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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many people are delighted with the quality of the cleaning, noting that their carpets and sofas look like new and smell fresh. The booking process is frequently mentioned as smooth and easy, with good communication throughout. While most customers are very satisfied, some people mentioned that drying times for cleaned items took longer than initially advised, which occasionally caused minor inconvenience.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency,... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team for being... See more

Quality

Customers had positive experiences with quality. Many reviewers were impressed with how clean their carpets... See more

Product

Users describe positive interactions with the product, often noting that their carpets, rugs, and sofas look... See more

Booking process

Reviewers highlight positive aspects of the booking process. Customers found the service easy to book online,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant. Quoted on line, no hidden extras. Booked and text quickly arrived with confirmation of the booking. Rang to say the appointmenr could be earlier. Arrived, got on with the job in... See more

Rated 5 out of 5 stars

We just moved into our new home and previously the property had been rented so the carpets were very dirty. Carpet Pro done an excellent job and now the carpets look so much better. Arrived on time an... See more

Rated 5 out of 5 stars

I’m super happy with this service as I contacted lots of carpet cleaning companies and they ‘seem’ to make up a price. I loved that I received a pop up that gave me an instant quote that was far cheap... See more

Rated 5 out of 5 stars

Very smooth service from start to finish. Hugo kept me informed throughout the process from time of arrival till the job was done. Great value for money, carpets came up looking clean and fresh saving... See more


Company details

  1. Carpet Cleaning Service
  2. Upholstery Cleaning Service

Written by the company

Carpet Pro Kent, run by Grant and Michael, prides itself on delivering a level of service that stands out from the rest. We offer professional carpet and upholstery cleaning at a clear, fixed price per room or item — no hidden charges. With over 700 reviews across Facebook and Google and many loyal repeat clients, our reputation is built on consistent results and excellent customer care. Every clean includes a minimum four-stage process using professional steam extraction, along with odour treatment and stain removal as standard. Unlike many companies, we don’t add surprise charges when we arrive — everything needed for a thorough clean is included. For complete peace of mind, we offer a simple guarantee: if you’re not happy for any reason, you don’t pay. We are fully insured, experienced and qualified, providing reliable carpet and upholstery cleaning for both residential and commercial clients. Carpet Pro Kent proudly services Maidstone and the surrounding areas across Kent.


Contact info

4.9

Excellent

TrustScore 5 out of 5

222 reviews

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Rated 5 out of 5 stars

Reliable and Professional

My corner sofa is like new again. Such a thorough job has been done! Excellent service from start to finish

December 6, 2024
Unprompted review
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Reply from Carpet Pro

Thanks so much Helen

Rated 5 out of 5 stars

Carpet Pro are a professional service.

Carpet Pro are a professional service, easy booking system, arrived on time, and did a great job with our carpets.
Many thanks to Hugo.

November 29, 2024
Unprompted review
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Reply from Carpet Pro

Many thanks, Hugo

Rated 5 out of 5 stars

Brilliant service

Brilliant service - thorough abd professional. ! Have used them a few times now. Carpets look and smell like new !

November 30, 2024
Unprompted review
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Reply from Carpet Pro

Thanks Henry, total pleasure to work in your lovely house

Rated 5 out of 5 stars

Great service from carpet Pro

Carpet pro arrived on time and worked tirelessly to clean 2 rooms and stairs. They were extremely thorough and left the areas clean and tidy once they finished. Would definitely recommend this company.

November 18, 2024
Unprompted review
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Reply from Carpet Pro

Thanks so much

Rated 5 out of 5 stars

Highly Recommended

Jason & his team are incredibly professional, courteous and offer a great & highly competitive service.

I have used their services now on a number of occasions & would have no hesitation in recommending them.

November 4, 2024
Unprompted review
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Reply from Carpet Pro

Thanks

Rated 5 out of 5 stars

Cleaning after building work

Easy to book a visit. Hugo arrived on time and was very efficient. The carpets had got very dusty after having building work and decorating done and now look a lot better.

November 6, 2024
Unprompted review
Carpet Pro logo

Reply from Carpet Pro

Appreciate you taking the time to leave a review

Rated 5 out of 5 stars

Would highly recommend

Really easy to book, good communication and amazing service. Didn’t know the carpet could come up that well! Thank you.

November 9, 2024
Unprompted review
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Reply from Carpet Pro

Thanks Lisa

Rated 5 out of 5 stars

Sofa Clean - Pet owner!

Booked in sofa clean as since getting a puppy, it had become filthy. The sofa is like new! And the clean was so thorough!!! What came out in the water was so satisfying to see! Would 100% recommend and use again!

November 4, 2024
Unprompted review
Carpet Pro logo

Reply from Carpet Pro

Thanks Frances

Rated 5 out of 5 stars

Amazing Job

Got 2 AirBnB’s carpets cleaned with Shaun, he done an amazing job, they look so much better. Very pleased and would highly recommend.

November 6, 2024
Unprompted review
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Reply from Carpet Pro

Thanks Mrs Benton, what beautiful places you have.

Rated 5 out of 5 stars

Impressed with value for money and…

Impressed with value for money and thoroughness of the service. We had carpets and upholster cleaned. All came out extremely well. Hugo was very pleasant and efficient, obviously takes pride in his work. Would definitely recommend.

November 5, 2024
Unprompted review
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Reply from Carpet Pro

Thanks Tim

Rated 5 out of 5 stars

Great service, 100% recommended

Great service, very pleased with how clean the furniture now looks. Hugo was considerate and caring while working in my mums home. 100% recommend to others !

October 29, 2024
Unprompted review
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Reply from Carpet Pro

Lisa, your the best !

Rated 5 out of 5 stars

This was so good

This was so good. Living room and dining room carpets cleaned. They came up so well, just like new. Great service and I will definitely use again.

October 23, 2024
Unprompted review
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Reply from Carpet Pro

Thanks Tracey

Rated 5 out of 5 stars

Great service

Great service. Thorough. Professional. Friendly. Incredibly satisfying to see all the mucky water afterwards. Very nice to have clean carpets again!

October 24, 2024
Unprompted review
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Reply from Carpet Pro

Thanks Guy

Rated 5 out of 5 stars

Really happy with my cleaned carpets

Really happy with my cleaned carpets. I had a few stains that were removed. The team got on with the job with no fuss and total professionalism.
I got their number from google so wasn’t sure what they would be like but I can definitely recommend them and would use them again.

October 11, 2024
Unprompted review
Carpet Pro logo

Reply from Carpet Pro

Thanks Helen

Rated 5 out of 5 stars

Great service and very good results

Very pleased with the service. Easy to book online, very reasonable prices and good communication. On the day, the job was done efficiently and with great care. Results were excellent, both on carpets and on upholstery. Won’t hesitate to use them again.

October 11, 2024
Unprompted review
Carpet Pro logo

Reply from Carpet Pro

Thanks

Rated 5 out of 5 stars

I was very pleased with the service

I was very pleased with the service. Shaun and Hugo were polite and efficient, and nothing was a problem. They did extra cleaning of rugs and my final bill was less than I thought!

October 8, 2024
Unprompted review
Carpet Pro logo

Reply from Carpet Pro

Thanks Dorothy

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