I arranged a 16 day car hire through CarRental8.com and when the booking came through, the car hire company was Avis. I arranged the "Quickpass" service online but when I arrived to collect the car Av... See more
Company replied
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Review summary
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Reviews shaping this summary
Signed up for a Ford Focus in Lisbon, got a Peugeot 308 that smelled faintly of dog food. Clerk shrugged, “same class.” Price stayed low, pickup line moved fast, return took half an hour because the p... See more
Company replied
Edit* After writing the below review a customer service agent reached out and corrected the mistake and they refunded the ~$130 that I had been overcharged at the counter. So I raised the score t... See more
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One car type was reserved with Car Rental 8 but when I went to check in at the Deer Lake airport (Budget) they could only provide a less than adequate replacement (downgrade).
Company replied
Company details
About CarRental8
Information provided by various external sources
Car rentals for the United States (USA), United Kingdom (UK), Europe, Latin America, Australia and other worldwide locations.
Car Rental 8 is a USA based corporation that offers car rental services in 125 Countries serving 17,000 locations. We have car rental supply agreements with major car rental companies worldwide and the ability to negotiate discount prices through booking volumes. These savings are passed on to you. To assist our customers, our website supports several languages as well as multiple currencies.
Our website has been designed to let you book a car through "Search. Book. Done." Simply type in a destination you are interested for a car rental, and it will automatically provide you a list to choose from. Select your dates, then click SEARCH. You will then see a variety of choices along with our low special rate. Choose what you need and then, BOOK your car. Fill in your personal and payment information, confirm your reservation, and you are DONE!
Car Rental 8 is chosen by more travelers because we provide the ultimate option – the CR8 Protect Package. Choose this option when booking your next rental car. The CR8 Protect Package will cover a portion of your deductible or excess in the unfortunate event of an accident or minor incidents such as windshield or tire damage. In some cases, the CR8 Protect Package may allow you to avoid paying a cancellation fee when your planned trip must be cancelled.
Go to Booking Page to start, read our Privacy Policy , or read our General Info page for more information.
Contact info
11345 Countryway Boulevard, Tampa FL, 33626, Tampa, United States
- +1-888-958-CAR8 (2278) or +1-813-343-8138
- CustomerService@CarRental8.com
- carrental8.com
3.1
Average
16K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Deal
Got a better deal for a limited time but after that it charged as a regualr rental. overall Good..!!
February 15, 2025
I booked a car for my mother and I…
I booked a car for my mother and I never got a confirmation email with my booking #. I reached out to them via a phone number (that does not work) as well through their contact portal and never got response with my booking #. I disputed the charge on my credit card prior to the reservation date and they still want to charge me the full amount. Their prices are substantially lower on Priceline, but I would totally go with another service since they cannot provide it.
February 10, 2025
Unprompted review
Reply from CarRental8
Hi Damian - Thank you for reaching out. If you booked on carrental8.com, please contact us at 813-343-8138 or customerservice@carrental8.com and we will be happy to investigate this for you. If you booked with Priceline, you will need to reach out to them directly as we are a different company. Thank you.
Best price:)
March 25, 2025
best service.
March 25, 2025
Reply from CarRental8
Thank you for the feedback. We are looking into your concerns and will reach out to you directly. We are sorry that you experienced this trouble and will either offer you a suitable alternative or cancel your booking with a full refund.
I prepaid for a car at Thrifty
I prepaid for a car at Thrifty, showed the agent at the gate my rental agreement, got a 5 passenger van instead of a 7 passenger van, and was charged and extra $294.06. I believe someone, somewhere owes me money.
March 21, 2025
Reply from CarRental8
Thank you for reaching out and we are sorry to hear that you received a 5 seater rather than a 7 seater van. We will be happy to investigate your concerns with the supplier and will reach out to you directly.
great so far except for invalid loyalty code Erica provided
great so far except for invalid code Erica sent Will update after trip
March 23, 2025
So far-- so good.
March 22, 2025
Unprompted review
Reply from CarRental8
Thank you for reaching out. We see that your booking was cancelled with a full refund as "travel plans changed". We will reach out to you directly to gather more details and address your concern.
Excellent service
March 21, 2025
Jason did a great job
Jason did a great job. He was able to modify my reservation quickly and efficiently. Very easy to understand, he gave clear explanations.
March 21, 2025
best price comparing to all others
March 19, 2025
difficult company to work with.
good enough overall, but customer service is very poor. No receipt was issued. They took my payment immediately before the rental took place, and told me that a receipt could not be issued until after the rental took place. Rented from Budget. Budget said $0 due since rented thru a third party, so no receipt from them. Took lots of digging online to find a phone number that
worked. Finally got ahold of the company and they have promised a receipt within 4-5 days now. Will see if they come through.
Update on 4-27-25: the company has not sent a receipt. They have the worst service I have ever encountered. I will never use their service again and cannot recommend them for you unless you enjoy frustration and disappointment. If you do enjoy those things may I recommend you try some counseling. It will do you good.
Update 4-28-25: they sent a receipt today. Finally came through. Good for them!
March 16, 2025
Unprompted review
Reply from CarRental8
Thank you for reaching out and we are very sorry to hear that you did not receive your car rental receipt. It seems that our agent sent the receipt to you on 3/19/2025 and we are looking into why you did not received this. In the meantime, we are sending the receipt to you today via e-mail. Thank you for your understanding.
Used in the past without issue
Used in the past without issue, but found that they'd incorrectly tagged AGP - Malaga and Niza as in-terminal when it was a shuttle.
They need to be more accurate full stop!
March 18, 2025
Unprompted review
Reply from CarRental8
Thank you for the feedback and we appreciate your bringing this to our attention. We are investigating your concern and will make any necessary changes on the site. In the meantime, we sincerely apologize for any inconvenience caused.
Used it several times in MIA and always…
Used it several times in MIA and always great!
March 18, 2025
Reduced from 5 to 2 (and now to 1)
After an initial 5* review, when they went above and beyond to assist me with an issue that was not their fault, I have been extremely disappointed. The rental company they were the broker for has not refunded a fuel deposit after more than 4 months of persistent emails. At first I was told I had to wait 30 business days, and now all I'm getting is form responses saying they haven't hear back from the supplier.
TO CLARIFY (subsequent to CarRental8's reply here), I have been emailing CarRental8, and they repeatedly palm me off saying the supplier has not responded (which they are now doing here too).
March 17, 2025
Unprompted review
Reply from CarRental8
Thank you for the follow-up. We are escalating the issue with the supplier's management team and hope to have a resolution for you as soon as possible.
User friendly website.
March 14, 2025
Unprompted review
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