The automated texts/WhatsApp’s and calls were really efficient and helpful. The sales call from “Josh” to reserve the car was no nonsense and straight forward. The price offer on our part exchange... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very good service from start to finish. Staff were very friendly and attentive. Sam was the guy I was dealing with and was extremely helpfull and informative. Only minor issue was with the hybrid char... See more
Company replied
Test drove Tesla at Halesowen Branch. Great customer service. Salesman Barry is very friendly, helpful and informative.
Company replied
Carsa provided a good experience with part exchanging and taking out a new finance. I was allowed to pick a date and time to carry out a test drive and exchange providing good customer service. Wayne... See more
Company replied
Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
Dudley Road 124, B63 3NS, Halesowen, England, United Kingdom
- 02046402210
Summer price drops
4.8
Excellent
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Carsa - Halesowen
Dear Mark,
We appreciate your feedback regarding our staff's service and the information provided. We are always striving to improve.
Best Regards,
The Carsa Team
Wayne was very helpful and made the…
Wayne was very helpful and made the process smooth.
August 14, 2026
Unprompted review
Reply from Carsa - Halesowen
Dear Aiden,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was very helpful and made the process smooth for you.
Best Regards,
The Carsa Team
Amazing experience nice and easy great…
Amazing experience nice and easy great cars
August 13, 2026
Unprompted review
Reply from Carsa - Halesowen
Dear Zoe,
Thank you for taking the time to share your experience. We're so pleased to hear that you had an amazing experience and found our cars to be great. Your positive feedback is truly appreciated.
Best Regards,
The Carsa Team
Wayne was a great guy
Wayne was a great guy. I appreciate he was new to Carsa but he was great 👍🏼
August 13, 2026
Reply from Carsa - Halesowen
Dear Malcolm,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was great, and we appreciate your understanding that they were new. Your positive feedback is much appreciated.
Best Regards,
The Carsa Team
Reply from Carsa - Halesowen
Dear Mohammad,
Thank you for your fantastic 5-star review! We’re delighted to hear that you found the team lovely and helpful.
Thank you for choosing Carsa and for being a valued customer. We really appreciate you taking the time to share your positive experience with us.
Best Regards,
The Carsa Team
Wayne was very helpful and I would…
Wayne was very helpful and I would recommend him! Thank you Wayne!!
August 12, 2026
Unprompted review
Reply from Carsa - Halesowen
Dear Keivan,
Thank you for taking the time to share your experience. We're delighted to hear that Wayne was very helpful and that you would recommend him. Your kind feedback is much appreciated.
Best Regards,
The Carsa Team
Adam for Halsowen
Adam for Halsowen was very helpful and kind when I was buying my first car. Great price and great people!
August 11, 2026
Unprompted review
Reply from Carsa - Halesowen
Dear David,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was helpful and kind during your first car purchase, and that you found both the price and the people to be great. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Came down south to buy a used car
Came down south to buy a used car. Service and customer experience was great all the way - special shout out to Barry who looked after me!
August 11, 2026
Unprompted review
Reply from Carsa - Halesowen
Dear Callum,
We're so happy to hear that your experience buying a used car was great! We appreciate your kind words about the service and customer experience you received.
Best Regards,
The Carsa Team
Kayden was so helpful and guided me…
Kayden was so helpful and guided me through the part exchange process, very clear, great communication. Thank you
August 10, 2026
Unprompted review
Reply from Carsa - Halesowen
Dear Shelly,
We are so pleased to hear about your positive experience with the part exchange process. We truly appreciate you sharing your kind words and are glad everything was clear and well-communicated.
Best Regards,
The Carsa Team
Reply from Carsa - Halesowen
Dear Hannah,
We are so happy to hear that you found our team to be very helpful. We appreciate your positive feedback and thank you for sharing.
Best Regards,
The Carsa Team
Barry provided us with an excellent…
Barry provided us with an excellent service. He explained all the financial options very clearly to help us make an informed decision.
Unfortunately the car we looked at this time didnt meet our expectations, however ,we will definitely be back to hopefully see Barry once we find the right one.
August 9, 2026
Unprompted review
Reply from Carsa - Halesowen
Dear Karen,
Thank you for your wonderful feedback. We're delighted to hear that our team member provided excellent service and clearly explained the financial options. We understand that the car didn't meet your expectations this time, and we look forward to assisting you again in finding the perfect vehicle.
Best Regards,
The Carsa Team
Reply from Carsa - Halesowen
Dear Ella,
We're delighted to hear you had a great experience. Thank you for your positive feedback; we appreciate it!
Best Regards,
The Carsa Team
Reply from Carsa - Halesowen
Dear Geoffrey,
We're delighted to hear you had such a great experience and that you were able to purchase your car on the same day without any hassles. Thank you for your positive feedback!
Best Regards,
The Carsa Team
The staff and customer service was…
The staff and customer service was excellent.
August 5, 2026
Unprompted review
Reply from Carsa - Halesowen
Dear Mrs Rushton,
We're delighted to hear that our staff and customer service were excellent. Thank you for your positive feedback!
Best Regards,
The Carsa Team
CX-30
Kayden, Jack, and Wayne were an absolute pleasure to do business with couldn't be more helpful. Will definitely recommend carsa to anyone
August 7, 2026
Unprompted review
Reply from Carsa - Halesowen
Dear Lewis,
Thank you for taking the time to share your experience. We're delighted to hear that our team members were a pleasure to do business with and were so helpful. Your recommendation is greatly appreciated.
Best Regards,
The Carsa Team
Friendly service
I recently bought a car from Carsa and had a fantastic experience from start to finish. Adam looked after us throughout the process and was friendly, professional, and incredibly helpful. He made everything straightforward, answered all of our questions, and never made us feel under any pressure.
The whole experience was smooth, efficient, and stress-free. I couldn’t be happier with both the service and my new car. A big thank you to Adam for going above and beyond – I would definitely recommend Carsa to anyone looking for a great car-buying experience!
August 7, 2026
Reply from Carsa - Halesowen
Dear Emily,
We're delighted to hear you had such a fantastic and stress-free experience from start to finish. It's wonderful to know that our team member provided professional and helpful assistance, making the process straightforward and enjoyable. We appreciate your kind words and recommendation!
Best Regards,
The Carsa Team
Wayne was very helpful and understanding
Wayne was very helpful and understanding
August 7, 2026
Unprompted review
Reply from Carsa - Halesowen
Dear Customer,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was very helpful and understanding, and we appreciate your positive feedback.
Best Regards,
The Carsa Team
Reply from Carsa - Halesowen
Dear Indy,
We're so happy to hear you had a great experience with us! We truly appreciate your kind words.
Best Regards,
The Carsa Team
Great experience from arranging a test…
Great experience from arranging a test drive to purchasing the car. Great customer service. Adam & Sam were super helpful.
August 6, 2026
Reply from Carsa - Halesowen
Dear Mrs Dyer,
Thank you for taking the time to share your experience. We're delighted to hear that you had a great experience from arranging a test drive to purchasing your car, and that our team provided excellent customer service. Your positive feedback is truly appreciated.
Best Regards,
The Carsa Team
Many thanks to the team at the…
Many thanks to the team at the Halesowen branch for their help and their calm and relaxing approach during my test drive. It was really appreciated and I would look to use them as my first point of call for a car purchase in the future
August 5, 2026
Unprompted review
Reply from Carsa - Halesowen
Dear Akmal,
Thank you for taking the time to share your experience. We're delighted to hear that our team provided a calm and relaxing approach during your test drive, and we appreciate your kind words. We look forward to assisting you with future car purchases.
Best Regards,
The Carsa Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.