Cars Scanner Reviews 

226
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

My husband is disabled so at home he drives a car where the pedals are switched around. Needles to say it is difficult to find a good rental to suit our needs. Carscanner were very efficient and found... See more

Rated 5 out of 5 stars

Excellent service for car rental in Europe, America, etc. It helped me a lot to save time on finding a car during my vacation in China. A large assortment of cars with a wide range of prices, there... See more

Rated 1 out of 5 stars

I still haven't received the refund of 257 EUR. Company thinks that it is a bank, and it can leave my money for the whole month without explanation. I'm an expirienced traveler and no one company has... See more

Rated 1 out of 5 stars

Very dishonest! We booked an economy car (5 seats and 2 luggage) and got a mini car (4 seats and 1 luggage) and cars-scanner claims that they are of the same category when it clearly isn't - even as d... See more

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3.6

Average

TrustScore 3.5 out of 5

226 reviews

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3.6

All reviews

(226)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Now no agencies

The options that you are offered and the options that you find by yourself are always different. Recently I've been looking for options to go on vacation. I've decided to go to the agency (I've had no time at all). But when they've offered to reserve a car that would cost as a third part of that car for a week, I've been shocked. I've gone to the popular site and not only found, but also rented the required car at the ridiculous price.

January 12, 2018
Unprompted review
Rated 1 out of 5 stars

Terrible custmer care + Pricing was not honest

Pricing was opaque - when I arrive at the pickup location was informed that there were a number of mandatory and quite expensive items that were not included in the voucher received from CarScanner. I contacted customer care countless times and in every one of them I was told that there was nothing they could do. In short, not reliable Company with a customer care that is beyond bad. Stay away, unless you want to get a final invoice twice as expensive as the price Car Scanner advertises.

January 10, 2018
Unprompted review
Rated 1 out of 5 stars

paid £186 on line for 12 days in …

paid £186 on line for 12 days in Ireland last June only to pay another £467 pounds at the the desk at Dublin airport for add on's paid twice for insurance even though it said no more payments on voucher, thanks car trawler for messing up our holiday.

October 9, 2017
Unprompted review
Rated 5 out of 5 stars

For me

For me, I believe it's the best and trusted car rental dealer for finding cars all over the world. I've travelled much and almost evert time I rented cars with its help. And when I had problems with rental companies cars-scanner support professionals always settled the issues quickly and well.

October 6, 2017
Unprompted review
Rated 5 out of 5 stars

The website is good and beautiful

The website is good and beautiful. For me interface is important too. Concerning the service it's very well organized. The quick search allows to find as many cars as possible, prices are good and the team itself is always ready to answer all questions.

September 19, 2017
Unprompted review
Rated 4 out of 5 stars

The booking process was easy and fast

The booking process was easy and fast, the car rental iteslf was ok. No issues at all except the fact that after our arrival to get the car, they had not exactly the car we booked. Nevertheless, they offered us another similar car. That was ok.

September 18, 2017
Unprompted review
Rated 5 out of 5 stars

Great prices.

Great prices.
I rent a car in Madrid for only 5 eur per week!
But local office "Goldcar" sold me extra insurance for 12 eur per day ;))
totally 84 for insurance and 5 for the car = 89 eur per week ))
Anyway, great deal

September 7, 2017
Unprompted review
Rated 1 out of 5 stars

Very dishonest

Very dishonest! We booked an economy car (5 seats and 2 luggage) and got a mini car (4 seats and 1 luggage) and cars-scanner claims that they are of the same category when it clearly isn't - even as displayed on their own website. Can't bother taking legal action, just will never use their service again. This has never has happened to me before. Stay away.

August 31, 2017
Unprompted review
Rated 5 out of 5 stars

This friendly service helped me

This friendly service helped me to find my best option of car rental. I could choose in a list of cars in Drezden and booked the cheapest one. They had good discounts. Good economy. Delicious experience of this trip was in many ways due to this website. Surely, i'll use it next time.

July 9, 2017
Unprompted review
Rated 3 out of 5 stars

Mainly good but significant communication failures

Initially I booked a hire car from Gold Car for a holiday in Malta via Cars Scanner. My initial feedback is good: the website is clear, the price of the car hire from Gold Car beat all the opposition by miles. The telephone operator was always polite and helpful on the times I rang.

The friction and unhappiness occurred post booking. 48 hours before our trip I realised I had misplaced the PIN number of the credit card. I rang both Gold Car (who were utterly useless and simply recommended taking out a vastly inflated insurance policy) and Cars Scanner who gave several sensible suggestions. Due to the dreadful experience of my communications with Gold Car I did not want to give them more money and agreed with Cars Scanner to move (at no extra charge - a kind concession) to Rhodium. My experience with Rhodium was the worst car hire experience in 30 years of hiring cars abroad (see separate review).

My criticism of Cars Scanner is that they did not disclose that Gold Car and Rhodium are fundamentally the same company and it is improbable they did not know this given how easily I checked this upon our return plus when I completed the Cars Scanner feedback questionnaire I asked for someone to contact me and supply evidence to support a number of assertions made by staff at Rhodium regarding information I would have been given by them: to date no response from Cars Scanner.

July 9, 2017
Unprompted review
Rated 5 out of 5 stars

Amazing was my trip to Netherlands

Amazing was my trip to Netherlands in many ways due to cars-scanner's service. They provided me with a good car at a very reasonable price. So, I enjoyed my travel and was so much happy. Order Nl5439827563

June 8, 2017
Unprompted review

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