CARS24 India 

had a very disappointing experience with Cars24 while selling my Nissan Magnite.

Initially, their team approached me saying they wanted to directly buy my car. Shortly after, another team from Cars24 contacted me to list the car on their platform and asked me to pay ₹1888 as a listing/subscription fee.

What’s surprising is that the first team (handling the direct purchase) strongly pushed me not to list the car on their own platform and instead proceed with selling it to them directly. They clearly assured me that once the car was sold, the listing would be removed and the ₹1888 would be refunded.

Based on this assurance, I completed the sale.

However, after the sale, the listing/subscription team refused to refund the amount, claiming it is non-refundable. To make matters worse, the representative who handled my purchase, Mr. Syed, is now completely unreachable—he is not responding to calls or messages at all.

This shows a serious lack of coordination within Cars24 teams and misleading communication just to close a deal. Very unprofessional experience and extremely frustrating for customers.

I would strongly advise others to be cautious and not rely on verbal assurances while dealing with Cars24.

**Yes, this is a textbook scam by CARS24.**

Here’s why (in under 200 words):

- **Fake “Prime Certified” claim**: They sold you the Renault Captur (TS07GT8205) for ₹4,97,462 on 22 Feb 2026 as 300-point inspected with “Zero Worry” guarantee. Yet Renault’s own authorised centre (PPS Motors, Madhapur) found ₹1.86 lakh in **pre-existing major defects** (RH Drive Shaft damage, failed Clutch Kit & Flywheel, Timing Belt damage, Turbo Intercooler leak, gearbox issues). A genuine inspection would have caught all this.

- **Instant breakdown**: The car suffered severe gear lock and became completely non-running in just **24 days** after driving **under 400 km** — impossible for a properly checked vehicle.

- **Refusal to honour guarantee**: You raised return request on Day 24. They only did cheap temporary “clutch bleeding” and refused full return.

- **Loan trap**: They ignored your legal notice, kept deducting EMI, forced a 15% penalty, and still won’t take the car back or give full refund.

Classic used-car fraud: offload a defective “lemon” with false certification, block returns, and squeeze you through EMI pressure. The car was never Prime Certified — it was a hidden wreck they knowingly sold you.

They are conducting fraudulent for buying vehicle they are collected 650 rs 3 months before but there is no response. We are approach many time but still now no response

Worst experience. They pushed me to buy a package promising better value, but it delivered poor results. Their “experts” made unnecessary negative comments about the car to bring down the price. Beware of this scam.

Not a good place to buy used car. It was my first experience with Cars24, which was really very bad. From start to end everything was very messy. After buying a car, I started to note several issues, and then I became to know that after sales service is very poor. Actually, staff there in every department is very unprofessional. At every step, they will just try to make you fool and misguide. In short, you can't trust on them blindly... Buying car from Cars24 means buying a tension.

I had a very bad experience. When I was planning to buy the car, they used to call me a lot. They told me that my loan would get approved easily, but later it got rejected. After that, no one responded properly. Also, they charge 50% for the refund and still don’t give the refund properly. This place feels like a fraud, so I would not recommend buying a car from here. Please think carefully before going."

I want to sell my car they don't have home visit then they tell me to reach at office 12km far office told my their technician is at other location I went there then they are giving wrong selling rate .... Then they keep calling that if u pay 1500 rs for add we will boost your car selling and this is not the way I will never suggest to sell car on this car 24...

Worst service I will say, inspection wise they will do very thoroughly but after that I took their sell pro subscription and they offered some price which is very low and now I am not getting any other bids and even I don't see any option in app to reject company offer and to get new one. Their customer service are not at all responding, even did email to their escalation team but still no response.
So now there main business is the subscription amount which we pay and do nothing after that.

Very poor experience with CARS24. It has been more than 10 months, and my vehicle is still not transferred.

For the last 4 months, I have been continuously following up with their team, but there has been no proper response or seriousness from their side. Every time they give false assurances, but no actual resolution.

Now they are unable to transfer the vehicle as per their own policy, and even after requesting them to return my car, there is no action taken.

This kind of service clearly shows how unprofessional and irresponsible the organization is. I would strongly advise others to be careful before dealing with them.

If my issue is not resolved immediately, I will have no option but to take legal action.

Highly disappointed.

I purchased a vento and it is in workshop for last three months from 6 months of purchase

The sale person ran 08610055971 is a super fraud . Doesn’t pick calls and zero communication and I ended up paying extra when I when for delivery and he was not available

The wonderful useless team came after i wrote the above review and then did an inspection and took th entire expense of the workshop and addition that i spend on car and then i got a call telling it is not covered under warranty. This nonsense response was what i should have expected from frauds. But as a customer i am aware it is not covered under warranty . The vehicle had complaint from the day one , delivery day the vehicle didnt start . PEOPLE STOP BUYING CARS FROM CARS 24. YOU MAY SELL TO THEM COS THEY ARE EXPERTS IN CHEATING PEOPLE AND SELLING FAULTY VEHICLES TO PEOPLE.

Selling a car which was faulty and then speaking about some weird warranty is not solution. I wrote my review and your team came up with calls inspection etc
I had given the vehicle to a workshop which you were not even aware of , your team came up with some compensation plan and wasted three hours of mine in the workshop.

My review is for the people who plan to buy car from you
If I am able to save one person I will

Worse experiance from car24 Sarai Faridabad team, Hemant the supervisor was absolute stupid. They really dont know what is professionalism and how to treat customers. The took car on test drive and in middle of the road started driving zig zag and the person was eating gutka and spitting while driving. He even started doing inspection on the road side outside our apartment, without i taking any consent.

STAY AWAY FROM CARS24 INDIA. THEY'RE THE SCAMMERS.

They gave a very generous range in beginning and asked for a free inspection. The inspection guy visited and quoted the same range verbally and asked to purchase an auction plan. After purchasing the premium action plan their final price went drastically down. Their call center executive said that their system is showing a whole revised range now.

We discussed that the inspection guy quoted similiar range as it was told to us in beginning but they're talked pretty rudely and said this would be final price from their side.

The bid handler guy Manish Bhadoriya has no sense about how to talk to customers.

Finally, stay away from this guys at any cost. Their 2 auction plans are merely for milking money from customers kinda scheme, nothing else.

My recent experience with CARS24 has been extremely disappointing.

I paid approximately ₹1200 for the auction service—something I did willingly, without hesitation. To be clear, I am not seeking a refund. What concerns me more is the overall decline in the quality of service and the way the process is handled now compared to earlier years.

Over time, I have noticed a significant deterioration in their service standards and modus operandi. Instead of receiving genuine value from the auction process, I was met with persistent calls pushing me to sell my vehicle at a considerably lower price than expected. This defeats the very purpose of opting for an auction-based platform.

It feels misleading to charge users in the name of facilitating a competitive auction and then not deliver the expected outcome. I would strongly advise others to be cautious before opting for such paid services without clear value.

I genuinely feel sorry to see how much the platform has declined. I hope CARS24 reflects on this and works towards rebuilding trust and transparency.

You say too much when you first tell me, but then you say less after the inspection is over. If that's the case, how can I do sell my car with you?

I’ve been searching for a used car on CARS24, but my experience has been very disappointing. The platform rated me very low (around 20%) to sellers, which makes it difficult for genuine buyers to be taken seriously. Because of this, sellers don’t seem to give proper attention to buyers who are genuinely looking for a good car.
I’m also unhappy with the response from direct sellers on the platform. In many cases, there’s little to no response when trying to arrange a test drive, making the whole process frustrating and a waste of time. Overall, the experience with CARS24 has been extremely poor.

No coordinationamong staff. Wasted 50 mins , waiting for car, then made to walk in the p6 parking to find the car, unprofessional

Third class company. Horrible experience. My car was inspected by Cars24 person. This is my inspection no. 10394361769. He suggested to pay Ra.1178 and the car will go into daily auction for better rates. I paid this money under the hopes that I will get premium buyers. It is almost 10 days now, I have been contacting daily with cars24, but every day they are giving excuses. They asked to put a email. I did that, but no response. Their customer care team is extremely bad to talk.

They should be called Chors24…

Do not trust them….

Please be aware ... Don't list you car in cars24 and don't pay any extra charges for high sell prices. They say that if car not sold them they will refund total amount. But amount is not refunded and no one will contact you after that. So you can post you add for free but do not pay any charge despite any assurance .

This is fake and fraud company. They first ask u free inspection and then asked me for registration on auction portal. This is all fraud they do. I have never received any call, neither good offer. Low budget offer, even fools will not accept. Please avoid this company at any cost. It is fraud.

Avoid this company; they are a total scam. I listed my car on OLX, and they used fake accounts to lure me in as buyers. During the inspection, they pressured me into paying for a "guaranteed" auction service, promising a refund if the car didn't sell. They never paid me back.
They block direct contact with real buyers and intentionally devalue your car with harsh inspections just to flip it for a profit. Don't fall for their trap.