CARS24 India 

I would rate negative if there was option, it's just money making app, i tried selling my car here, they fix an appointment for inspection and they give a very low pricing they also insist to become a pro seller and some how convince to make payment of 900 approx saying there will be an auction so that you can sell it for the highest bidder. But after payment there will be no such thing in the app but they keep calling and people who call you argue with you and annoy you. Finally nothing happens but you will lose your hard earned money for these kind of scams. So be aware and stay away from these people. They are horrible.

I got my car valuation done from mohali and I must say there inspection team iss good but the customer support person sitting behind are hopeless I already informed that I have sold the car but they call again and again and don't have the atticates how to speak with customer as they are arguing with me for no reason that even though I told them the value i am getting during inspection

Cars24 inspection was quick and staff were polite, but the offer I got for my is far below market value compared to what similar cars are selling/listed for in the UAE. I left feeling like it was a lowball tactic and honestly it felt like a scammy experience—bring you in with convenience, then give an unfair price. I didn’t sell my car and wouldn’t recommend them if you want a fair valuation.

I sold my car in July 2025, Payment received same day but still the car ownership has not been transferred and I am receiving notices from Traffic Police, challans. Worried, if some accident happens or my car is mis utilised. Written to CARS 24 care so many a times, but no action. Now heading to Consumer Forum court. Appointment ID-15230541765
Mukesh Bansal
Jodhpur

It is the worst platform. I would suggest never go with it.. they pressurized me to put good review earlier.. i sold out my creta for which i got less price.. they told they will take RC later on for transfer its been 3 months now and no response. They said whatever amount of challan u will pay we will refund you that amount whenever i ask for regund of challan they say we can't see any disposed challan eben after i have sent the screenshot.. these people are scammer.. dont believe them till now car has not been transferred n my bade papa is getting mags on tbe registered mob number.. whenever i contact my POC she never came with solution ... this is worst

Avoid Cars24: Unprofessional and Unfair Practices. Fooling customers with retail and sales team who don't have clue about wat other is doing..

I had a terrible experience with Cars24 and want to warn others. They called me repeatedly and forced me to list even though I didn't agree with their pricing. After taking a 2200 INR fee, they failed to connect me with any genuine buyers and eventually delisted my car. When I asked for a refund since no service was actually provided, they claimed the process was "auto-generated" and refused to help, even hanging up the phone.
Save your money and deal with local dealers directly instead. Most careless response even from customer care and on the face they we can't refund your money do whatever you want.. most unethical and unorganised app.

Totally dissatisfied with the overall experience. Initially the valuation of my car and payment agreed on was smooth and without any delay. Though I thought I could have got a better price for my car which was very well maintained.
After selling my car to them I have been under a lot of stress as I sold my car Maruti Swift to them in Mumbai in Feb 2023 and now it's 3 years on and I still do not have any confirmation of the RC transfer. I have sent them numerous of emails inquiring if the status of my RC transfer however I keep getting the same stereo type of response that they understand my situation and regret for the inconvinance caused.
Within a week of selling my car, I received a speeding challan from MTP, last year that is almost 2 years later I received a challan bia registered mail from Kerala traffic police with the pic of my car for a traffic violation. Both of these challand were eventually paid by Cars24 after sending them numerous mails. What I am really afraid of is that if the car is involved in an accident which causes a death, then the implications are far too heavy. Though this Cars24 send you a pdf Sellers protection policy which is unsigned / unstamped I have my doubts of the legalality of the document and how much it will protect me in the event of the above scenario. I fail to understand that if the car is being driven in another state how could the transfer not have been done already.
Sellers DONOT make the same mistake of selling your car to Cars24 , the after sales experience is simply traumatic.

I wanted to sell my car. I received a call from CARS24, and they told me that the inspection was free of cost. However, when the inspection person came, he said that it was chargeable and that I would have to purchase a plan to sell my car.

Even after buying the plan, I received no response regarding the sale of my car. They forcefully made me purchase the plan, and after that, there has been no support at all. The expert who was assigned to me has a contact number that is not working. I have been calling for many days, but I haven’t received any callback or response. I also raised a complaint with customer support, but there has been no reply to that either.

I recommend that everyone avoid using CARS24’s services

In the name of compulsion the charge extra amount on maintenance services which they don't do anything. when we checked engine oil, we found out that it was not at all replaced as against their claim. When we highlighted it then they took the vehicle somewhere and showed ua a pick of oil being replaced.

In short they increase the price of car indirectly by adding additional things which they show it as already done and compulsory.

I was cheated by Car24 rep while I scrapped my suv , I was told all the RTO cancellation procedure will be done through them & they will even provide with a cancellation certificate, it’s been 60 days & all I got was chassis plate & RTO work is all pending, upon further investigation cars24 told me that they cannot provide me with a scrap certificate which I was promised while making the deal .
Never trust cars 24 they plainly lie on your face .

The process of CARS24 is a complete scam for people who are unaware of the CAR selling process.
Cars24 charged me various fees, starting with an inspection. Following that, I was told I needed to upgrade to a premium package for advertising. A representative then called and stated that to sell the car across India, I needed to pay an extra ₹1,200. I was assured this amount was refundable, but the refund has not been processed. I submitted my initial application in December but have not yet received a satisfactory response. Even though I have now sold the car elsewhere, I have received no follow-up or resolution from CARS24 regarding these issues.

I had booked an inspection for my car, which was conducted on 22-02-2026. During the inspection, the inspector, Mr. Gauarv Yadav advised me to purchase the Sell Lite package for ₹352, which I promptly paid.

However, I noticed that the kilometers displayed in the app are incorrect. The actual reading of my car is 183000 km, whereas it is currently showing 103000 km. I contacted my allotted consultant, Mr. Ayush Nigam, 2–3 times regarding this correction, but the kilometers have still not been updated.

Additionally, I had requested him to list my car for auction. Despite making the payment of ₹352, the auction process has not yet started.

This is highly unprofessional.

I need refund from the warranty money rs 25000
I told some issues on car they are not resolve the problem
I raised some many tickets on Car24
Without my permission they are closed my tickets so kindly plz action on Car24
I put the warranty for 1 year
They not claiming the warranty , year after don’t buy the car on Car24 they are doing scam

I purchese a car with mh34bv1789 from seafood hub.from car purchase some problem with car.the staff committed to resolve problems after delivery also.he give me her personal no. But when car delivery my mob no is in reject list.😀😀
Jab maine customer support se baat kiya aur problem bataye to unone service Centre jane ko kaha jo ki main jaha rahta hu wahase 400 km hain.
Fir usne local service se quotation lene ko bola,quotation submission per wo reject ho gaya aur 5000 me repair karne ko bola .jab ki quotation 26000 ka tha .
Maine kaha main company ke service Centre pe aata hu waha se aap karwa do.
Jab main service Centre 400 km run karke gaya to waha unone kam karne se mana kar diya kyon ki meter reading 2000 km ho gaya hain car purchase ke baad .isliye car 24 ki kar repairing ki liability khatam ho gayi.😌😌
Jab main by proof consumer court ki baat karta hu ...to customer care vale kahte hain hamari pvt ltd co hain aap hamara kuch nahi bigad sakte.😀😀😀
Company ke owner ko mail kiya hain dekte hain kya hota hain

I listed my Mercedes-Benz E350, a fully owned car with no loans and two keys, on Cars24. The inspection was presented as free, but after completion, I was required to pay INR 1178.82 and install their app to access the report.
What followed was deeply disappointing.

The report contained serious factual errors... my E-Class was incorrectly shown as an ML-Class, marked as hypothecated, and listed with only one key. None of this is true.

I contacted the assigned consultant, Mr. Raju KR, who initially assured correction within 24 hours. Nothing changed. When I followed up again, I was told he could do nothing, and when I mentioned leaving a review, his response was: “Go ahead. Nothing will change.”

Perhaps he is right.

This review is not about selling my car anymore. It is about accountability, accuracy, and customer respect. When a platform cannot correct basic factual errors, despite charging for inspection, it raises serious questions about reliability and trust.

If this helps even one person make a more informed decision, this post has served its purpose.

This company is fake
This company is fake
They are getting the amount for warranty
We telling some issue on car they are not claiming the warranty
They are telling some fake reason
Year after don't buy the car on car 24 plz buy the car on some other place 🙏🙏

So let me start with good part.

Decent looking cars at decent prices. Better pricing than the rival companies.

Now come to the bad parts which are so many:

1. Very poor communication with the staff
2. Zero knowledge of customer support or handling. Customer Support kept harassing us for loans and supporting documents.
3. No knowledge of the application to the staff.
4. My car was delayed by 3 days because the loan process took 3 days with at least 100 documents. Better to go for personal loan.
This was an ordeal buying from them. I would rather buy 50k expensive car with all the support and services rather than from them.

I contacted Cars24 to sell my car. They showed me the price of my car as 6. lakhs, then my car was inspected, the car was in good condition, so they got 4 stars out of 5, then they charged us 1300 rupees in the name of auction, then they did not give us the price of the car as we wanted, they said that your car is getting a low price, even though we told them our lowest price, but after 20 days the car has not been sold by them and there has been no response from them, they get 4 to 5 calls a day for inspection, but then once you pay them, no calls come and when you ask them, they tell you scrap rates, then don't they check it? Then we did not sell the car. I think Cars24 is doing business for their profit, not to benefit the customers, I think this is their useless process. I completely misjudged their work process. They didn't sell the car, they just got a lower price from the customers and the customers didn't make any profit. They are just trying to make money, nothing else.

Maruti breeza car has been tokened by paying Rs 15000 however only Rs 10000 has been refunded rest Rs 5000 if not paying complaint will be filed

Booking from : 7417798951
Token amount: Rs 15000
Remaining amount: Rs 5000

I approached cars24 for sell of my car, firstly car inspection is told for zero payment then they have taken amount of Rs 355 , selling of car going 10 days or more but no expected value received , sometimes they show value but I accept that then not selling car. I think that cars24 is dealing for their profit no to benefit to customer, I think it is useless process of them. I totally misappointed for their working process. They didn't sell car only making decrease value from customer and no profit of customer.