CarQ Reviews 

609
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the booking process straightforward, praising the helpful personnel and efficient vehicle collection procedures. Travelers frequently mention that cars are well-maintained, clean, and ready upon arrival for smooth trips. Many people appreciate the clear pricing and straightforward communication provided by the team. However, some reviewers were not happy with unexpected financial charges and mandatory additional insurance demands. A few other people also felt that staff members could occasionally be rude and unhelpful when problems appeared. Additionally, several visitors experienced difficulties regarding deposit refunds and vehicle conditions during their journeys.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, as customer opinions are sharply divided. While many... See more

Staff

Consumer opinions regarding staff are mixed, showing high disagreement among reviewers. While many customers... See more

Product

Clients share ambiguous opinions on product experiences, highlighting stark contrasts in vehicle quality.... See more

Price

Reviewers highlight negative aspects of price, consistently reporting unexpected fees and additional payments... See more

Payment

People report negative experiences with payment, highlighting unexpected charges and strict credit card... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It was fine in general, but! Touch screen panel did not work. So, using it for navigation was impossible. I am sure rental iffice knew about this defect. I have sent them video of a problem via email.... See more

Company replied

Rated 4 out of 5 stars

Rented a car during my trip to Greece and had a good experience overall. Booking was easy, pricing clear what to expect, and the car was clean and well maintained. Pickup and return were smooth, the s... See more

Company replied

Rated 4 out of 5 stars

Pick up was fairly easy and the same for dropping off the car. I was initially worried about the whole process due to lots of negative reviews - So i did buy extra insurance separately for this tri... See more

Company replied

Rated 4 out of 5 stars

Only thing negativ was that the office was a bit hard to find. Everything else was positiv.

Company replied


Company details

  1. Car Rental Agency

Written by the company

INTELLIGENT CAR RENTAL


Contact info

3.1

Average

TrustScore 3 out of 5

609 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(609)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast return checking and riding to the airport

Timely pickup at the airport shuttle area. Fast processing of rental car, and fast return checking and riding back to the airport using a shuttle.

May 9, 2024
Unprompted review
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Reply from CarQ

Thank you for putting your trust and confidence in our company. We won’t settle for less than the best for you!

Rated 5 out of 5 stars

Excellent service

Excellent service, kind and professional staff, very good car's condition, logical prices. We will prefer this agency again in the future!

April 27, 2024
Unprompted review
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Reply from CarQ

Thank you for putting your trust and confidence in our company. We won’t settle for less than the best for you!

Rated 5 out of 5 stars

Good experience in Athens

Good experience in Athens. Easy to book and fast to delivery, nice service

May 11, 2024
Unprompted review
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Reply from CarQ

Thank you for putting your trust and confidence in our company. We won’t settle for less than the best for you!

Rated 5 out of 5 stars

Very reactive staff

Very reactive staff. Great communication, very smooth handling.

May 12, 2024
Unprompted review
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Reply from CarQ

Thank you for putting your trust and confidence in our company. We won’t settle for less than the best for you!

Rated 1 out of 5 stars

The worst company to rent from taking…

The worst company to rent from taking into consideration that they are just brokers and we're unable to help, refund, or stick to a contract when the supplier did not approve several things like car model, condition, mileage per day, availability at terminal and so many other factors. Useless and it ruined our vacation without any help or support offered.

May 6, 2024
Unprompted review
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Reply from CarQ

Dear Mauricio Azar
You have made a general criticism without referring to the details that we have asked you to inform us of and there has been some mistake on our part to take the corresponding actions. You have not given us these details. Thank you very much.

Rated 5 out of 5 stars

Highly recommended car rental

Highly recommended car rental. Reliable service with a good cost/performance ratio.

April 30, 2024
Unprompted review
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Reply from CarQ

Thank you for putting your trust and confidence in our company. We won’t settle for less than the best for you!

Rated 5 out of 5 stars

Great experience in Santorini

Booked with CarQ through discovercars.com for hire from Santorini Airport. Didn't go for the full cover with CarQ in person, or discovercars, but instead went with Eversure for only £10.

Experience with CarQ was really good. We WhatsApp-ed their number beginning with a 6 (mobile number) to say we were a bit delayed in passport control, and they replied promptly and said not to worry, and that they would be waiting for us at arrivals.

The man at CarQ was nice and professional. He did offer us full cover with them for around 70/80 euros, but we had our own with Eversure so we declined, but it was good as he wasn't forcing us to get their cover. We then paid the 750 euro deposit using a fee-free card, and the payment was eventually reversed around 30 days later.

Before driving away, we did a car inspection with the man, and he selected areas on the paper picture of the car where there were any small scratches etc.

The Fiat 500 we were given had only done around 4000km so it was almost brand new. It was a pleasure to drive, just took a bit of getting used to with steering wheel on left and driving on right.

When we gave the car back, the same guy had a quick check over the car and had no issues. If we come to Santorini again, we will use CarQ for sure

May 11, 2024
Unprompted review
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Reply from CarQ

Thank you for putting your trust and confidence in our company. We won’t settle for less than the best for you!

Rated 5 out of 5 stars

Very Positive experience

Very Positive experience. The car wasn't new, but in a good condition. The guys from the rental station were very nice and we needed a very short time to get the car and to give it back. The transfer from/to Athen airport was also perfect. ... I will use CarQ again.

May 9, 2024
Unprompted review
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Reply from CarQ

Thank you for putting your trust and confidence in our company. We won’t settle for less than the best for you!

Rated 5 out of 5 stars

I rented a car from Athens airport at…

I rented a car from Athens airport at the best price on the market and with the condition of the car being perfect since it was new. Polite staff and good service

May 2, 2024
Unprompted review
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Reply from CarQ

Thank you for putting your trust and confidence in our company. We won’t settle for less than the best for you!

Rated 4 out of 5 stars

Good value for money and friendly…

Good value for money and friendly service. Only minus is that the car did not have international car insurance at the moment of border crossing. However, the agent reimbursed us for the cost of obtaining insurance at the border.

May 5, 2024
Unprompted review
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Reply from CarQ

Thank you for putting your trust and confidence in our company. We won’t settle for less than the best for you!

Rated 5 out of 5 stars

I had a very pleasant experience

I had a very pleasant experience, everything went perfectly smooth and the service was absolutely excellent! We were picked up at the airport and driven even back! The communication was perfect. Totally recommend!

May 3, 2024
Unprompted review
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Reply from CarQ

Thank you for putting your trust and confidence in our company. We won’t settle for less than the best for you!

Rated 5 out of 5 stars

Great service and disponibility

Great service and disponibility! We've already used their services twice and it was perfect both time!
Highly recommended!

May 6, 2024
Unprompted review
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Reply from CarQ

Thank you for putting your trust and confidence in our company. We won’t settle for less than the best for you!

Rated 5 out of 5 stars

Everything well arranged!

I rent a car here very regularly in Heraklion, Crete and it is a great experience every time! I always receive friendly help and have also good personal contact with the employees. The cars are in excellent condition! I can recommend everyone to rent a car here.

May 5, 2024
Unprompted review
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Reply from CarQ

Thank you for putting your trust and confidence in our company. We won’t settle for less than the best for you!

Rated 4 out of 5 stars

Good

Our flight was late, I put email about it and was answered quikly that it´s ok. When the flight finally arriver in Rhodes airport there was no-one with the namelabel waiting for us though they knew we were gonna be late and I had given the number of our flight. I had to call to the office and the clerk then said that we have to walk and they are not gonna pick us up anymore though we paid especially that pickup- service. We had three big suitcases and a granma in wheelchair so walking was terrible ordeal but we made it.

The staff who gave us the car was nice and took some pictures of the car as did I. Then she wanted me to sign the paper in which condition the car was but later I received an email about that writing and noticed that there wasn´t marked the car´s scratches. When I specifically asked from the woman who gave us the car where are the scratches marked she said on the yellow card in the car. I took the yellow card and there was nothing so I asked her to mark to that card the scratches. On that car there was a lot of scratches. I also emailed them the pictures of the scratches right the next day so that I could prove they was there already, just for my own safety.

When we took the car back it was quick and smooth, a man checked it and said it´s ok.

April 30, 2024
Unprompted review
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Reply from CarQ

Thank you for putting your trust and confidence in our company. We won’t settle for less than the best for you!

Rated 1 out of 5 stars

Poor service

They not informed, that rental company was changed at Rhodes, Greece. We waited about an hour at airport, but no one take us to rental post. Later we called to the office, and just then we knowed, that need to go to the other company for the car. CaerQ changed ti Rhodes car.

April 23, 2024
Unprompted review
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Reply from CarQ

Dear Vd
We would like to inform you that Rhodos Cars is our official partner, and communicated with you several times but could not find you since you gave incorrect information but you did not listen to the instructions you received for the Pick up.
Thank you very much, although you should have been more objective in your review.

Rated 5 out of 5 stars

Great service!

Great service, smooth rental, no waiting, full insurance highly recommended for a fully smooth experience. I recommend !

May 1, 2024
Unprompted review
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Reply from CarQ

Thank you for putting your trust and confidence in our company. We won’t settle for less than the best for you!

Rated 5 out of 5 stars

Top service !

We were extremely surprised in a positieve way. We had a small accident (we hit the sidewalk which resulted in a destroyed frontwheel) and half an hour later we were driving a replacement car. Super! Since we had also some damage at the back of the car we were told that you would try to claim the damaged Wheel together with the coachwork with the insurance company . Very thoughtfull and customer-friendly in our opinion. We will surely recommend your company to Friends and relatives wil are travelling to Rodos. Again: thank you very much for your outstanding service.

April 27, 2024
Unprompted review
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Reply from CarQ

Thank you for putting your trust and confidence in our company. We won’t settle for less than the best for you!

Rated 5 out of 5 stars

Everything was good and flawless with…

Everything was good and flawless with the rental. The Shuttleservice was good, and was easy to find. Would recommend this carrental service and will book again if I am coming back to Thessaloniki.

April 22, 2024
Unprompted review
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Reply from CarQ

Thank you for putting your trust and confidence in our company. We won’t settle for less than the best for you!

Rated 5 out of 5 stars

good service and good prices

good service and good communication

April 30, 2024
Unprompted review
CarQ logo

Reply from CarQ

Thank you for putting your trust and confidence in our company. We won’t settle for less than the best for you!

Rated 4 out of 5 stars

The Support of Yvonne was really…

The Support of Yvonne was really helpful to make sure that we get our flight easy and convenient. We still haven’t got the the debit back on our credit card. Three weeks is a little long as a time as we didn’t have any damages at all.

April 30, 2024
Unprompted review
CarQ logo

Reply from CarQ

Thank you for putting your trust and confidence in our company. We won’t settle for less than the best for you!

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