CARS24 India 

This company’s rating is unavailable due to a breach of our guidelines.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Based on my personal experience, please be cautious while dealing with Cars24-related registration calls. I was asked to pay registration charges for local and India-wide services, and later received... See more

Company replied

Rated 5 out of 5 stars

We have raised ticket post purchasing from Car 24 because we were facing issues with the steering movement. We got Sudip Smith Paul assigned for the service of the car. With due diligence we are so... See more

Company replied

Rated 2 out of 5 stars

In the name of compulsion the charge extra amount on maintenance services which they don't do anything. when we checked engine oil, we found out that it was not at all replaced as against their clai... See more

Company replied

Rated 3 out of 5 stars

Was compelled to buy the Pro package to get more prices across India. Got exactly 0 offers - instead sold on Spinny which was much more organised and persistent in keeping in touch. Cars24 did refu... See more

Company replied

Company details

  1. Motor Vehicle Dealer

Written by the company

CARS24 is a next generation ecommerce platform for pre-owned cars. We provide the best experience for car buyers by offering a wide assortment of certified cars that are home delivered in a click of a button while sellers get the best price of their vehicles in less than 1 hour.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mr.Sethuraman had visited today and…

Mr.Sethuraman had visited today and inspected the vehicle Im very much satisfied with his professional approach and provided genuine solution...

November 13, 2025
Unprompted review
CARS24 India logo

Reply from CARS24 India

Thank you, Rajesh. We’re pleased to know that Mr. Sethuraman’s visit and inspection met your expectations and that his guidance was genuinely helpful. #CARS24Crew

Rated 5 out of 5 stars

Excellent work by the team

Excellent work by the team
Cars 24 Engineer Mr Nilesh Kende

November 13, 2025
Unprompted review
CARS24 India logo

Reply from CARS24 India

Thank you for your feedback, Aryan. We’re glad to hear that our team delivered a great experience and was able to assist you effectively. We will be sure to share your compliments with them. #CARS24Crew

Rated 5 out of 5 stars

Santosh was very helpful and had good…

Santosh was very helpful and had good experience

November 13, 2025
Unprompted review
CARS24 India logo

Reply from CARS24 India

Hello Pravin, thank you for your feedback. We’re glad to hear that Santosh was helpful and made your experience positive. #CARS24Crew

Rated 5 out of 5 stars

Sold my car at a great price recently…

Sold my car at a great price recently during diwali. rc transfer has also been completed almost within 25 days! rc was the main reason i didnt want to sell to a local dealer. Very happy with my decision to sell to cars24.

October 10, 2025
Unprompted review
CARS24 India logo

Reply from CARS24 India

Hi Ambika! That’s fantastic to hear. We’re so glad you had a smooth and satisfying experience selling your car with us, and that the RC transfer was completed quickly. Thank you for trusting Cars24. #CARS24Crew

Rated 1 out of 5 stars

Car scam hiding repairs

I had a bad experience they literally fooled customers while buying a car. What was they given information about that car has some issues they hide and manage while selling. After few months how I got scammed. It has more repairs. Don’t take warranty or insurance from them. That warranty was shit. Nothing covers but while buying a car they said it will cover everything. Please don’t get scammed.

February 13, 2025
Unprompted review
CARS24 India logo

Reply from CARS24 India

Hi Arjun, we’re really sorry to hear about your experience, and we completely understand your concern. Please share your registered contact details by filling out this form: https://bit.ly/CARS24Cares
, so our team can look into this in detail and assist you further.
#CARS24Crew

Rated 1 out of 5 stars

Scam detected

Scam detected
Whatever is mention prices on websise tgat is wrong once you reach there you will find hidden charges. Just recently my frnd Arif Subhan also waste him time for this unprofessional company . Company chat agents are only will say which is on website but in reality once you will go you will find hidden charges which is sane like car price . Totally useless company . Make a deal with some professional company

November 12, 2025
Unprompted review
CARS24 India logo

Reply from CARS24 India

Hi Naina, we’re sorry to hear about your experience and appreciate you bringing this to our attention. We’d like to understand what went wrong in your case. Please share your registered contact details by filling out this form: https://bit.ly/CARS24Cares so our team can investigate the matter and assist you further. #CARS24Crew

Rated 1 out of 5 stars

MISS COMMITMENT

MISS COMMITMENT . MISS GUIDANCE IN REALITY VS MENTIONED ON WEBSITE.
Just Recently my friend Subhan Arif got very bad experience from them . They are just providing wrong information only to bring customer in to the office and trying to take down payment or selling without finance. They are telling this much hidden charges which no one will accept so they will try to sell without finance.
they have sales target because of that they are just manupulating people .Not professional company at all

November 12, 2025
Unprompted review
CARS24 India logo

Reply from CARS24 India

Hi, thank you for sharing this feedback. We’re sorry to hear about your experience. At CARS24, we strive to maintain transparency and never want our customers to feel misinformed or pressured.
We’re reviewing this internally and would appreciate the opportunity to look into it further. Please share your registered contact number by filling out this form: https://bit.ly/CARS24Cares #CARS24Crew

Rated 1 out of 5 stars

1 star is also more than there service.

1 star is also more than there service.
As there is no more options to remote 1 start so I am giving whatever is the worst . Their service is not even deserving for 1 start even . I had an bad experience with them because of that I have written a review and I receive emails and call and I feel they're going to resolve my issue. The issue was provided information which make me hopefully that was totally wrong and it was twice when I used customer chat to confirm if I am illegible to get car they confirmed yest I can . Once I reach they didn't even explain and said you can't . Even I don't know the reason and I was my time . After my complaint I received a call from their agent Mr Umair who informed me very clearly that there's always hidden charges . Imagine the hidden charges is similar to car amount which makes the price double. And he told me they're not mentioning the hidden charges to get attraction from customer to visit us only . And he also inform me that chat agents are also not informing all correct information because because there target is to bring customer.
I was shocked that where is the customer service than ? You guys are only scamming to bring client and at the end they'll surprised from your policy and your service and they'll go back and waste there time . Very bad service and bad experience. Please guys find good and well performer company which is trustable

November 12, 2025
Unprompted review
CARS24 India logo

Reply from CARS24 India

Hi, we’re truly sorry to hear about your experience. This is not the standard we aim for, and your feedback about communication and transparency is concerning to us. We’d appreciate the chance to look into this. Please share your registered contact details here so our team can assist: https://bit.ly/CARS24Cares #CARS24Crew

Rated 5 out of 5 stars

Sethuram he is good at his work

Sethuram he is good at his work
Issue was resolved perfectly in good timing

November 11, 2025
Unprompted review
CARS24 India logo

Reply from CARS24 India

Hi Adhil, thank you for your kind words! We’re happy to hear that Sethuram and team provided you with timely and effective service. We’ll be sure to share your appreciation with them. #CARS24Crew

Rated 1 out of 5 stars

🚫 One of the Worst Car Selling…

🚫 One of the Worst Car Selling Experiences Ever — Beware of This App!

I had a terrible experience using this app to sell my Hyundai i10 (2012). They advertised a free inspection, but after inspection, I was charged ₹349 without prior notice.

Then, they quoted only ₹80,000 for my car — far below market value. Soon after, I started receiving 6–8 spam calls every day from their team, pushing me to list my car on their so-called C2C marketplace, promising a refund if I didn’t get a suitable offer within 7 days.

Once I listed, they started charging ₹50 per contact number — both numbers I paid for were switched off. When I asked for a refund, they refused, saying I had “received 3 offers,” even though they were fake or possibly placed by Cars24 themselves to make it look like interest existed.

Their salesperson disappeared, and customer service was completely unhelpful.
In short, this app seems more focused on making money from users rather than actually helping them sell their cars.

I ended up selling my car on OLX for ₹1.5 lakhs — a smooth and genuine experience.
👉 Strongly advise everyone not to fall for this scam.

November 6, 2025
Unprompted review
CARS24 India logo

Reply from CARS24 India

Hi Roshan! We’ve already shared the details via email. Please have a look at that for more information. #CARS24Crew

Rated 1 out of 5 stars

Car24 .. lier..and worst service

I called Car24 last month for my car’s valuation. After the inspection, the team told me I would have to pay to get the valuation amount, even though it was never mentioned before. I declined at that time because I didn’t want to pay extra

Today, I received another call from Car24. This time, they clearly said, “No charge will be applied, trust me.” Based on that assurance, I agreed. However, after they test-drove my car and completed the valuation, they again asked me to make a payment to see the amount.

When I spoke to the manager, he said, “You have to pay if you want to get the valuation amount; the rest is your choice.” This is very misleading and wastes people’s time.

I expected transparency, not hidden conditions. Please confirm everything in writing before you visit Car24 — verbal promises may not be reliable.

November 10, 2025
Unprompted review
CARS24 India logo

Reply from CARS24 India

Hi Isha, we’re really sorry to hear about your experience. This isn’t the kind of service we strive for. Please share your details here https://bit.ly/CARS24Cares so that our team can look into this and assist you further. #CARS24Crew

Rated 5 out of 5 stars

Sethuram from Cars24 came for a…

Sethuram from Cars24 came for a inspection and his work was good!

November 10, 2025
Unprompted review
CARS24 India logo

Reply from CARS24 India

Hi Vijay, thank you for your feedback! We’re glad to know that Sethuram provided good service. We’ll make sure to share your appreciation with him. #CARS24Crew

Rated 1 out of 5 stars

Tried to sell me a accidental car.

November 1, 2025
Unprompted review
CARS24 India logo

Reply from CARS24 India

Hi Palash! We’re sorry to hear about your concern. At Cars24, every car undergoes a thorough inspection before being listed. We take feedback like yours seriously and would like to look into this further. Please share your contact details here: https://bit.ly/CARS24Cares
so that our team can assist you. #CARS24Crew

Rated 5 out of 5 stars

After sales service by warranty

Swarup Maity was very helpful and I am very much satisfied with his service

November 8, 2025
Unprompted review
CARS24 India logo

Reply from CARS24 India

Hi Kanchan! Thank you for taking the time to share your feedback. We’re pleased to know that Swarup Maity provided great support and ensured everything went smoothly. #CARS24Crew

Rated 5 out of 5 stars

Service excellent

Service excellent. Problem resolved nice

November 8, 2025
Unprompted review
CARS24 India logo

Reply from CARS24 India

Hi Velu, we’re happy your issue was resolved to your satisfaction. Thank you for choosing Cars24! #CARS24Crew

Rated 1 out of 5 stars
CARS24 India logo

Reply from CARS24 India

Hello Abhishek! We’re sorry to hear about your experience and understand your concern regarding the charges. At Cars24, we strive to provide transparent and reliable service. To help us look into this matter and assist you further, please share your details here: https://bit.ly/CARS24Cares so that our team can investigate and resolve this promptly. Thank you for your patience. #CARS24Crew

Rated 4 out of 5 stars

Great

Great, good car in budget. Great service during comprehensive warranty.

November 8, 2025
Unprompted review
CARS24 India logo

Reply from CARS24 India

Hi Saravana, we’re glad to hear you’re happy with your car and our service! Thank you for choosing Cars24. #CARS24Crew

Rated 5 out of 5 stars

Good service.

Good service.. Thank you
Technician Name Sethuram

November 7, 2025
Unprompted review
CARS24 India logo

Reply from CARS24 India

Hi Sudhagar! Thank you for your feedback. We’re glad to hear you had a good experience with Cars24, and we’ll be sure to pass on your appreciation to Sethuram. #CARS24Crew

Rated 5 out of 5 stars

Good beabear and on time service by…

Good beabear and on time service by Swarup Maity from cars24 warranty team. Thanks for visit My place

November 7, 2025
Unprompted review
CARS24 India logo

Reply from CARS24 India

Hi Nasrin! Thank you for your feedback. We’re glad to hear that Swarup Maity from our warranty team provided timely and efficient service. We’ll be sure to pass on your appreciation to him. #CARS24Crew

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look