wizzair.com Reviews 

As a frequent traveler who has experienced countless flights with various airlines, I feel compelled to share my recent nightmarish encounter with Wizz Air. This scathing review serves as a warning to fellow travelers who value their time, money, and overall peace of mind. Brace yourself for a tale of incompetence, broken promises, and an utter lack of customer care.

Let's begin with the initial offense: the cancellation of our flight without any plausible reason. We got an email the morning of our departure so we rushed to the airport to get some clarity only to be informed that your flight has been abruptly scrapped. Shockingly, Wizz Air failed to provide any legitimate explanation for this cancellation, leaving passengers bewildered and stranded without any clue as to what transpired behind the scenes. Additionally, they didn't have an option for both me and my partner to fly out until 3 days later which wouldn't work because of our work schedules.

In a desperate bid for assistance, I reached out to Wizz Air's customer service while at the Palma airport. Little did I know that I was about to embark on an infuriating journey of unhelpful agents and contradictory statements. Despite assuring us that we would be reimbursed if we chose to book an alternative flight outside their company, this turned out to be nothing more than a hollow promise. They had no intention of honoring their commitment, leaving us in a state of financial uncertainty and deep disappointment.

Refusing to give up, we sought professional help from an external company, hoping they could navigate the treacherous waters of Wizz Air's reimbursement process. Unfortunately, this only added insult to injury. Nine long and arduous months later, we are still fighting for the reimbursement we rightfully deserve. It is inconceivable that an airline, claiming to value its customers, could display such a blatant disregard for their responsibilities.

Wizz Air's inability to provide a backup flight for three days highlights their lack of contingency planning and their disregard for the inconvenience caused to their passengers. Furthermore, their callousness in denying our rightful claim and subsequent inability to fulfill their obligations demonstrates a disturbing level of unprofessionalism and an alarming lack of transparency.

Traveling should be an enjoyable and stress-free experience, yet Wizz Air has turned it into a nightmare. Their cancellation without reason, broken promises, and refusal to reimburse the amount we paid for an alternative flight have left us feeling betrayed and disillusioned. It is my sincere hope that this review will serve as a cautionary tale to potential passengers considering Wizz Air, urging them to explore alternative options and spare themselves the agony we endured.

In conclusion, I strongly advise against choosing Wizz Air for your travel needs. Their lack of accountability, unreliable service, and poor customer care make them an airline that should be avoided at all costs. Spare yourself the headaches and frustrations that come with dealing with this unscrupulous company.

read there terms first, the seat comfortable was accepted, its totally budget airline so they will try to take more money if you did mistakes.

the problem is their call center, very slow response 30 mins waiting in international call, it cost me more than the ticket price.

i didn't face any issues. but my friend his flight get canceled he was with his kids, the problem here this airline only will refund your money and you have to figure out how to go back, so if you have flight to catch or importing meeting i don't recommend you to travel on it.

always my advice if your travelling with them to have two separate hotel booking , so incase your flight canceled you have time to cancel your second booking without losing your full money.

again read there terms so you don't end paying extra

This is the most unreliable airline, you don't get your money back when your flight is cancelled

SCAM, these people deliver you 3 hours late, unable to collect a car as the local office has closed, then refuse to cancel of refund after you make expensive alternative arrangements. This company are fraudsters & scammers & this is not a genuine business, they operate outside of statutory laws & rip off customers on a routine basis. AVOID

don't trust this company like to take your money but when they should be paying you it back. beause it was there fault to cancel flight. dont want to. moron's
wizzair

Wizzair have just crawled out of paying compensation using a technicality regarding a 31/2hour delay. According to EU legislation if the delay is more than three hours and the fault of the company etc. etc. they should pay. The pilot actually said that there was a fault in the plane which belongs to Wizzair. JUST A WARNING. DO NOT EXPECT A DECENT SERVICE FROM WIZZAIR.

Can't get our money back....we applied for the refund of EUR 650, due to their schedule of our itinerary ...and I don’t know how long is going to take or when we are going to have our money back…

Rip off, no help when trying to cancel/change dates due to my broken knee and not being able to take holiday.
Refunded me £0.00.
No compassion, just straight away cancelled flights.
I booked through Opodo (Big mistake there, their review is coming after this one)
Been trying to change flights with easyjet who a week on have still not got back to me, yet i sent all medical proof to them and asked them to credit or voucher so i can book later in the year when knee is fixed (Their review coming shortly too)

LESSON Learned, do not use opodo and do not use wizzair.com

Total scam, I did not recieved money back for no-show, there is no one to contact and policy is unavailable to read even. SCAM SCAM SCAM

AVOID AVOID AVOUD. I can’t give zero stars or I would, whoever’s running this circus needs to get on Trust-pilot and see what an absolutely terrible job they are doing of running an airline. I booked a hotel and flights last August 2021, for a 10 day holiday, WIZZAIR have now decided to move my flights forward by 2 days but not the return flights so they’ve decided to turn my 10 day holiday into a 12 day holiday…. cool whose going to pay for that and mess my employers around leave wise HOW IS THIS COMPANY IN BUSINESS the staff are rude they overcharge on phone lines, seats etc. etc. you pay to go to a circus you get clowns running it DISGRACEFUL

AVOID flying with wizzair if you can,and especially avoid renting a car through them because all the car rental companies they are working with are SCAMMERS. Do your research, read the reviews,do NOT rent a car through them becauze you will regret it.

This company is an absolute rip off. I had wizz flex with my flight in December and this option offers the possibility to cancel your flight and request a full refund. But I cancelled on the app and also rang them. Nobody answered and neither the app is functioning properly. It is blocked on " cancellation in progress" since December. When I finally managed to speak to someone in January this year, they said they can't refund, because I didn't cancel in time !!!!!!! Now you can only imagine my frustration, as all this wasn't my fault. They have technical issues with the app and also nobody answered the phone !!!!! They just refunded 100 out of 300. After long debate !!!! Is still not fair!!!! This company should go bankrupt. I k ow in these times everyone wants money for free !!!!! But goddamit, not hard worked money!! I m only a healthcare assistant!

This company is a absolute joke. I have been arguing for a refund for a while,I finally got it approved by them and after so many reminders and escalations sent I have received a reply saying that my bank rejected refund. Unfortunately this is a lie and they have not even apologised for messing it up. I will never use them again as their customer services is terrible and I have lost money because of their poor service

DO NOT USE THIS COMPANY!!!
My family and I had to cancel our trip at the 11th hour, due to Covid-19 quarantine requirements in the country we were travelling to. At best I hoped that Wizzair would issue me with a voucher to re-book on another flight or at worst, I expected to pay some sort of cancellation fee (a fair and proportionate one). However, from our £580.02 total flight costs, we were refunded only £18.57!!!! So that’s over £560 of cancellation fees!!! Then to make things worse, I was told that I could not have the refund sent to my bank account, as it can only be used on another Wizzair product! They have stolen all of my money!!!
DO NOT USE THIS COMPANY!!!

Simply the WORST air line company on this planet.

Bad service, expensive (yes after all extras they charge you) and unfriendly staff is what this company is offering you.

Staay away is my advise.

We have recently booked a car via Wizzair can rental company with insurance company Alamo. Upon arrival to Bucharest, I already knew that we got scammed because there was no wizzair car rental stalls, but a car insurance company called Alamo , instead .we were told by the company, that we can't make a contract because we don't have a credit card.I thought it's not gonna be a big deal because i paid the full rent plus the full insurance because, before i made the transfer, it's not stated that we need to pay the reimbursible guarantee which must be paid through a credit card. When the transfer is done , only then did i know that i need to pay the 1700 euros guarantee thru credit card. We clearly got denied , after hours of insisting to have it done thru debit card or cash payment .We were stuck at the airport in the COLD with a 14months old sick baby. We called the number indicated in the website but we're told that the contract was breached because we don't have a credit card and as result we can't have our money back and we were forced to go out of the airport in the midst of cold ,with heavy baggage in hand and a sick child. We sought another car rental company in order to be able to drive home.
It's so appalling that these companies WIZZAIR CAR RENTAL AND ALAMO exist in the Internet where in fact it's a SCAM.

My wife was travelling from Kyiv to London Luton in the end of August and she bought a window seat when making the booking. However, during the boarding process at the airport, Wizzair staff changed her seat to a middle one without giving any prior notice, they just used a ballpoint pen on my boarding pass to manually change the seat number (which she retained). As a result, she was seating next to a massive guy and was squeezed into her seat during the flight which made her journey very uncomfortable to say at least. As we contacted Wizzair later, we eventually received a reply from a guy called Artem Dmytryn who suggested sending a scan of the boarding pass, which she did.

After several back and forth emails where Wizzair claimed they had contacted the airport staff but who did not confirm the incident took place, they offered to compensate the cost of purchasing the seat but shortly sent a follow up email saying that upon the second consideration, they decided that they would not reimburse.

Totally appalling service and lack of customer care from the airline and its customer relations reps. Best advice is to take video of whatever they are doing at the airport and make them famous. Beware!

The worst airline on the face of this planet. We couldn't check in online because their stupid app was not working and had to pay for airport check in. When confronted, they said they needed proof, we showed them the issue in the app and then said we still have to pay because it had to be from 3 hours ago

I bought 2 tickets online through e-banking on the 26th in the afternoon , this losers did not send me any confirmation or email , nothing at all , it's been 5 days , you lousy creatures , how long do I have to wait ?
If you continue keeping me waiting I'll call my bank to get my money back , Jesus ...this scammers ...

An awful airline, I would never use them again. The online booking didn't work, it said 'not recognised' when I entered my flight details. When I turned up at the airport I was charged 130 Euros for not booking online even though it was their system error.

It is a scam to get more more out of customers. Don't use them!

I called their customer services help line, needless to say they wouldn't help.