Carpow Reviews 1,485

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, often highlighting their helpfulness and proactive communication. Many consumers found the service impeccable, noting the efficiency and ease of the entire process, from initial contact to final approval. The customer service is frequently described as outstanding, with people appreciating the personalized and supportive approach. The user experience is often highlighted as smooth and stress-free, with many reviewers mentioning quick response times and constant updates throughout the process. However, some people were dissatisfied with the communication, mentioning a lack of clarity, unanswered questions, and feeling pressured to make decisions without sufficient information or respect for their concerns.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness and efficiency of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting it as outstanding, amazing, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy, smooth, and... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the quick... See more

Based on these reviews

Rated 5 out of 5 stars

Process was seamless from start to finish. Rachael and Madi were fantastic to deal with, friendly, professional, knowledgeable and always happy to help with any questions. Most transparent and best ra... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with the team from the very beginning. Rose was my first point of contact and made communication easy through both email and phone. She was approachable and clear in her support... See more

Company replied

Rated 5 out of 5 stars

The process was easy and smooth, the team really do go over and above. I was lucky and had the pleasure of meeting Maapi Hemi Bateman to support me through the process, such an awesome individual wh... See more

Company replied

Rated 5 out of 5 stars

I was racking my brain car hunting and came across Carpow. The reviews are on point! I have never had an easier, smoother experience and Amelias customer service was absolutely stellar. It only took a... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. Car Dealer
  3. Finance Broker
  4. Used Car Dealer

Written by the company

Loans for ALL customers in ANY location in NZ. Why use anyone else come to the Number 1 provider of Kiwi Car Loans and personal finance who can get the job done. We are not like the other companies.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Wow this company carpow is amazing I…

Wow this company carpow is amazing I thought 🤔 I was never gonna get another chance at any financial establishment but soon as I applied on Facebook it started only took a week boom pick my car that Friday so if you think you can't give them a buzz. Customer service number 1 service fast application easy thanks carpow yous are awesome 👍🏾😎

April 16, 2026
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Reply from Carpow

This is awesome to hear thank you. We’re really glad everything came together for you and that the process felt quick and easy. Means a lot you took that step and trusted us. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

The most fast and efficient solution

The most fast and efficient solution, even the representatives on the phone were amazing to speak with. Will go out of their way to make it happen and I’m just all in all happy with the service. Appreciation to Maddy, Rachel and Lisa for being very patient and helpful towards me throughout the process.

April 10, 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad everything came together smoothly and that you felt supported the whole way through. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Gave me an opportunity when my credit…

Gave me an opportunity when my credit was so poor. Assisted me with my budget to ensure I could afford the loan. Both staff members I spoke to (Madison and Amelia) were well spoken and lovely. Thank you so much Carpow.

April 15, 2026
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Reply from Carpow

Ahh this means a lot thank you. We’re really glad we could support you and help make things work in a way that felt right for you. Appreciate your trust in us 💙

Rated 5 out of 5 stars

If there were 10 Stars I would have…

If there were 10 Stars I would have given them. Carpow has been amazing to work with. From the very beginning with Cassie right through to the end with Maap has been amazing! The communication is spot on and they keep you in the loop with everything. I cannot recommend Carpow enough, for your vehicle needs. Thanks a million team!

April 14, 2026
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Reply from Carpow

Ahh this is so good to hear thank you! We’re really glad everything felt smooth and that you were kept in the loop the whole way through. Means a lot that you’d recommend us. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Excellent service

Excellent service from both Madison and Melanie! Both really lovely to work with and they did all the work to find me my perfect car, I’m so excited for it to be in my hands and I’m just so super greatful for all the help I received!

April 13, 2026
Unprompted review
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Reply from Carpow

Love hearing this. We’re glad everything came together smoothly and that you’re excited for what’s to come that’s what it’s all about. Thanks for choosing CarPow. 💙

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, Polly made the whole experience hassle free, tonnes of communication and progress updates, can’t recommend her enough

April 9, 2026
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Reply from Carpow

Love hearing this. Keeping things clear, well communicated, and hassle-free is exactly what we aim for. We really appreciate the recommendation thanks for choosing CarPow. 💙

Rated 5 out of 5 stars

Cassie was amazing.

Cassie was amazing.
She was cool too kinda like how a friend would help you.
Melanie was pretty good also nothing seemed a challenge

April 9, 2026
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Reply from Carpow

Love hearing this. Creating a relaxed, supportive experience is exactly what we aim for. We’re glad everything came together smoothly for you. Thanks for choosing CarPow. 💙

Rated 5 out of 5 stars

Above & Beyond Service from Amelia

Amelia was amazing to work with—professional, knowledgeable, and incredibly helpful throughout my car loan process. She made everything simple and kept me well-informed. Highly recommend!

April 9, 2026
Unprompted review
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Reply from Carpow

Really great to hear this. Keeping things simple and well communicated is exactly what we aim for. We appreciate the recommendation and thank you for choosing CarPow. 💙

Rated 5 out of 5 stars

Awesome company to deal with

Being honest about income made a big difference customer service was absolutely great

April 9, 2026
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Reply from Carpow

Great to hear this. Keeping things clear and working with people honestly is exactly how we like to do things. Thanks for choosing CarPow. 💙

Rated 5 out of 5 stars

I would like to thank maaps and Lisa…

I would like to thank maaps and Lisa she got me going from the start telling me straight out what was needed and maaps he was absolutely awesome pushed for me for more and got me my vehicle ive been wanting a long time now

April 8, 2026
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Reply from Carpow

Really great to hear this. We’re glad everything came together and that you were able to get the vehicle you’ve been wanting for a while. Thanks for choosing CarPow we appreciate it. 💙

Rated 5 out of 5 stars

Amelia was incredible

Amelia was incredible! Helped every step of the way and answered all of my silly questions

April 7, 2026
Unprompted review
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Reply from Carpow

Love hearing this. We’re glad you felt supported every step of the way no question is ever a silly one. Thanks for choosing CarPow. 💙

Rated 5 out of 5 stars

I dealt with Kim Flowers and she is…

I dealt with Kim Flowers and she is amazing, patience of a saint. I have a beautiful ford territory titanium 2015 and i love it. Thank you Kim for all your hard work, appreciate you.

April 1, 2026
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Reply from Carpow

Love hearing this. We’re glad everything came together smoothly and that you’re enjoying the Ford Territory great choice. Thanks for choosing CarPow, we really appreciate it. 💙

Rated 5 out of 5 stars

I dealt with Amelia

I dealt with Amelia. She was absolutely amazing to deal with. Her customer service was outstanding. Always responsive,answered all of my questions clearly,and made the whole process feel easy and stress free. She managed to get my contract sorted in a very efficient time frame,which i really appreciated. On top of that,she has such a lovely and respectfull manner. I wouldnt hesitate to reccomend her to anyone looking for a car broker!

April 1, 2026
Unprompted review
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Reply from Carpow

Really great to hear this. We’re glad everything felt clear, smooth, and well supported from start to finish. Creating a stress-free experience is exactly what we aim for. We really appreciate the recommendation and thank you for choosing CarPow. 💙

Rated 5 out of 5 stars

The team at carpow have worked hard to…

The team at carpow have worked hard to get me to this point can't be more happier and appreciative of there hard work. They have helped me with 100% commitment thanks so much guys legends

April 1, 2026
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Reply from Carpow

That means a lot to hear. We’re glad everything came together for you and that you felt the support along the way. Thanks for trusting CarPow we really appreciate it. 💙

Rated 5 out of 5 stars

Amazing team!

The support from Collette and Amelia has been amazing! Great customer service and made the entire process easy and quick. In 1 week everything was sorted, approved, and confirmed. Can’t thank them enough!

March 31, 2026
Unprompted review
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Reply from Carpow

Love hearing this. Getting everything sorted quickly while keeping the process easy and well supported is exactly what we aim for. We really appreciate you choosing CarPow. 💙

Rated 4 out of 5 stars

Communication was great throughout the…

Communication was great throughout the process unfortunately some information I received was incorrect. There were a few added cost that if you’re not aware your loan will become higher.

March 25, 2026
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Reply from Carpow

Thanks for your feedback we appreciate it. Glad to hear communication was strong throughout the process. 💙

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