New Again Reviews 

52
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Amazing company.I put my trust in Gary,Matt and Alfie,they did an amazing job of restoring my 22 year old Mercedes clk convertible.Their attention to detail is above and beyond ,giving me updated vide... See more

Rated 5 out of 5 stars

People come from all over the country with their vehicles to visit Gary and his team. They are perfectionists who were almost obsessive in their determination to track down and repair the source(s) o... See more

Company replied

Rated 1 out of 5 stars

Fixed my leak but my car came back with damage to my back bumper and my front electric windows haven’t worked since I got my car back when I contacted them they sent me photos enhanced to look like... See more

Company replied

Rated 2 out of 5 stars

Been using this car wash for a few years now as I like using the jet wash myself. Visited there the other day and was shocked by the price increase. So the jet wash machine is now £1 per minute, co... See more

Company details

  1. Auto Restoration Service
  2. Car Detailing Service
  3. Car Service
  4. Self-Service Car Wash

Written by the company

We make cars like new again! Essex premier restorative Valeting Service, Ceramic Coating Specialists. Leather upholstery restoration. Convertible roof cleaning and weatherproofing. End-of-lease-inspections, car water ingress specialists, full range of Smart Repair services for Essex and UK.


Contact info

4.1

Great

TrustScore 4 out of 5

52 reviews

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No recent history of asking for reviews

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4.1

All reviews

(52)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

New Again

My Ford Fusion is now eleven years old and was badly in need of an interior clean. I was recommended to use New Again who on dropping in to book I found to be courteous
and competent offering me an immediate service as they had had a no show. Today I collected my car and was impressed with the result and found they had gone beyond the agreed work at no extra cost.

June 9, 2022
Unprompted review
Rated 5 out of 5 stars

Had water leak ingress in my 2007 Audi A4

Took my car in last week to New Again as I had found out about them and their water leaks expertise via some Google searching. The whole process was very professional, from the initial phone consultation questions to the actual diagnostics and repair of the water leak. They even sent me a video after the initial appraisal and at the completion of the work. Both Gary and James were very friendly, and James even recommended a lovely café across the road from them where I bought a very nice breakfast!

March 10, 2022
Unprompted review
Rated 5 out of 5 stars

Had a Problem with my soft roof top it…

Had a Problem with my soft roof top it was dirty and it had been re-dyed leaving patches which just looked awful. I could not find anyone that I trusted to fix it until I came across New Again on the website.They looked very sincere and I thought I'll give them a go. At first i was not happy with the result, I had a chat with Gary the owner and he soon fixed the problem with no hesitation. I also met Conner who looked after me and worked hard to wash all the dirt and dye off . Conner managed to clean it and reproof it..He gave me the best job that he can deliver. My sad soft roof top looks a lot better and I would recommend anyone wanting their car to look good again look no further. Just give New Again a call and they'll fix it for you. Thanks again to the New Again Team and good luck.

January 28, 2022
Unprompted review
Rated 5 out of 5 stars

Thanks for repairing the water leak on…

Thanks for repairing the water leak on my Silver Ford Focus During the Christmas Holidays. There has been some downpours of rain and the car is still dry. I Will definitely travel from Wolverhampton again if I have any leaks in my car.

January 10, 2022
Unprompted review
Rated 5 out of 5 stars

Mercedes ML Water leaking into car

My 2011 M class has suffered from condensation forming on the windscreen for years and this year I decided to get it looked at.I found new again through a web search and arranged to take the car into them to try and find out where the water was getting into the car.My car as I probably expected wasn’t an easy fix!I found New Again’s approach to finding where the water was getting in(multiple places in my case) transparent, thorough and they kept me informed of their progress, although hindered by chasing Mercedes for parts.It was not a cheap fix in my case but it was money well spent as this winter as yet I have not needed to scrape the inside of my windscreen nor has it needed wiping over every morning. I would totally recommend New Again to anyone who needs a water leak sorting out but beware you could be opening up a huge can of worms on the way!! 10 out of 10 guys huge thank you!!

December 4, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Just bought a 65 plate Audi A5 Cabriolet and the hood was looking a bit scruffy. Brought it to New Again and they cleaned and nano protected it .. I’m very pleased with the result and will definitely be using their services again.
All the people who I spoke to were very knowledgeable and happy to provide advise ..would definitely recommend.

September 3, 2021
Unprompted review
New Again logo

Reply from New Again

Many thanks for taking the time to write this great review.

Rated 5 out of 5 stars

Customer focused service

Accidental clean dealt with promptly and efficiently. Can highly recommend Gary and his team at New Again. Outstanding customer focused service. Thank you

August 2, 2021
Unprompted review
Rated 5 out of 5 stars

My car looks new again

Due to the pandemic my car was neglected abd the roof had turned green from black and whilst my car was parked up someone scretched it. Took it to new again and they did an amazing job on my car the roof is like new and the scratches have all disappeared. The team were really friendly and professional and the customer service was amazing. Will definitely take my cat there again and recommend them to everyone. Thank you for the amazing work you did on my car

July 14, 2021
Unprompted review
Rated 5 out of 5 stars

Had a water leak in my Astra and mould…

Had a water leak in my Astra and mould had started to grow. Had to drive over an hour to get to New Again, but it was worth it! They did a thorough inspection and sent a video to me highlighting all the leaks (there were several) with an invoice of recommended work. They fixed all the leaks and dried the car, the work was completed promptly and professionally with a full written report. I have had my car back for a week and checked all the areas that were leaking after two rainfalls and so far my car has remained dry. I would recommend them if you want your car leaks fixed as they know their stuff.

February 27, 2021
Unprompted review
New Again logo

Reply from New Again

Thank you, glad we could be of service.

Rated 5 out of 5 stars

Very happy after having water drained…

Very happy after having water drained from our B Max and all carpets dried out. After a few weeks noticed the rear sliding door was not working properly so took it back and Gary sprayed all the springs on the door now working well would recommend to others

January 30, 2021
Unprompted review
New Again logo

Reply from New Again

Thank you, Colin, glad to have been of service.

Rated 5 out of 5 stars

Had my convertible roof cleaned with…

Had my convertible roof cleaned with Nano protection. Looks better than when I bought it. Great service and knowledgeable. Would definitely recommend.

January 19, 2021
Unprompted review
New Again logo

Reply from New Again

Thank you, so glad you were happy. =D

Rated 5 out of 5 stars

Problems solved

Someone threw a plastic bottle with water inside at my car when I was driving - result scuffs and dent to bonnet, autoprotect would not deal with flat surfaces on bonnet - New Again resolved scuffs and found another dent, although difficult to get to dent (they even found another one) managed to remove dents and polish out 90% of scuffs, almost invisible to the naked eye, looks great, charged a fair and reasonable price, quick repair. Gary and staff very friendly and helpful, would highly recommend

November 23, 2020
Unprompted review
New Again logo

Reply from New Again

Thank you for the review Sandy. It was a pleasure.

Rated 5 out of 5 stars

Found 3 water leaks in interior of the…

Found 3 water leaks in interior of the car very quickly ( they knew what to look for and where) and the remedial work was carried out quickly and professionally.Very satisfies.

October 28, 2020
Unprompted review
New Again logo

Reply from New Again

Thank you Chris

Rated 5 out of 5 stars

Ceramic coating

Just had Matrix Black applied to my white XC40. Amazing results, the coating has added a pearlescent finish to the paintwork and it looks truly stunning. Honestly it's better than new.
Many thanks all - superb job.

August 20, 2020
Unprompted review
Rated 5 out of 5 stars

Gleaming paintwork!

Brilliant! describes my car paintwork now that I've had a Matrix Blue ceramic treatment @ New Again. It also describes the service these great guys delivered.

3 weeks on, I haven't washed the car and it's still gleaming - I can't stop looking at the paintwork and it's really turning heads!

Get in touch with Gary and see what these guys can do for you...you'll be glad you did.

July 24, 2020
Unprompted review
New Again logo

Reply from New Again

High praise indeed! It's an amazing product.

Rated 5 out of 5 stars

Really pleased with the results for my…

Really pleased with the results for my Aston Martin, detailing work was outstanding, would definitely recommend.

July 20, 2020
Unprompted review
New Again logo

Reply from New Again

Thank you, it was a pleasure to work on such a lovely car.
We have written an article about it here: https://cars.newagain.co.uk/blog.asp?tag=&id=25

Rated 5 out of 5 stars

roof restoration

Excellent customer Service and knowledge , did not expect my 15 year old BMW roof to come out looking brand new, to my delight it did ! Very happy with the work. Definitely glad I chose New Again. Will be using again should I need to in the future.

May 31, 2020
Unprompted review
New Again logo

Reply from New Again

Thank you!

Rated 1 out of 5 stars

Fixed my leak but my car came back with…poor

Fixed my leak but my car came back with damage to my back bumper and my front electric windows haven’t worked since I got my car back when I contacted them they sent me photos enhanced to look like it was there before and my windows they just sent me a link from there site they just make excuses.
Offered to just patch spray or if I wanted to pay half £195 to get it repaired properly.
I am seeking legal advice now poor after service

April 28, 2020
Unprompted review
New Again logo

Reply from New Again

When a customer goes through our service, we ask them a series of questions, including asking if they have any electrical problems. The customer told us they had problems with their electric window at the beginning. Electrical problems are very common on cars that leak and are full water.
The problem with the car was caused by crash damage and the car was brought to us with a bumper that had just been bought from a breaker's yard. We take photos of the car when it arrives, and in the photos you can clearly see that the damage was already on his replacement bumper. We offered to repair it for half price because he clearly hadn't realized that the bumper was already damaged until we sent him the photos.
Although we can demonstrate that we are not responsible for either of these problems, our offer still stands that we are willing to help out should Donald wish to come back to us.

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