customers are very satisfied, some people mentioned that drying times for cleaned items took longer than initially advised, which occasionally caused minor inconvenience.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency,... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team for being... See more

Quality

Customers had positive experiences with quality. Many reviewers were impressed with how clean their carpets... See more

Product

Users describe positive interactions with the product, often noting that their carpets, rugs, and sofas look... See more

Booking process

Reviewers highlight positive aspects of the booking process. Customers found the service easy to book online,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant. Quoted on line, no hidden extras. Booked and text quickly arrived with confirmation of the booking. Rang to say the appointmenr could be earlier. Arrived, got on with the job in... See more

Rated 5 out of 5 stars

We just moved into our new home and previously the property had been rented so the carpets were very dirty. Carpet Pro done an excellent job and now the carpets look so much better. Arrived on time an... See more

Rated 5 out of 5 stars

I’m super happy with this service as I contacted lots of carpet cleaning companies and they ‘seem’ to make up a price. I loved that I received a pop up that gave me an instant quote that was far cheap... See more

Rated 5 out of 5 stars

Very smooth service from start to finish. Hugo kept me informed throughout the process from time of arrival till the job was done. Great value for money, carpets came up looking clean and fresh saving... See more


Company details

  1. Carpet Cleaning Service
  2. Upholstery Cleaning Service

Written by the company

Carpet Pro Kent, run by Grant and Michael, prides itself on delivering a level of service that stands out from the rest. We offer professional carpet and upholstery cleaning at a clear, fixed price per room or item — no hidden charges. With over 700 reviews across Facebook and Google and many loyal repeat clients, our reputation is built on consistent results and excellent customer care. Every clean includes a minimum four-stage process using professional steam extraction, along with odour treatment and stain removal as standard. Unlike many companies, we don’t add surprise charges when we arrive — everything needed for a thorough clean is included. For complete peace of mind, we offer a simple guarantee: if you’re not happy for any reason, you don’t pay. We are fully insured, experienced and qualified, providing reliable carpet and upholstery cleaning for both residential and commercial clients. Carpet Pro Kent proudly services Maidstone and the surrounding areas across Kent.


Contact info

4.9

Excellent

TrustScore 5 out of 5

222 reviews

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Rated 4 out of 5 stars

Great service

Great service. Quick and easy to book and they kept me up to date with arrival times. My landing had lots of pet stains on it which I didn't think would come out, although they aren't entirely gone, they aren't at noticeable now. The rest of the carpets look amazing, feel so much softer and have lost the dog smell

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Very clean carpets

Wow my stairs and landing carpets look great, very friendly, professional and reliable company. Would recommend to family and friends.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Wow, just wow. Highly recommend

Wow, just wow.
Amazing service, amazing results.
Thought I needed a new carpet on my stairs but as having other carpet stairs and bedroom done thought worth a go..... it's like new again !
Highly recommend and we have dogs and they smell fantastic.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Shaun was friendly and quick to clean…

Shaun was friendly and quick to clean my carpets in my 2 bed bungalow.

The outcome was amazing as the cream carpets had not been cleaned in years. They were clean as a whistle and looked brand new again. Thank you Grant , Shaun and team. Booking was easy

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Fantastic job done by CarpetPro, arrived on time, very polite and my carpets look like new. Booking service was very easy to use, very impressed and would definitely recommend.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

I was amazed at how brilliantly my…

I was amazed at how brilliantly my sofas , carpets and foot stools looked. The stair carpet had stain that had been there for a few years but Shaun managed to remove them. Honestly he done a fantastic job. I highly recommend.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

We had a fantastic experience with…

We had a fantastic experience with CarpetPro Maidstone. We had the pleasure to have Hugo who was prompt and very professional and friendly. He worked very efficiently and we cannot recommend this guy enough. All the stains on our staircases and landings are gone and the rest of the house’s carpets look clean and fresh again! Highly recommend!!!

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

100% recommend carpet pro

100% recommend carpet pro. Punctual, polite and my carpets don't just look new and clean, the actual pile has lifted, only cos my doors rub on it now 😅😅
Thank you very much

February 26, 2025
Unprompted review
Carpet Pro logo

Reply from Carpet Pro

Thanks so much Pip.

Rated 5 out of 5 stars

Good job done

Good job done, arrived on time and carpets were cleaned nicely 👌

February 25, 2025
Unprompted review
Carpet Pro logo

Reply from Carpet Pro

Thanks Leah

Rated 5 out of 5 stars

You need your carpet clean. Trust me

It was my first time using a professional carpet cleaner and let me say I will be doing it every 6 months from now on. Carpet Pro-Hugo was very professional, pontual and very kindly worked around us. Very happy with his service and will definitely use him again.

February 17, 2025
Unprompted review
Carpet Pro logo

Reply from Carpet Pro

Thanks so much Deise, was a total pleasure, Hugo

Rated 5 out of 5 stars

Great service from Sean

Great service from Sean. Turned up when he said he would and charged exactly what he had said in the quote. Great result and finished on time too as I had to go out. Highly recommend.

January 8, 2025
Unprompted review
Carpet Pro logo

Reply from Carpet Pro

Thanks so much Kay

Rated 5 out of 5 stars

Great service, 100% recommend

Great service, arrived on time and got the job done quickly to a great standard. We needed carpets cleaning after moving to a new house and they look much better so very pleased and would definitely use carpet pro again :)

January 2, 2025
Unprompted review
Carpet Pro logo

Reply from Carpet Pro

Thanks Lauren

Rated 5 out of 5 stars

Would use again

Very easy to book an appropriate time slot. Was running slightly behind schedule but called ahead to let me know. Was polite and courteous when they arrived.

December 17, 2024
Unprompted review
Carpet Pro logo

Reply from Carpet Pro

Thanks Hayley

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